Complaints

This profile includes complaints for J C Penney Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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J C Penney Company, Inc. has 548 locations, listed below.

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  J C Penney Company, Inc.

  2401 S Stemmons Fwy STE 4000 Lewisville, TX 75067-8797

• 

  J.C. Penney Company, Inc.

  270 Loudon Rd # 5000 Concord, NH 03301

• 

  J.C. Penney Company, Inc.

  25 Lilac Mall Rochester, NH 03867

• 

  J.C. Penney Co.

  Upper Valley Plaza West Lebanon, NH 03784

• 

  JCPenney

  292 Daniel Webster Highway Nashua, NH 03060

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution. I have no other choice. I went to my bank today and they are issuing a credit to my account while they investigate the matter. They are assuming that it is fraud. think all my responses from them are automatically generated. Two months now and I have nothing.

  Business Response

  Date: 05/16/2025

   

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated May 13, 2025, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We sincerely apologize for any concern or frustration the customer experienced. Upon further investigation into this complaint, we have contacted & updated the customer. We always inform our customers to be mindful of the ads they click on social media. We do not sell on (********, Instagram, TikTok) shop, so we recommend our customers do not engage on purchasing anything directly through the social platform. And to please report and block the fraud site.  Submitting request for resolution and closing of this case. Thank you for assisting with the customer.  

  Best Regards, 

  Office Of The President 

• Initial Complaint

  Date:05/10/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution. I have spoken to ******* ******* and she was very helpful and understanding. She got down to the bottom of the situation and rectified the matter. I'm well pleased with her quickness and care of the matter. Thanks ******* ******* and  BBB for caring about what happened. as walking and moved out the way because other customers were walking down the walkway in front of me. I wanted to get out of their way, avoid them (PTSD moment). I went back towards dresses...and instantly the same lady from the jewelry department popped from behind the counter and began following me. She spoke very loud and rude like asking " Did you find what you were looking for", I replied "no ma'am". She then asked rudely and aggressively "Well what have you purchased, and what do you intend on purchasing?" I replied "Nothing yet, but I'll know when I find it." I tried to ignore her because her tone and expression was so unfriendly. So I sized up a black dress to see if it would fit. I was mortified and as she stood there watching me. She made one last comment so aggressively and made it clear why she began following me..before I left which was "Well I'm asking because I see you have that big bag with you" implying I was shoplifting. The big bag was my personal bag that she saw me walk in with.

  Business Response

  Date: 05/14/2025

  Please allow this correspondence to serve as ***** Penney *****************'s ("JCPenney") response to your letter dated May 11, 2025, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We have corresponded with this customer **** customers preferred means of contact, email. We have sent the customer an e-gift card in the amount of $25.00 and an apology for being made uncomfortable while shopping. We have not had a response from the customer.

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am accepting this resolution as there is really nothing left to discuss on the matter. I returned all 5 bands and a refund was processed. 

  While their records may reflect that the protection plans were refunded, I want to clarify that this was not the original resolution I sought. My initial complaint centered around the fact that the protection plans were issued in the name of the recipient rather than the purchasera clear error I attempted to have corrected. Rather than address this directly, I was offered a $50 gift card for the inconvenience, which I declined, as it did not resolve the actual issue at hand.
  
  
  Furthermore, the customer service I received throughout this process was deeply disappointing. There was little to no empathy in my interactions with the two representatives I spoke with. One representative even stated that ******* assumes the owner of the protection plan based on the shipping information, which I found completely unacceptable. Customers regularly ship items to others for countless legitimate reasons, and it should not dictate the ownership of a protection plan tied to a purchase.
  
  I also informed the representative that I had already purchased replacement rings and would not be doing business with JCPenney again, if I can help it. This experience has not only been frustrating but has also eroded any trust I had in JCPenneys customer service and accountability.
  
  
  For a company that at one point filed for Chapter 11 bankruptcy for poor performance overall, you should think theyd do more to keep money in their pockets but instead, they consistently find ways to give people a reason to no longer support them.
  
  

  s were tied to the transaction.Both JCPenney and Asurion have been uncooperative and difficult to work with throughout this process. I have provided ample proof that I was the buyer, yet I was denied the basic ability to manage the protection plan I paid for. The lack of accountability and customer care I experienced is completely *************** a result, I have made the decision to return all five rings and will no longer be doing business with JCPenney or Asurion. What should have been a joyful and simple purchase has turned into an unnecessarily frustrating ordeal. While I understand that my one purchase wont affect the entire business as a whole, its important to note that this experience should have never happened.I expect a formal acknowledgment of this complaint and a serious review of how customer ownership and protection plans are handled, particularly when the purchaser and recipient differ.

  Business Response

  Date: 05/11/2025

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated May 7, 2025 about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney.
  
  Our Corporate Resolutions team member spoke with our customer and offered to refund the protection plans if the plans were not refunded in store during the return process. Our agent informed the customer to call us back if the store did not refund the protection plans at the time of return. Our records show a complete refund has been issued back to the customer. No further action is needed.
  
  
  We thank you for the opportunity to respond and trust this correspondence is responsive to the incident which occurred and we trust this will close this matter.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 7, 2025 I received a message from JCPenney Corporate Resolutions and for the bad services I received from the salon they are not willing to give me a refund and only a product? Then the general manager named ******* said the only way I would get my refund if her store manager check my hair to see if it's damaged? They are trying to avoid not giving me my refund for the way I was treated in their store by the hairstylist and them. I will find out what JCPenney Salon policies on receiving a refund for horrible services cause it's not fair for this company to treat customers this way. And I don't want this ****** to touch my hair cause she was very rude towards me anyway.and doing to their hair. Many hairstylists does shows the products all the time. I didn't want hair to look horrible and I was caught up in a bad situation dealing with this hairstylist. He didn't use a shampoo cause my hair did not smell good after he blowed it out! I asked him to use a heat protection spray even though those evil lying managers claim that the protein treatment he applied had heat protection built in it. Then he applied too much heat on my hair cause I can smell the burning and he claimed it was his brush? Please be real and honest! All these managers at that salon was trying to lying and protecting their hairstylists! Protein treatments of any brand does not have a heat protectant to help the defense against styling tools!!! I have been getting blowouts and hair straightened for years and the hairstylist uses this product so my hair will not break. I asked for a refund due to real bad services and JCPenney Corporate and the salon is giving me a difficult time.

  Business Response

  Date: 05/08/2025

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated  5/08/25, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney.
  

  We have spoken with the customer and the managers of Salon and the ** of the store. The managers has declined the refund. The customer is not happy. We apologized and she became upset. 

  
  

  Customer Answer

  Date: 05/08/2025

  I am rejecting this response because: this company refuses to give me a refund due to me receiving real bad services from their hairstylist and they tried to use my own words against me by constantly saying I said the hairstylist did a good job before I left their salon. Before I left their shop I looked at my hair and it was colored nicely so I just stated he did a good job on that color and not the other services he forced upon my hair! Only the color and it has some bounce but didn't have no curl or nothing to it. The next day or two my hair started developing itching tingling irritated scabs developed around my headline! So everything had changed from having a pretty color to damage scalp within 3 to 4 days!

  Customer Answer

  Date: 05/11/2025

  I am rejecting this response because:   This person named **** kept calling me only to say that JCPenney Salon told her that are not going to give me a refund because I told them I said the stylist did a good job doing hair. But I told ****** on her answering machine that he did a good job on the color and I was not happy with the other results because he did not apply heat protection on my hair **** hair smell like it was burning!!! He tried to say it was the brush he was using? I guess he thought I was dumb? I have been getting blowouts for 18 years and many stylist do not use those type of brushes to apply heat they use those metal brushes to twirl my hair and blow it out. But anyway I told **** from the **************** to stop calling me by phone because she was not trying to help me get my refund, she went completely against me and supported the manager and he general manager with their lies about me. I'm not giving up with this complaint with these salon. And ******* tried to include an employee name ****** in this bad situation. She made a negative statement to me by phone and said that Bri blocked me from calling her? ****** told me that Bri resigned from that job at the salon? And furthermore Bri did a very great job with all of the services she performed on my hair. ******* was lying about a hairstylist that was nice to me and I was nice to her. Those managers are liars and will say anything to protect that stylist how ugly and mean they are towards certain customers that just come in there to get their hair done right without problems. And in case they don't know this every customer have that right to explain to the hairstylist what services they want we are spending a lot of money to keep our hair looking healthy! So if ******* thinks I'm hard to please then you should not be in the salon business because that's very unjust and crude to say about certain customers

   

  Business Response

  Date: 05/10/2025

  Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated 5/10/25, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney.  The customer has been advised no refund will be granted. The customer stated no to call her again 
  
  

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought curtains online they advised as buy 1 get 2 free, when package arrived they only sent 1 curtain and not the other 2 free ones.

  Business Response

  Date: 05/05/2025

  Please allow this correspondence to serve as ***** Penney *****************s ("JCPenney") official response to your letter dated May 2, ****, regarding the above-captioned complaint.
  We have made multiple attempts to contact the customer via phone and email; however, we have been unable to reach them successfully. Despite this, we are happy to honor the "Buy One, Get Two" promotion as a gesture of goodwill and commitment to customer satisfaction.
  For your reference, we have included our most recent email to the customer below. Please let us know if there are any further questions or if additional assistance is needed.

   

  Good afternoon *****,
  I hope youre doing well. Im reaching out regarding your recent order, #****-1176-1324-8267. I see that you previously contacted our team and were informed that we could not honor the promotion. I sincerely apologize for that guidance, as we can honor the Buy One, Get Two Free promotion for the curtain panels.
  Upon reviewing your order, I noticed that only one panel was purchased, whereas three were required to fully apply the promotion in our system. To resolve this, please place a new order for the additional two panels and provide the new order number in a reply to this email. Once received, I will issue a full refund for the new order and credit your original payment method accordingly.
  Please let me know if this resolution works for you. You may respond to this email (preferred) or contact our customer service team at **************, available Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time.
  I appreciate your patience and your continued support of JCPenney. I look forward to hearing from you soon!