Reviews
This profile includes reviews for Aqua Living Factory Outlets's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 79 Customer Reviews
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Review fromGene E
Date: 05/26/2025
Was told shipment of tub 10-14 days. It has been 23 days and no hot tub, no e-mail and no phone call, on eta. Was told tub was in stock by corp. sale rep, when I purchased the tub. Local sales rep has canceled his phone number. If this is real business it is not a good business.
Aqua Living Factory Outlets
Date: 05/27/2025
We apologize for the delay in receiving your unit. The spa is shipping FTL and as such, there needs to be a certain amount of product shipping to the local store/shipping lane. We are eager for you to receive and enjoy your spa! An update will be forthcoming. Thank you for your patience.Review fromJudy D
Date: 05/17/2025
After just a few years the materials are disenigrating. Reach out for help and got NOTHING. open a service request online and after a few weeks they simply closed it. Went to two different stores - Charlotte and Asheville- and got nowhere. They don't have anyone to service them. Very discouraging to have spent this money and and not get any help.Aqua Living Factory Outlets
Date: 05/19/2025
The most recent sales order we were able to locate is from 2019. We do not have any online requests associated with the email you provided, but we do see where there was a case in 2023; the unit was out of labor warranty and we provided a list of local technicians. We are more than happy to honor the warranty as written, but will also offer any assistance we can. Please call customer service at 423-349-2900, option 6.Review fromCamden M
Date: 03/26/2025
****** in Seabrook NH is fantastic!!! Customer service in Tennessee has been excellent as well!!Aqua Living Factory Outlets
Date: 03/27/2025
Thank you for your positive feedback! We will continue to provide the best experience possible and will be sure to share the review with our team!Review fromJoe P
Date: 02/21/2025
So far so good. Sales rep was personable and knowledgeable. Price and features were good compared to others.
Will hope upon delivey installation and usage all continues to go wellAqua Living Factory Outlets
Date: 02/24/2025
Thank you for the feedback, Joe. Your satisfaction is a priority to us from the factory to your backyard! Do not hesitate to contact your sales representative or customer service if you have any questions. We would be glad to help facilitate that ideal experience!Review fromGregory D
Date: 11/04/2024
Had tranquility hot tub for 4 years and have had nothing but trouble with it. Even when it arrived it needed a new pump as it did not work on arrival. The sidewall cracked in the filter area and Aqua living has not/will not return any calls on this. This company does answer warranty calls, and the main tub wall has a crack in it that leaks is supposed to have 10-year warranty on spa walls, and they are not interested in hearing about it. Aqua Living does not follow their warranty as I have had to call on this hot tubs at least once a year since it was purchased. This hot tub has failed to work up to its expectations since day 1. How disappointing to spend thousands of dollars and only get 2 years of full years of use out of it.
I WOULD RUN FROM THIS MANUFACTURER.Aqua Living Factory Outlets
Date: 11/05/2024
The spa was purchased in 2018. The warranty that was provided at time of purchase included 6 months of labor warranty and 5 years on shell and frame. The last documented contact we have on record is in May 2020. Please contact customer service at 423-349-2900, option 6, with any warranty questions.Review fromMeagan T
Date: 10/23/2024
Steve C. from the Urbandale, IA location was kind and accommodating. The value of the spa was higher than the monetary cost and it's something my family and I will use to decompress for the foreseeable future. I highly recommend Aqua Living and Steve C. Thank you! MeaganAqua Living Factory Outlets
Date: 10/25/2024
Thank you for your feedback, Meagan! We are proud of our exemplary staff and American built products.Review fromMary S
Date: 08/03/2024
I bought a hot tub from Aqua Living Factory Outlet in Spokane, Washington 4/6/24. It quit working less than 4 months later. The company's TUFF SPAS is one of several brands manufactured by LPIinc in Johnson City, Tennessee. After reading other reviews of their notoriously awful customer service, I assumed that I, too, would be given the brush-off, and I was right. Mike Jones, the local sales manager, did not respond to my email. I also contacted customer service. Supposedly there were 6 customers ahead of me, so I left my number for a callback, but after 90 minutes of waiting, I called again. This time, Ashley, a so-called technician, gave me a ridiculous instruction: send a photo of the WIRING OF THE DISCONNECT BOX! And nothing more happened. In retrospect, there were red flags from the get-go. 1) The outlet store in Spokane was unevenly staffed or even open during business hours. 2) The model I ordered was supposedly already in Spokane, but it took 3 weeks to get delivered. 3) The control panel is pitiful. Temperature control requires pressing two buttons with precise timing. Codes show up in the display without any explanation in the manual of what they mean. 4) There’s no reset or on-off switch. 5) There are no written instructions for cover operation. There’s a specific way to open it, and one’s fingers can get painfully squeezed. There’s also nothing on cleaning or maintaining it. 5) Finally, the warranty is essentially useless for the customer and is good for only 90 days. Hindsight is 20/20. If you are hot-tub shopping, bypass Aqua Living.Aqua Living Factory Outlets
Date: 08/05/2024
When troubleshooting a problem, there is a process that should be followed every time. If it is reported as electrical, the wiring would be the starting point. The model was in stock at the factory. This would require it to be shipped from TN to WA and then delivery scheduled. The warranty, topside control, and cover are all viewable in store and online - prior to purchase. We would be glad to assist with any questions you have and will have a representative reach out to provide additional information.Review fromJohn B
Date: 07/12/2024
Title: Terrible Experience with LPI, Inc. "Aqua Living" – Avoid at All Costs!
I recently had a horrendous experience with LPI, Inc. "Aqua Living," based out of Tennessee and their Orlando location. From the moment I was pushed into a sale under false pretenses, their customer service deteriorated rapidly. Once they had my money, they became unresponsive, rude, and completely unaccommodating.
For eight months, I was passed around in circles without any resolution. They violated ADA laws by falsely assuring me that their product would meet my needs, only for it to fail miserably. When I raised this issue, their dismissive response was "too bad, we’ll look into it," implying I was stuck with no recourse. Brian ******* who falsely presents himself as the owner, was particularly condescending and unhelpful, even going so far as to tell me that once a product ships from their warehouse, I should understand it's my problem.
Their treatment of clients is appalling. They lie, make you feel unimportant, and provide no assistance once a sale is complete. I intend to report their ADA violations, as I cannot afford a lawyer and they are fully aware of this. I urge anyone in the market for a swim spa, Jacuzzi, tanning bed, or golf cart to steer clear of LPI Aqua Living. They should be ashamed of their actions and the way they run their business. I will be posting this review widely to prevent others from making the same mistake.
Ron ****** and his team should take a hard look at how they treat their customers and address these serious issues before more people fall victim to their terrible service.Review fromMichael N
Date: 07/01/2024
Ordered a new tuff spa,was sent older discontinued model.top doesn't seal as advertised,screws in top have rusted causing discoloration to tub...Best part is tub is only 6 months old today any company will not warranty.. would definitely not waste time on this company or their warranty..save your money and buy elsewhere..these reviews are right,they don't stand behind productsAqua Living Factory Outlets
Date: 07/02/2024
The spa you purchased was nearly half off during an inventory reduction sale and our records indicate it was delivered 11/18/2023. The specific top warranty does advise: "Rubber seals, shocks, and hardware are warranted against defects in material and workmanship for six (6) months from the original date of purchase." We offered a solution that was declined. Please contact us if we can be of assistance in answering any further questions or honoring the written warranty.Review fromDave H
Date: 06/30/2024
Love the price and quality of these hot tubs! Plus many options…so far so good!Aqua Living Factory Outlets
Date: 07/03/2024
Thank you, Dave! We are glad you are enjoying your new spa!
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