Complaints

This profile includes complaints for Clayton Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Clayton Homes, Inc. has 449 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Clayton Homes, Inc.

  5000 Clayton Rd Maryville, TN 37804-5550

  
• 

  Paradise Homes

  187 Highway 231 N Troy, AL 36081-1766

• 

  Clayton Homes

  2270 7th St S Clanton, AL 35046-6300

• 

  Clayton Homes of Northport

  4401 McFarland Blvd Northport, AL 35476-2824

• 

  Freedom Homes of Alexandria

  6962 US Highway 431 Alexandria, AL 36250-5063

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the house my mother ***** ****** paid cash for,  over 200k. The problem has not been resolved.  We can cut our grass because they didn't bring enough dirt and they didn't grade it out. There are ruts  almost 2feet deep around the home and we have ruts so deep we can't cut the grass where there is grass because of how it is. They have not resolved the issue 

  Business Response

  Date: 05/06/2025

  Good afternoon! We couldn't find you in our system with the information that was provided. Can you provide us your manufacturer serial number? It is located under the kitchen sink on the left hand side. There is a white sticker that has the information to your home. The manufacturer number should start with 2-3 letters and a series of numbers ending with letters. Thank you.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my new home November 23,2024. As of date a potion the singles on the roof has not been replaced. ( the home was delivered with the singles missing) . Lock on back door does not work, the ice maker has not been hooked up. They have not filled in a trench for the eclectic and a hole that was dug for clean outs. The election removed the braker box for the garage and did not replace.

  Business Response

  Date: 04/29/2025

  Ms. *********, thank you for providing your feedback and for allowing us to assist you with these concerns. The Home Center has been able to visit your home and address the issues you mentioned in your complaint. We hope that you are able to enjoy your new home, and encourage you to reach out to us for assistance if you have any questions or concerns.

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is interesting that you closed this case. I heard back, responded, and never heard back from the business. This business has been advertising the sale of modular homes for at least 4 years at the Lacy branch, and when someone calls about their modulars, they try to talk people into buying a manufactured home--because they don't have any modulars. If this isn't underhanded, fraudulent advertisement, I don't know what would qualify.

  ****

  Business Response

  Date: 04/24/2025

  ****, thank you for your feedback. Clayton sells both modular and manufactured homes. The availability of modular homes depends on geographical area, and can also be influenced by budget and financing, lot size, and other construction factors. The difference between manufactured and modular homes is the building code they follow. All manufactured homes follow HUD building code, while modular homes follow state and local building codes. Some manufactured homes already follow state and local building codes as well, but this varies from county to county. We appreciate your feedback as we strive to ensure that our customers are purchasing a home that best fits their needs.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The installation of the gutter and down spouting was improperly installed. The gutter is not high enough and it is not up under the drip edge. And down spouts are falling off and water is infiltrating into the body of the trailer.

  Business Response

  Date: 04/30/2025

  Ms. *****, thank you for your feedback. We have reached out to the Home Center where your home was purchased, and they have not received any contact regarding the gutters since their installation in 2022. The warranty period for setup or installation concerns is 60 days. At this time, we recommend reaching out to your homeowner's insurance. If the claim determines that the gutters were improperly installed, we would happy to review a denial letter from your homeowner's insurance company.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reject the response because the fact remains that we do not have the brick that we chose and paid for. This is no fault of ours. If this is a situation that Triangle brick needs to address with Oakwood of Greenville but we bought the home from Oakwood. Oakwood needs to make sure that a customer who comes in and pays cash for a house needs to have what was paid for. We ordered brown brick and we got black brick and I don’t care what you call it the brick is nothing like what we ordered. for.

  Business Response

  Date: 04/16/2025

  We apologize you are unhappy with the brick you chose and
  special ordered, but we have confirmed from the brick company via Triangle
  Brick “River Street” which you ordered was delivered and installed. While the
  color of bricks vary from different brick manufacturing plants this brick is “River
  Street”. We will not be redoing the brick as we did install the “River Street”
  brick you chose.

  Business Response

  Date: 04/24/2025

  We have confirmed numerous times  with Triangle Brick this is the brick you choose "River Street". We are sorry you are unhappy with what you picked out , but we are not replacing the brick.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ******* ***** I’m sending this on behalf of my father ******* *****
  Friday April 11th 2025, after waiting 4 years for electricity, we finally got an electric line setup to our homesite in a rural area & ready for hookup but a defect where the floor joists & a pvc pipe line from electrical box intersect so we are not able to receive electrical services. We had called ****** from Homes Direct in Farmington New Mexico & she said she’ll call the manufacturer but that doesn’t help us get the utilities we really need & have been waiting for patiently. We would’ve had power but this error is another setback & disappointed in the builders quality control plus the inspection failure.
  Thank for reading this & any ? **** ** *** * ************ ** ****** * ************

  Business Response

  Date: 04/16/2025

  Mr. *****, thank you for reaching out about the concern with your father's home. We have shared this feedback with the Home Building Facility. Clayton offers a manufacturer's warranty for a period of one year from the date that the home was purchased. Although this period has now expired, the Home Building Facility will be assisting with the conduit issue. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased my home from a community on july 18/2024 and everything seemed ok to my knowledge as a first time home buyer. 3 days after purchase i noticed water in my floor and there was no windows on that wall. so i contacted a plumber because i thought there was a leak. to my surprise there was no leak and in fact it was rain water, i contacted the community of where i purchased my home. they sent someone out to check it after weeks of getting rain water in my brand new home. so after multiple inspections were made it was determined that my house was collecting rain water through the walls due to manufactures defect. so i reached out to clayton homes spoke to a manager named **** ******* (manager) from clayton homes warranty dept. i explained to him exactly the issues i was having with the leaks and mold and i had other issues they he said he would take care of that was covered under warranty (Aug-2024) so i waited for clayton to send someone out..... in November someone came out to look at what was going on they informed me they didn't have the tools or materials to fix it, and that someone from clayton would contact me so i waited.. After some time went by i contacted someone different, spoke to ****** on 12/18/2024 - she sent out a repair person to address the rain leaking into my home and the mold repairs was made but never resolved still having on going issues with rain water and mold. other warranty issues remain unaddressed master bed window, master bathroom sink still not set properly master bath tub was installed damaged- **** said it would be repaid still hasnt been repaired. other ongoing issues nothing has changed, still getting the run around 4/10/2025

  Business Response

  Date: 04/15/2025

  We received conformation you have spoken to the Home Building Facility yesterday and they have called and left a message for you today. You are on the service backlog awaiting to be scheduled for the remaining repairs.