Important information
- Customer Complaint:This BBB Business Profile for DaBella headquarters is an aggregate
report for all company locations, reflecting consumer experiences of 42 DaBella
locations nationwide.
Complaints
This profile includes complaints for DaBella's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 564 total complaints in the last 3 years.
- 142 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****
Business Response
Date: 05/15/2025
Thank you for bringing this matter to our attention. The local office team and manager has been in direct contact with the customer as of 5/14 and it was determined that the customer misunderstood the contract. The customer has reached a mutual agreement and there is no additional information or actions needed from DaBella.Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I were scammed out of money from them. They came out on 3/12/2025. They ruined our credit, signed a contract without our permission, and told us 500 would lock in our price while we get other quotes. This is ridiculous. The other company was cheaper, offers better warranties, and was very pleasant to work with. I need my 500 back as a lawsuit is more expensive than that. I called and was told the contract would be canceled. Now they want to charge 30% of the whole cost and they want to keep my 500. What a scam! I expect my money in the next week.Business Response
Date: 05/09/2025
Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to address customer concerns directly. We understand the concerns raised regarding the initial consultation, contract terms, and follow-up communication. Our local office General Manager has connected with the customer directly and agreed to the terms requested. A final resolution has been reached and is in place to ensure mutual acknowledgement and completion. We are committed to upholding our agreements and ensuring customer satisfaction. We appreciate your cooperation in working toward a resolution and trust this matter is now fully addressed.
If you have any further questions or need additional support, please dont hesitate to reach out to us directly at ************** prompt 1.Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23287779
I am rejecting this response because they have not taken action to resolve the issue. I have visible and spreading water damage inside and outside my house that, according to their response, I can't have anyone but DaBella look at without voiding the warranty. I am very concerned about mold and the deck roof becoming so rotten that it will need significant repairs.
Also, Ive left a message with the adjuster requesting that she re-email me the report, and I will forward it as soon as I receive it. She confirmed no coverage for any of the issues since no weather-related damage was identified. There is no reason to wait for her report.
We also had ***, the previous DaBella contractor who had corrected the gutter issue last year, evaluate the leaking gutter and the window. He is uncertain about the window until the trim is removed but noted that it appears to be incorrectly flashed, which the home inspector also identified as the likely cause. Regarding the deck, *** observed that the gutter seems to be leaking due to a combination of incorrect installationsimilar to the gutter he previously repairedand premature roofing failure in that area.
I want the trim around the window with the water damage removed so we can determine where the water is getting. If it was flashed incorrectly, then I want all the trim removed from the house to inspect the flashing, correct the issues, and re-install the trim. I want the failing roof to be replaced and the gutters that have not been removed and reinstalled (deck and front of the house), as they were all installed incorrectly by the first installer.
We paid significantly more for the warranty on products and having to wait two years (email chains included) for a repair of obvious issues is unaccepable. These issues are damaging my home and I am told I cannot fix them.Sincerely,
****** ******Business Response
Date: 05/07/2025
Thank you for bringing this matter to our attention. We understand the customers concerns regarding their roofing, siding, and gutter installation, and we take these issues very seriously. As of May 7, 2025, our local office team and General Manager have taken immediate action to address the concerns raised. We sincerely apologize for the frustration this situation has caused and want to assure the customer that we are committed to working with them to reach a timely and satisfactory resolution. Our team is actively reviewing the issues reported and is coordinating next steps in accordance with our workmanship warranty and the manufacturers guidelines. While we understand the customers request to use a contractor of their choice, we respectfully note that repairs performed outside of DaBellas service process may impact warranty coverage. That said, we remain focused on addressing any verified installation-related concerns. We appreciate the customers patience and their desire to resolve this matter respectfully, and we are committed to following through. If you have any additional questions or concerns please contact us at ************** prompt 1.Business Response
Date: 05/15/2025
Thank you for bringing this matter to our attention. The local sales office and the General manager have submitted a service request for the customer as of 5/14, and are waiting for resolution and completion of the customer's concerns. The service request will ensure that the customer has reached a mutually agreed resolution. If there are any additional questions or requests please contact our customer service department at ************** prompt 1.Initial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business uses ridiculously high pressure tactics. From the very beginning, I told the representative I was not interested in replacing my windows, he signed me up for an inspection anyway. When the the representative (***** Blue) arrived I told him the same thing. He proceeded to do an inspection saying that his boss expected him to do so. He even had me sign a document stating that I was giving permission for the estimate, again blaming it all on his boss. When he presented the estimate I refused and after two phone calls to his boss where he was authorized to lower the price I still refused, reiterating that I had no intention of replacing replacing my windows, he finally gave up. That was two weeks ago and to this day I am getting 4 calls a day from DaBella starting at 8am and ending at 8pm. I have blocked the number and filed a complaint with the *** but I still need to delete the calls from my call log. Can you please help me to get these people off my back! Thank You!Business Response
Date: 05/05/2025
Thank you for bringing this matter to our attention. At DaBella, we take customer feedback seriously and strive to maintain the highest standards of professionalism and integrity in all of our interactions. We regret that this individual had a negative experience and appreciate the opportunity to clarify the situation. Our representatives are trained to respect the preferences and boundaries of potential customers. We acknowledge the concerns raised in this complaint and have taken immediate steps to ensure no further contact is made. The customer has been added to our internal Do Not Contact list, and we have removed all outreach from DaBella moving forward.Initial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Business Response
Date: 04/30/2025
Thank you for sharing your feedback. At DaBella, our sales representatives are trained professionals whose goal is to provide customers with the best available products, pricing, and promotional offers to meet their needs. All pricing presented was in accordance with our standard practices and intended to give the customer the best possible value. We apologize for the inconvenience this may have caused. We have placed you on our Do Not Contact list to ensure no further communication moving forward.Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called DaBella for a roofing quote. **** was dispatched to my home.After a long sales pitch it was revealed that we needed a complete tear off and replacement which after discussing the materials and warranty the price was $39,000+ for 26 squares. A 10% savings would be had if we signed that day. We said no. **** called the boss who said how about $25,000. This reduction made me very suspicious. Who takes a $10,000 cut in pricing just to sell a roofing job? We also told **** we were getting other pricing. I had no less the 5 calls and 2 texts over the next 2 days with hard sell tactics.Just today we contracted another roofing company for $12,600 to perform exactly what DaBella priced including materials and warranty.Come to find out that $450 per square is the going price out ********* YOUR MONEY! DO NOT GO WITH DABELLA!Business Response
Date: 04/30/2025
Thank you for sharing your feedback. At DaBella, our sales representatives are trained professionals whose goal is to provide customers with the best available products, pricing, and promotional offers to meet their needs. All pricing presented was in accordance with our standard practices and intended to give the customer the best possible value. We apologize if our follow-up efforts came across as too persistent. To respect your wishes, we have placed you on our Do Not Contact list to ensure no further communication moving forward.
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