Complaints

This profile includes complaints for Eddie Bauer, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Eddie Bauer, LLC has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Eddie Bauer, LLC

  2200 1st Ave S Ste 400 Suite 400 Seattle, WA 98134-1452

• 

  Eddie Bauer, LLC

  10401 NE 8th St Ste 500 ATTN: Office of the President Bellevue, WA 98004-4346

• 

  Eddie Bauer, LLC

  3000 184th St Sw # 294 Lynnwood, WA 98037

• 

  Eddie Bauer, LLC

  1600 N Riverside Ave Unit 2113 Medford, OR 97501

• 

  Eddie Bauer, LLC

  204 Briarwood Cir Ann Arbor, MI 48108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 1/25/25. Tried to return items in store and said it was an online only return. Then I try to return items online and it said I missed my return window (60 days), yet I didnt receive a full *************************** hand, if you include processing and shipping time, which was 7-10 days. If this was taken into account, I would have had made it in time. It is not an equal and fair policy for customers that place order online.

  Business Response

  Date: 04/07/2025

  We are sorry to learn of Ms. ***** recent experience. We have been in contact with Ms. *** to address her feedback and to have reached a resolution suitable to all. 

  Again, we apologize for any inconvenience our customer has experienced, and her feedback is essential as we work towards continual enhancement of the customer experience.

  
  Sincerely, 
  
  Eddie Bauer Customer Care

• Initial Complaint

  Date:04/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23158068
  
  I am rejecting this response because: Ni where on the website foes it state the timeframe I have to cancel this order! If the order was processed I should have a tracking number. but I don't because the agent said the order would not ship until Aptil 8th. 8 **** day! This order should have been cancelled! Its no wonder this company went bankrupt and has been sued many time- whatever, waste more trees mailing packages just to have the item returned- 
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 04/04/2025

  We are sorry to learn of Ms. ***** recent experience.

  Ms. **** has been advised that her order is in process, and we are unable to process a cancellation at this time. Once it arrives, she may choose to return the order by mail or to any Eddie Bauer store location for a refund. Our complete return policy can be found on our website.

  For U.S. Standard Shipping please allow 7-10 Business days. Please note business days are MondayFriday, excluding weekends and major US holidays. Ms. **** should receive your order within 7 to 10 business days after the ship date.Once the order ships, she will receive another email with the tracking number. Ms. **** may track it at the ****** ****, or *** websites.

  Also,please be advised that after an order is placed and before an order ships, she may see a pre-authorization hold on your bank card to ensure the funds are available.However, this is not a charge. A billed charge will not be submitted until the order ships. If for any reason, the order is not processed, her financial institution will remove the pre-authorization normally within 5-7 business days, but the time frame can vary by the financial institutions. 

  We are happy we had the opportunity to address our customers concerns. Again, we apologize for any inconvenience Ms. **** has experienced and appreciate her business.
  

  Sincerely,
  Eddie Bauer Customer Care

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am still waiting for a refund, although they say I should have received it within 5 business days after theyve received the merchandise, Its been 2 weeks. This is not closed until I receive the refund. I would appreciate your follow up. Eddie Bauer used to be a trustworthy company, this is very frustrating.

  Business Response

  Date: 04/01/2025

  We are sorry to learn of Ms. ******* dissatisfaction. Our Policy for sale price adjustments is up to 7 days after the order is placed. Unfortunately, it is well past that 7-day period.
  
  We are happy we had the opportunity to address our customers concerns. We apologize for any inconvenience she experienced.
  
  Sincerely,
  
  Eddie Bauer Customer Service

  Business Response

  Date: 04/21/2025

  We are sorry to learn of Ms. ******* recent order issue. Our records indicate that her return and refund was successful processed on April 11, 2025, to her original payment method. If Ms. ****** has any further questions regarding her refunds, we ask that she please contact her Financial Institution. 

  We are pleased that we were able to address Ms. ******** inquiry and sincerely thank her for shopping Eddie Bauer. 

  Warm regards, 

  Eddie Bauer Customer Care.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23044221
  
  I am rejecting this response because: We have ask the ******* to verify that flask and they  said it is not their product made by ******* and it is counterfeit. As we had bought this product in 2023 and the Eddie Bauer store at *******************; ******* admit there is awful smell inside the flask.  We trust the brand name Eddie Bauer and *******. Their reputation is well known. It is the defect of the flask not made by ******* otherwise ******* no  matter what will replace it as ******* said life time warranty. As Eddie Bauer said that flask is not counterfeit then does ******* tell lies. Eddie Bauer should not take responsibly of their defect product with logo of ******* not really made by *******? Does ******* tell the lies ?
  
  Sincerely,
  
  Summer Hothe flask is counterfeit. If this flask is made by ******* should not have this awful smell. Here we want to know what action we should take? We just want to have the thermal flask replace.

  Business Response

  Date: 03/19/2025

  We are sorry to learn of Ms. *** recent experience. We would first like to say this is not a counterfeit issue, but more likely a licensed product that we are selling. We have made recent changes to our guarantee. At Eddie Bauer, we take great pride in designing high-quality products that are built to last. If you happen to encounter any issues with your Eddie Bauer product due to defects in materials or workmanship, we are happy to offer you a replacement or a credit back to your original form of payment within 60 days of purchase with proof of purchase.

  If you find yourself in a situation where your product is deemed defective, but you do not have proof of purchase or it falls outside of the 60-day return window, we still want to help. You can exchange or replace the item with a similar product at any Eddie Bauer store within one year from the purchase date. We leave the final decision up to the store to ensure that you receive the best possible assistance as they can physically examine the item. We are unable to replace this item.
  
  We are happy we had the opportunity to address our customers concerns. We apologize for any inconvenience she experienced.
  
  Sincerely,
  
  Eddie Bauer Customer Service

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23024470
  
  I am rejecting this response because: 7 years ago Eddie Bauer sold merchandise offering a lifetime warranty - that means the item was warranted for manufacturer's defect for the life of the garment. By purchasing the item at the time Eddie Bauer and myself as the customer entered into an agreement that were there to be a manufacturer's issue with the item I purchased Eddie Bauer would be responsible for correcting the issue - that contract does not disappear just because Eddie Bauer chooses to no longer offer that warranty - it was in effect when I bought the item and should be honored. The gift card Eddie Bauer sent my account was for $35 a fraction of the cost of the item in question so it does not satisfactorily address my issue.

  
  Sincerely,
  
  ********* *******

  ouldn't help me. I pressed that the jacket was purchased during a time when they DID have a warranty and as such they should honor it but was told to try my luck at talking to a manager at a physical store. I took my jacket to a local Eddie Bauer store and was told the same thing, if anything the whole situation was even ridiculed because why would Eddie Bauer's customer service send me to a physical store where they wouldn't be able to do anything to override their current no lifetime warranty policy. While I understand why Eddie Bauer may have chosen to do away with their lifetime warranty, as a customer who bought an item BECAUSE of the warranty I feel like they should still honor it. I have asked customer service to look up the purchase of this jacket on my account but was told they cannot go that far back to verify that it was during a time when they did have the warrant nor would it make a difference. Eddie Bauer should stand by items sold that fell during their warranty period.

  Business Response

  Date: 03/06/2025

  We regret to hear about Ms. ******** jacket. Please note that Eddie Bauer no longer provides a lifetime guarantee. If an Eddie Bauer product exhibits a defect in materials or workmanship, it may be returned with proof of purchase within 60 days for a replacement or a credit to the original form of payment.

  Ms. ******* has been informed that if her product is determined to be defective but lacks proof of purchase or was acquired outside of the 60-day return window, an exchange or replacement with a similar item can be made at any Eddie Bauer store within one year from the date of purchase. Unfortunately, as Ms. ********* item was purchased 7 years ago, we are unable to offer a refund, replacement, or exchange.

  As a goodwill gesture, we sent Ms. ******* an Eddie Bauer gift card service gesture to her email address on February 19, 2025, in the hope that it reflects our genuine concern and regret for any inconvenience caused.

  We appreciate the opportunity to address our customers concerns and sincerely apologize for any difficulties she has encountered. Thank you for your understanding and for choosing Eddie Bauer.

  Sincerely,

  Eddie Bauer Customer Care

• Initial Complaint

  Date:03/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23008194
  I am rejecting this response because:Eddie Bauer cancelled the order. The customer should not have to wait until next quarter to use Rewards($20) previously earned. This same scenario happened with another purchase in the past 3 months.
  EB limits offers for their errors to accommodate the customer and improve quality service.

  
  Sincerely,
  
  **** *******

  other transactions of Rewards and orders submitted were not processed (past 3 months) without Customer contacting EB Customer has lost Rewards earned as Guide Member, orders canceled, delayed delivery and inconsistency with Team members trying to assist Customer. Assistance to resolve issue with EB is necessary and greatly appreciated!

  Business Response

  Date: 03/07/2025

  We are sorry to learn of Ms. ******** recent order experience. When an order is cancelled, if rewards are used, the rewards are returned to the account to use during the next redemption period.Our records indicate 2000 points were added back to her account on March 1st which will be redeemable during the next redemption period. Our customer service team advised Ms. ******* of this.
  
  We are happy we had the opportunity to address our customers concerns. We apologize for any inconvenience she experienced.
  
  Sincerely,
  
  Eddie Bauer ****************

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23004099
  
  I am rejecting this response because:
  I have to double check the refund amounts for accuracy
  Sincerely,
  
  **** **********

  Business Response

  Date: 03/06/2025

  We are sorry to learn of Ms. *********** recent return experience. We directly assisted Ms. ********** with her concerns. She had multiple returns processed on the same day for multiple orders.
  
  We are happy we had the opportunity to address our customers concerns. We apologize for any inconvenience she experienced.
  
  Sincerely,
  
  Eddie Bauer ****************

• Initial Complaint

  Date:02/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23000110
  
  I am rejecting this response because:
  Eddie Bauer reshipped the jacket but it never made it to the addresss again it gets as far as Federal Way Wa and says its delivered but never arrives in ********* Alaska the destination. I really believe this to be a scam 
  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/06/2025

  We are sorry to learn of Ms. ****** recent EB kids order experience. We are not able to answer why the package is being sent back to the sender. However, the replacement order is on its way with tracking number, 1ZGH6235YW01055028.
  
  We are happy we had the opportunity to address our customers concerns. We apologize for any inconvenience she experienced.
  
  Sincerely,
  
  Eddie Bauer Customer Service

   

  Customer Answer

  Date: 03/26/2025

  I did receive the refund for the jacket.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Date of Transaction:** November 30, 2024 **Amount Paid:** $166.53 **Business Commitment:** Eddie Bauer committed to delivering my order (Order #********), which was successfully shipped and received in December 2024. **Nature of Dispute:** On February 21, 2025, Eddie Bauer placed **two separate authorization holds** of **$166.53 each** on my account. While one hold was settled, the second hold failed to be reversed, resulting in an **unauthorized hold** on my funds. Despite multiple attempts to resolve the issue, Eddie Bauer has **not returned the additional $166.53**. Their customer support team initially claimed the hold would be released once the order was shipped, but the order was already delivered in December. They later advised me to dispute the charge with my financial institution instead of rectifying the issue on their end. **Resolution Attempts:** I have engaged with Eddie Bauers customer support multiple times via email. Their responses have been inconsistent, often copy-pasted, and **have not addressed the issue directly**. They have acknowledged the incorrect charge but **refuse to refund my money directly**, instead suggesting that I either dispute it with my bank or request a check refund, which could take **up to 30 business days**. **Advertising Involvement:** Not applicable. **Desired Resolution:** I seek **an immediate refund** of $166.53, as this was an unauthorized hold on my account. *********************** delay in processing this refund is **unacceptable**, and I request BBBs assistance in facilitating a prompt resolution.

  Business Response

  Date: 03/06/2025

  We are sorry to learn of Dhvijen Shahs recent order experience. Our records indicate only one hard charge processed for $166.53 on 2/21/25. The order was placed on 11/30/24 and shipped on 12/12/24, however we did not receive the payment until 2/21/25. We had placed an immediate hold on funds of $166.53 (temporary authorization, which is industry standard) on 11/30/24. The temporary hold timed out by the time the order shipped on 12/12/24 so we reattempted it on 12/6/24 and the hold was denied. Due to a systematic error, we did not reattempt the charge until 2/21/25 for $166.53 at which time, it was finally approved, and a hard charge came through. There was no duplicate charge for this order.
  
  We are happy we had the opportunity to address our customers concerns. We apologize for any inconvenience they experienced.
  
  Sincerely,
  
  Eddie Bauer ****************

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eddie Bauer has reached out to me and has agreed to issue a check for my refund. Also, the disputed amount you have listed is incorrect, they charged me $359 when they should have only charged me $129.50 so the disputed amount is $229.50.  I filed the dispute. My bank denied the claim as Eddie Bauer would not confirm their mistake. I called Eddie Bauer again on 2/4, again I was told I would hear back in 3-5 business days. I never received a follow up call or email after this time passed. I called again last night and was once again told they would call me back in 2-3 business days. According to customer service, the financial department needs to handle this but they have been completely unresponsive. This company essentially stole money from my account and has refused to refund me. I have spent way too much time dealing with this and I want it resolved immediately.

  Business Response

  Date: 02/14/2025

  We are sorry to learn of Ms. ******** order issue. Our records indicate there was a duplicate charge, we have requested a refund check for $229.50. Please know this check will be issued by our finance team and will take up to 28 days to process but we have requested the check be expedited to her.
  
  We are happy we had the opportunity to address our customers concerns. We apologize for any inconvenience she experienced.
  
  Sincerely,
  Eddie Bauer ****************