Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Manufacturers

Tesla, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tesla, Inc. has 149 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Tesla, Inc.

      1 Tesla Rd Austin, TX 78725-4400

    • Tesla Gigafactory 2

      1339 South Park Ave Buffalo, NY 14220

    • Tesla, Inc.

      1000 Division St E Greenwich, RI 02818-2078

    • Tesla, Inc.

      101 Allstate Rd Dorchester, MA 02125-1641

    • Tesla, Inc.

      101 Commerce Way Woburn, MA 01801-1007

    Customer Complaints Summary

    • 3,097 total complaints in the last 3 years.
    • 750 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: 23319749

      I am rejecting this response because:

      Regards,

      ******* *****

      Business Response

      Date: 05/15/2025

      Based on the available information, Tesla does not seem to be the provider or the installer of this individuals energy system. As we cannot find a contractual relationship between this individual and Tesla, we recommend that they review their energy contract and reach out to their solar provider.

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold a used car that was supposed to have been refurbished prior to my taking delivery. Instead the car I purchased had many issues that Tesla has refused to fix as part of their warranty and refurbishing standards, and is wanting me to pay out of pocket for it. Some of the issues include:1. Heavy scratches on the headliner and trunk to the point of some areas starting to fall apart. 2. No maintance was done on the vehicle prior to my delivery (tire rotation, 12V battery issues, wiper blades needing to be replaced, filters needing replacements, etc), 3. The front passenger window will go down as soon as I try to put it up or just randomly open throughout the day. The car was sold to me with a replaced window and now I'm told Tesla can't touch it. 4. The screen which controls the car and is also my speedometer, has randomly turned off, glitched or lagged as I drive.

    • Initial Complaint

      Date:04/30/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: 23268558

      I am rejecting this response because:

      Regards,

      **** ********

      Business Response

      Date: 05/13/2025

      A Sales agent has been in contact with the customer to address their concern regarding their tax inquiry within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2023, Tesla serviced my vehicle under warranty due to a front passenger safety restraint system faulta malfunction in the seat sensor ********* April 2025, the same alert returned. Tesla claimed it was a different failure, and charged me $1,177.95 for the repair.I believe this charge is unfair, as the fault reoccurred in the same safety-critical system and should have been addressed as a warranty rework or goodwill repair.This system is vital because it directly affects airbag deployment. A faulty passenger seat sensor can disable the airbag or cause it to deploy improperly, posing a serious risk to passenger safety.I am requesting reimbursement for the $1,177.95 charge.

      Business Response

      Date: 05/02/2025

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A (Service Manager has been in contact with the customer to address their request to have ********************** cover the cost of their non-warranty repair within the past 24. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      VIN ***************** Reservation RN123145546 still have not received refund for extra amount paid for registration. was told it should take a few weeks and it has now been months. i think the amount is around $300.

      Business Response

      Date: 05/07/2025

      A  Corporate agent has been in contact with the customer to address their concern regarding their refund within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I own a 2021 Tesla Model Y all wheel drive ong distance with full self-driving package.Last year Tesla sent an over the air software update that unlocked free self driving for 30 days then all the cameras malfunctioned. Tesla has sent out a voluntary recall for this problem offering to replace computer, but Tesla will only fix years *********, which are still under warranty. But they have refused to fix my car. They are asking $2500 to replace the computer. I think Tesla should be required to fix all the cars that were affected regardless of year model. From Tesla recall website:Loss of Rearview Camera Display Recall Tesla has issued a voluntary recall on certain model year 2024 - 2025 Model 3 vehicles, model year ********* Model Y vehicles, model year ********* Model S vehicles and model year ********* Model X vehicles that were equipped with certain car computers and operating a software release that was prior to 2024.44.25.3 or ************.What is the issue?On a small percentage of affected vehicles, upon vehicle power up, the car computer board may experience a short, resulting in the loss of rearview camera functionality, which does not comply with FMVSS 111, S5.5 and S6.2.What is the recall remedy?On or shortly after December 18, 2024, at no cost to customers, affected vehicles began receiving an over-the-air (OTA) software update that changes the vehicle power up sequence to prevent the shorting failure condition to the primary and/or secondary power component. No further action is necessary from owners of affected vehicles that are equipped with software release 2024.44.25.3, ************ or a later release if an affected vehicle has not experienced the shorting failure condition or stress that may lead to the shorting failure condition. If a vehicle was impacted by this condition prior to installing software release 2024.44.25.3, ************ or a later release, Tesla will replace the vehicle's car computer at no cost to the customer.

      Business Response

      Date: 05/08/2025

      A ***************** Manager has been in contact with the customer to address their concern regarding their repairs within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased a new car from Tesla over a month ago. I have not received the registration/plates and I am unable to drive a car that I have paid over $3000 down for and now 2 months of lease payments as well as insurance. I am now incurring expenses related to paying for another vehicle. No return phone calls or return emails

      Business Response

      Date: 05/06/2025

      A Sales agent has been in contact with the customer to address their concern regarding their registration since the BBB complaint was submitted. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,My wife and I purchased a new 2024 Tesla 3 on 09/28/2024, primarily to receive the $7,500 tax incentive. My wife and I, with the help of a Tesla associate, selected the tax rebate option which we qualified for. The associateassured us that Tesla would forward the *** information to the *** tomake the process seamless for us.When filing our taxes, we were denied the $7,500 rebate by the ***. Tesla has stated we failed to check a box to receive the rebate. This is false. There must've been a glitch ********** wife and I distinctly remember what we did and the conversation with the Tesla associate.We've been told by Tesla that there is nothing they can do. This is unacceptable and we will fight this with everything we can. $7500 is a substantial amount of money to us and we feel defrauded, either intentionally or unintentionally.Our vehicle also came with over $3000 worth of hail damage that they missed during final inspection. We didn't notice the damage initially due to it being a white vehicle picked up on a bright sunny day. Tesla paid for the repairs after some struggles on our part. Now we have a brand new Tesla that has previous hail damage.Would you please help us resolve these issues?Thank You,******* and ****** ******* ************************************** ************ m ************ o

      Business Response

      Date: 05/08/2025

      A Service Manager has been in contact with the customer to address their concern regarding their Tax Incentive within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

    Tesla, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.