Moving and Storage Companies
All My Sons Moving & StorageHeadquarters
Complaints
This profile includes complaints for All My Sons Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,587 total complaints in the last 3 years.
- 395 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the business response and accept this resolution. I am still waiting to receive this email with a settlement. ongly of marijuana for days.Since the move, *** attempted to contact the company. When I call from my own phone, I receive a message saying there are calling restrictions in place. However, when I call the same numbers from a friends phone, someone answers. When I said I wanted to discuss an issue with a recent move, I was placed on hold, then asked to leave a message. None of my voicemails have been returned.This level of unprofessionalism is unacceptable given the cost and the assurances I was given. I respectfully request that the BBB investigate this company and take appropriate action.
Business Response
Date: 05/14/2025
Thank you for the opportunity to address your concerns, *****. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. In good faith, a settlement agreement will be sent to the email address we have on file for you via DocuSign. Contact information for our corporate ************* team will be located on the agreement should you have any questions. These issues will be addressed internally and immediately. Our sincere apologies for the less-than-stellar experience, *****.Initial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
From: **** ******* <**********************************************************>
Sent: Monday, May 12, 2025 10:19 AM
To: BBB
Subject: Business settled my complaint23291259 complaint number. All ******* Movers refunded me the appropriate amount to settle my complaint.
**** *******
Initial Complaint
Date:05/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reviewed the business response and accept this resolution. d that I needed the phone number and extension of ** ********. They gave me a phone number and extension that turns out it doesnt exist. After multiple calls to ** ********, I was never able to reach out to her. I had to call the main office again and they just transferred me to a person called Asce who said that he was from the ****************** this person was completely rude, did not explain why there was a deductible and why nobody told me about this, he just said It was written maam you would have seen it if you were reading the document NOBODY TOLD ME ABOUT A DEDUCTIBLE. Not even the person that moved my belongings who caused all of this situation to start with. I would like a better resolution please, this is completely unacceptable.Business Response
Date: 05/13/2025
Thank you for the opportunity to address your concerns, *****. Our most sincere apologies for falling short of exceeding your expectations. To have a negative experience is never our commitment. Per our review of your claim within our system database,on 5/13/2025 an offer was made and accepted. A settlement agreement was sent and signed by you, our customer. Payment has been mailed accordingly and your claim has been closed. Moreover, we do apologize for the inconvenience.Initial Complaint
Date:04/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I have been incredibly disappointed throughout our moving experience with ***. We decided to use *** in the first place (despite not being the lowest estimate we received) because they advertised their professionally trained movers and low rates of damage. Our experience was the exact opposite. On the moving date of 3/27, our movers were incredibly unp***ared for the job, constantly on their phones or resting, and substantially damaged both our possessions and our new home. We had discussed the details of our move and received a quote for $837.52. Because of the constant delays and lack of p***aredness, the move went way longer than anticipated and we were charged well over double the estimate ($1870.58). We were frustrated but since we had bought the extra insurance coverage plan for $175 that would cover up to $5000 in damages we assumed that we would be made whole for at least the damages done to our items/home (we assessed to be about $1550 for a broken tv, baking dish, damaged treadmill, and the various instances of damages to our home). Despite how much of a nightmare our move was, the claims process has proved to be an even worse experience. We received our claim offer and found it was substantially lower than what we expected and far below the amount it would cost us to ***lace the broken items with something equivalent. The communication from the claims team was incredibly inconsistent and our claims *** would rarely (if ever) respond to the questions we emailed him. We requested a review of the claim assessment and were told they had submitted it and we would hear soon and then 3 times since I have called in and they have not even registered it as needing to be reviewed. All in all this has been an incredibly frustrating and, in my opinion as a customer, dishonest way to do business. We would appreciate a response with a more reasonable resolution on our claim assessment after review and a refund on some of the additional moving cost. Thank youBusiness Response
Date: 05/08/2025
Thank you for the opportunity to respond, ******. Per review of your file in our internal database system, it was found that you have been working closely with your assigned agent and have an open claim with a pending revised full and final settlement offer. As requested, your file was escalated to be reviewed by our corporate *************************** The revised settlement offer that was sent to you is a full and final offer. Please feel free to reach out to your agent or to our ************* Team via the contact information located on the claim form that was emailed to you if you have any questions. Our apologies for again for the negative experience, as that is never our commitment.Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A neighbor moving out in my apartment complex was using this company-I walked out of my apartment to leave for work and was aggressively asked is that your husband and I asked if they were referring to the man who had just left in his car, he said yes and I did too. He then proceeded to threaten to physically assault him for asking him to move his truck so he could back out-and mentioned they were directly blocking me in and I was going to be leaving for work in just a minute. He told me to call him to come back so he could pop him. I told him I was going to report him and he told me his name is Malikai .Business Response
Date: 05/08/2025
We appreciate you bringing this to our attention, ***** To have an experience such as this, is never our commitment. These issues will be investigated and addressed internally and immediately. Our sincere apologies and thank you again for bringing this to our attention, *****
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