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Business Profile

Wireless

Rogers Communications Canada Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.5

Average of 2 Customer Reviews

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Review Details

  • Heather J

    Date: 30/09/2024

    Took 4 days to get a hold of a customer service rep. They were not compassionate, told me that I had been billed for something that wasn't used for over 6 months and incase the bill. They refused to assist with any reimbursement for the charges that weren't even being used for over half a year etc. Then after raised their voice at me and used a swear word after I told them "please don't raise your voice at me." My child with disabilities was in the room while I was trying to resolve it and heard it on speaker phone. I was so shocked and disturbed I didn't know what to say to my child and beyond that made it known that it was extremely offensive and that management should deal with this. Meanwhile, they told me that they were Loyalty. There was no choice! How to explain that behavior to my child.... !!

  • Arsalan E

    Date: 07/10/2023

    Subject: Complaint regarding Misleading Offer and Unfulfilled Promises Dear Rogers Canada Customer Service,I am writing to express my extreme disappointment and frustration with the recent experience I had with your company. I believe it is important to bring to your attention the discrepancies between the offer I received, and the services provided, as well as the subsequent poor customer service I encountered in attempting to rectify this situation.On September 20th, 2023, I received a call from a Rogers agent who presented an enticing offer to switch from Bell to Rogers. (I have the recording of the initial conversation as evidence of the promised offer.)The offer promised:1. Four lines at $30 each, and a main line for $45, totaling $165 monthly.2. 5 GB of data for each line plus a shared pool of 140 GB.3. A $500 credit.4. No connection fees or any other costs.Upon reviewing the agreement, I found these terms absent. I reached out multiple times to your customer service, experiencing extended wait times and inconsistent responses. Despite possessing a recording of the initial offer, I was informed of a 10-business day delay for its review. Later, I was told to change my plan, incurring extra charges.Consequently, I returned to Bell, incurring an additional cost of $25 as my former plan was unavailable. This experience has been costly in time and money, and I feel undervalued as a customer.I urge a detailed investigation into this matter. I expect a resolution that compensates for my losses and reflects Rogers Canada's commitment to its clientele.Awaiting a prompt resolution.Sincerely,***************************.

Rogers Communications Canada Inc. is NOT a BBB Accredited Business.

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