Complaints
This profile includes complaints for Citizens Financial Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,539 total complaints in the last 3 years.
- 324 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***** *********Initial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not responsible for this CITIZENSONE debt. I have no contractual agreement with CITIZENSONE, and they have failed to provide the original contract as per my request.
Business Response
Date: 05/12/2025
Please see attached a copy of our response letter being provided for your files.
Sincerely,
Office of the Customer
**********************Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. CITIZENSONE ACCOUNT no.: ****** DATE OPEN: 03/18/2017 BALANCE: $0.00Business Response
Date: 04/30/2025
Please see attached a copy of our response letter and enclosures that has been provided previously for your files.
Sincerely,
Office of the Customer
**********************Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've asked this company to stop sending me their advertisement/post cards to my mail box. I don't want your service now or ever. Cease and desist.Business Response
Date: 05/07/2025
Please see attached a copy of our response letter being provided for your files.
Sincerely,
Office of the Customer
**********************Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It has took Vivint and ************ over 30days to investigate the hard inquiry that was placed on my credit 01/25/2024 PERMANENTLY REMOVED from my credit report . I have not received any validation letter from Vivint nor Citizen . I was not provided any signed contracts, itemized billing statements, or original creditor documentation. I never owed $2,114 nor $2,079 to Vivint nor did I authorized anyone to put anything inaccurate onto my credit report . Equipment promotions and discounts were not included either . According to the **** these unverified and unauthorized items must be removed.Business Response
Date: 05/02/2025
Please see attached a copy of our response letter being provided for your files.
Sincerely,
Office of the Customer
**********************Initial Complaint
Date:04/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a settlement that I fought very hard for over 3 years to receive and I mobile deposit it into my citizens bank account March ********* I was told there be a hold for a week. When that week was up still no funds I was then told to wait another 2 weeks when that 2 weeks was up I was denied access to my funds again which was April 17th I then was told I have to wait an entire month may 30th to see if they will release my funds to me which that also isn't guaranteed. I have been treated very poorly since depositing this check into my account. I have been hung up on had very rude representatives and supervisors everyone is very unhelpful. They even let my bank account go into the overdraft which I am sure ill be responsible for. This was a very inconvenient and unprofessional experience I have never had to deal with anything like this cashing any check and I have received several settlements due to being discriminated against because of the color of my skin and my age. I have not been able to take care of myself my child or my responsibilities because they have a hold on my account I can't access any funds and I am flat broke can't even replace my vehicle I am livid that my life is being put on hold because a bank won't release my hard earned money to me.Business Response
Date: 05/02/2025
A detailed response has been communicated to Ms. ********* on May 2, 2025 by telephone.
Sincerely,
Office of the Customer
**********************Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bank took 6 hours to assist me on phone and still refused to file ******** violation of title15 ***Business Response
Date: 05/02/2025
A detailed response has been communicated to Mr. ****** on May 1, 2025 by telephone.
Sincerely,
Office of the Customer
**********************
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