Complaints
This profile includes complaints for Mint Dentistry's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 64 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 27th, I went in for a routine cleaning they said would be complimentary. I was instead meet with MULTIPLE Unfair Trade Practices.They took Xray and I inquired multiple times about the teeth cleaning. Instead, they tried to up sale me on a $270 deep that cost cleaning and multiple teeth crowns. They conveniently waited until the end of my session to drop this info on me. Unfair Trader Practices they're committing according to my experience and other complaints:-False Representation -Bait and Switch -Tied Selling -Misleading Consumers I just want a refund of the $150 I spent for wasting my time and not providing anything of value. I'm already in the process of contacting the ************************. I also want them to remove my personal info from there data base, I have no intent of ever using them again and don't want additional billing issues.Business Response
Date: 04/23/2025
The Mint Freedom plan is non-refundable. The patient was diagnosed with deep prophylaxis, and completing a regular prophylaxis does not meet the required standard of care. Additionally, the patient has disputed the charge with their bank, and the matter is currently under review.Initial Complaint
Date:04/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was lied to and lead to believe I had to get one procedure done in order to get the one That I actually needed to get which, in turn depleted my insurance for the year, causing me extended pain and suffering having to wait for the next insurance cycle. The siphoning of my insurance *********'s not only immoral but illegal and I deserve justice. I am not sure if the company itself is complicit in the actions of this one dental office, but I know that the staff across the board At mint dentistry *************** are all in cahoots. I have complained several times about this particular woman, the same woman who told me that I had to get my teeth cleaned in order to get a filling, the same woman who laughed at me when I called in agony over the phone -asking and pleading for help, the same woman that hung up on me when i needed copies of my x rays in order to switch to a more professional dental establishment. The woman I speak of still works there today, and that's unacceptable, and I warn against this particular dentistry. To call and complain about, extended pain in such a sensitive region of the human anatomy- due to the negligence and possibly illegal actions by a group that you put your trust in just to hear them laughing and joking in the background, it's heartbreaking.Business Response
Date: 04/23/2025
We are addressing this matter internally with the employee at this location. Due to company policy, we are unable to discuss any disciplinary actions. After reviewing the account, we found a credit, and a refund request has been submitted. A refund specialist will be in touch within 3-5 business days.Initial Complaint
Date:03/24/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went in for my appointment, and I was told that they had to cancel my appointment. I didn't receive a cleaning or exam. However, Mint Dentistry still billed my insurance company for services they never provided.I spoke to the manager ******** about this and she said she would resolve it. She lied because I spoke to my insurance company and they never received paymrby. I spoke to ******** on Friday and today March 24th, 2025 and she said she would call back-no call back or response. They have lied to my insurance company and received payment for services they didn't perform and now they're giving me the run around.Business Response
Date: 04/08/2025
Claim reversal has been completed and insurance refund check will be issued on 4/11/2025 for the amount of $246.00.Initial Complaint
Date:03/11/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because: I do not trust them to complete any work on my teeth nor any family members. I was ignored for a whole year while I simultaneously paid for a service that I did not receive. Unnecessarily 5 of my teeth were pulled which caused me great stress and emotional damage my self esteem. Not to mention money that paid out of pocket and the money they billed my insurance company for work never completed nor delivered.(Fraud) I had to pay $10,000.00 for another Dentist to fix the mess that was made.
I would like all funds refunded
solution. For a whole year, she has not responded and will not take my phone calls. I am EXTREMLY disappointed and will be contacting my insurance company about possible fraud as they paid for services I never recieved.Business Response
Date: 04/24/2025
After reviewing the account, we acknowledge there was a miscommunication and a lack of clear communication between our team and the patient. We are happy to continue the patients treatment, and the current office staff is fully informed of the situation. Please contact us at ************.Business Response
Date: 04/25/2025
A refund request will be submitted; however, extractions are non-refundable. The account will be reviewed for refund on the partial.Customer Answer
Date: 04/25/2025
I have reviewed the business response and accept this resolution.Initial Complaint
Date:02/25/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am rejecting this response because: there has been no refund receipt, or proof anything has been refunded. The additional $150 was not a credit paid by me, if was a credit supplied by **** to assist in the rework of my crown; after investigating the notes from the work done in Arlington, **, they found no sufficient evidence that I was uncooperative in getting my crown finished. It was lost at the lab during the pandemic, and I even came in for 2 cleanings during the time they claim they were not able to schedule the permanent crown with me. The inappropriate conduct was surely on the part of **** and its representatives the dismissal seemed to be introduced as a way to silence me as a customer. Mint doesnt want to honor the credit that two of their representatives confirmed on recording that was to be due to me. This company has been unprofessional and a joke.Business Response
Date: 02/27/2025
Patient seen for a crown prep in 2018 and was not compliant in returning to deliver the final crown. The patient was seen in a office this year and was told the crown needed to be redone. The patient believed she had a credit, of $150 and a prepayment of $300. After a full audit of the account, the patient did not have a credit of $150. The prepayment of $300 was refunded back to the patient on 2/25/2025. The patient was dismissed from our practice due to unacceptable behavior and being noncompliant on treatment.Business Response
Date: 03/07/2025
A refund receipt was sent to the patients email. The patient was dismissed from our care and we will no longer be providing any services.Initial Complaint
Date:02/19/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The truth is, I was under the impression that adjustments were included in the total cost of the dentures because I consulted several dentists and they all told me the same thing: adjustments are included in the cost, and patients come back 6-8 times for adjustments. When you mentioned that I missed my appointment, the only appointments required were the six-month denture adjustments. I had an appointment on December 6, 2024, which was within the six-month period. The office called me and informed me that they were no longer open on Fridays of that date and that I had to reschedule my appointment. My rescheduled appointment was for February 3, 2025. During that visit, the dentist adjusted the dentures by applying a plastic mold inside them to improve their fit. He advised me to contact him a few days later to let him know how they fit. He also stated that if they didnt fit, he would have to send them back and have them remade.
When I brought up the request for a new set of dentures, the dentist clarified that he would have to send them back to be remade. In fact, he mentioned new dentures,instead of another adjustment. We left the office feeling frustrated, as most people have to have a second set made due to the number of adjustments required. Per the dentist, the pair of dentures that I received are called. The walk out the door set because 60% of people have to get a second pair because of the multiple of adjustments required. My next appointment with the dentist was on February 11, 2025, when I thought he would send the dentures back as he had stated. However, he first mentioned the possibility of additional costs for having the dentures sent back, which I pointed out was not what he had initially said.
When I made my final appointment on 2/11/25 and spoke with the manager of Mint Dentistry, she assured me that there would be no additional costs, as they were all covered in the previous full payment for adjustments. After the last adjustment, the dentures became too tight on the left side of my gums. The dentist didnt ask me if I thought more adjustments would be beneficial. Instead, he quickly suggested purchasing new dentures rather than discussing adjusting the ones I already have. I believe that only adjusting the left side of the dentures would be necessary, as the new molding he used fit better. I want to make it clear. I did not request new dentures, only adjustment for the set I currently have.Customer Answer
Date: 03/17/2025
I am rejecting this response because: The truth is, I was under the impression that adjustments were included in the total cost of the dentures because I consulted several dentists and they all told me the same thing: adjustments are included in the cost, and patients come back 6-8 times for adjustments. When you mentioned that I missed my appointment, the only appointments required were the six-month denture adjustments. I had an appointment on December 6, 2024, which was within the six-month period. The office called me and informed me that they were no longer open on Fridays of that date and that I had to reschedule my appointment. My rescheduled appointment was for February 3, 2025. During that visit, the dentist adjusted the dentures by applying a plastic mold inside them to improve their fit. He advised me to contact him a few days later to let him know how they fit. He also stated that if they didnt fit, he would have to send them back and have them remade.
When I brought up the request for a new set of dentures, the dentist clarified that he would have to send them back to be remade. In fact, he mentioned new dentures,instead of another adjustment. We left the office feeling frustrated, as most people have to have a second set made due to the number of adjustments required. Per the dentist, the pair of dentures that I received are called. The walk out the door set because 60% of people have to get a second pair because of the multiple of adjustments required. My next appointment with the dentist was on February 11, 2025, when I thought he would send the dentures back as he had stated. However, he first mentioned the possibility of additional costs for having the dentures sent back, which I pointed out was not what he had initially said.
When I made my final appointment on 2/11/25 and spoke with the manager of Mint Dentistry, she assured me that there would be no additional costs, as they were all covered in the previous full payment for adjustments. After the last adjustment, the dentures became too tight on the left side of my gums. The dentist didnt ask me if I thought more adjustments would be beneficial. Instead, he quickly suggested purchasing new dentures rather than discussing adjusting the ones I already have. I believe that only adjusting the left side of the dentures would be necessary, as the new molding he used fit better. I want to make it clear. I did not request new dentures, only adjustment for the set I currently have.Business Response
Date: 03/07/2025
The patient was presented for another denture adjustment. He originally purchased his intermediate denture in February 2024. We informed the patient that while we can proceed with another reline, it would be an out-of-pocket expense. The patient was under the impression that all reline and adjustments would be provided at no cost
We reviewed patient visit history and noted that his first adjustment was completed on April 12, 2024, followed by additional adjustments on April 15, 2024, April 19, 2024, and June 6, 2024. The patient has not attended any of his scheduled six-month follow-up appointments but has returned multiple times for adjustments.The patient expressed his desire to have his dentures remade at no cost in order to transition to implant-supported dentures. We clarified the policy, explaining that while adjustments were included for a period of time, relines and denture remakes are separate services that require additional costs. We offered to discuss potential treatment options and financing if he wished to proceed with implant-supported dentures.
Patient was informed of the next steps and encouraged to schedule regular follow-ups to ensure the longevity and fit of his dentures.Business Response
Date: 04/23/2025
As per the signed consent from the patient, minor adjustments and temporary relines are included in the immediate denture fee, but only for a period of 6 months. After this 6-month period, any further adjustments will be charged to the patient. However, we continued to provide adjustments at no cost beyond the 6-month period. The last adjustment was made on 03/20/2025, and the immediate denture was delivered on 03/22/2024. Any addition adjustments or remake will be charged to the patient.Initial Complaint
Date:02/04/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I will except the offer for the refund for crowns but How will they contact me in regards to this business matter? What information do they have from me? int dentistry is new and they dont have the proper skills and knowledge for root canal . I have basically 2 failed root canals and I would like my money back theyve caused me a headache and sinus infection and ear infection. I had a root canal before years ago and never have I ever gone through this many complicationsBusiness Response
Date: 03/07/2025
After review from the Dental Director the patient will be refunded what she paid for the crowns. We will be contacting her with further instructions.Customer Answer
Date: 03/10/2025
I have reviewed the business response and accept this resolution. I would like to know how will I be contacted to be refunded for the work for my crowns would the refund be by check or bank account? My phone # is ************
and address is 4910 spring cypress rd #*** spring Tx , 77379
Initial Complaint
Date:01/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, today I went to mint dentistry for a 1pm appointment and upon arrival, the front desk lady was extremely kind and trying to overlook my insurance to verify new billing information being that my insurance started over this month. I was in the middle of gathering the treatment plan as well as trying to retrieve info from a ****** approval. I was trying to explain to him once he mentioned that I have a balance to pay, that it was already $650 on my account! He started saying he had to see where the money came from. It ended with him yelling, disrespecting me and my motherBusiness Response
Date: 02/27/2025
We investigated and spoke with the employee regarding the behavior towards the patient. Patient was given a credit of $290 for the poor experience.Initial Complaint
Date:01/01/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service provided was told to pay the full amount upfront and when the insurance approves claim I would be refunded the portion I paid that was covered by insurance. I have verified with the insurance company the claim has been approved. Contacted dental office billing left voice mail no call back had a follow up appt at dental office told receptionist I have not heard back from billing they advised would send message still no response. Pre authorization November 7 2024 claim submitted November 14 2024. Called made to billing office 11/21/34 12/5/24 12/11/24 12/17/24 12/18/24. Original service provided 11/14/24. As of Jan 1 2025. I still have not received a response from Mint dentistry regarding my refund. Amount paid 1725 my portion should have been ******* refund requested ******.Business Response
Date: 02/27/2025
After further investigation and audit of billing account patient was refunded overpayments on 2/10/2025 back to the original form of payment.Initial Complaint
Date:12/27/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We scheduled an appointment on the 03rd of December. We received a confirmation of that appointment via email at 4:25 confirming the appointment. My wife is a school teacher, so her time off in the school year is very limited. We scheduled this appointment almost a month ago and walk in today to find our appointment had been canceled. This took time from family Christmas gatherings out of town. We left early for this appointment.Business Response
Date: 03/07/2025
After looking into account the patient was sent multiple confirmation emails and text to confirm the appointment. There was no response, unfortunately due to this the patient was removed from the schedule.Business Response
Date: 03/07/2025
After looking into account the patient was sent multiple confirmation emails and text to confirm the appointment. There was no response, unfortunately due to this the patient was removed from the schedule.
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