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Business Profile

Retail Sportswear

Nike Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Nike Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nike Inc has 86 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Nike Inc

      1 SW Bowerman Dr Beaverton, OR 97005-0979

    • Nike Inc

      3485 SW Knowlton Rd Beaverton, OR 97005-2441

    • Nike Inc

      10600 Quil Ceda Blvd STE 400 Quil Ceda Village, WA 98271-8093

    • Nike Inc

      917 Lighthouse Pl Michigan City, IN 46360-3462

    • Nike

      5 Dundas Cir # J Greensboro, NC 27407-1638

    Customer Complaints Summary

    • 1,375 total complaints in the last 3 years.
    • 384 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nike cant refund my money to my account because I had fraudulent activity on my debit card, so I had to have the debit card closed. Nike is saying the only way to give my cash back is through a Nike gift card. I asked could they send me a check or put it on my new debit card and they said those arent there options. I shouldnt have to spend my money with Nike if that isnt my choice. I just want my money back on my card or a check.

      Business Response

      Date: 05/18/2025

      Hi ******,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your refund. As the refund is unable to be processed back to the original **** card used, Federal Banking Laws dictate that the refund must go a a new Nike Gift Card for the $189.90 instead of a new credit/debit card. Also, as per Nike Policy, we are unable to process refund to checks that are mailed out, therefore a Gift Card is the only option for refunds that are unable to go to the original method of payment used. As we can see your refund has already been processed to you in a separate email, please note that we will be unable to further assist at this time.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:05/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute Nikes handling of a refund totaling $188.93, tied to the following order numbers:Order #C01313984993 Order #C01424502787 Nike has informed me that the refund was issued to my old Suncoast Schools ******************** account, which was closed in November 2024. I want to clearly state that I did not authorize Nike to send the refund to that account. I was under the impression that I would be receiving the refund in the form of a Nike gift card, as previously discussed. If I had been given the option or asked, I would have gladly provided my current and active account information.I no longer bank with **************** ********************, and because the account is closed, ******** has confirmed that any refund attempt would have been automatically rejected and returned to Nike with no formal rejection documentation and no paper trail generated.Despite this explanation, Nike is refusing to issue my refund unless ******** provides a formal refund rejection letter a letter Suncoast will not and cannot produce. This stalemate is not only unreasonable, but it has also left me without the refund I am clearly owed, even after returning the merchandise to ************************* a disabled individual, this ongoing issue has caused unnecessary stress and hardship, both emotionally and financially. I fulfilled my part of the transaction, and I am now being unfairly denied my rightful refund due to internal processing and communication issues beyond my control.I respectfully request that Nike resolve this issue and release my refund by alternative means, as I have exhausted all reasonable steps to cooperate.

      Business Response

      Date: 05/18/2025

      Hi *******,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusions caused with your returns. If you are no longer in possession of this card, or can't gain access to the returned funds, you'll need to provide a letter from the bank stating the refund was rejected. If the account was closed prior to the refund issue date, we will need formal documentation verifying the account closure date. You'll need to fax this verification to us. The fax number is ************. We can then issue a new refund to a new Nike gift card.
      We will need to wait for the refund to be rejected before it is issued to a new Nike gift card.  
      The bank will typically do one of 3 things:
      1. Apply refund to balance owed
      2. Transfer to new account if with same bank
      3. Issue a check to the consumer for the amount
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:05/12/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have not reviewed the response made by the business in reference to complaint ID ********, it is not visible to me and find that there should be resolution in satisfactory to me.

      Sincerely,

      ********* ********

      Business Response

      Date: 05/13/2025

      Hi *********,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your order. As these orders were not placed with Nike, we will be unable to assist. We suggest you contact and work directly with ******** regarding your orders.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:05/10/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 5/10/2025 WAS AT ******** OUTLET MALL IN *******. I MADE A PURCHASE OF THREE PAIR OF SHOES AT THE STORE . I AM A VETERAN AND USED MY VETRAN DISCOUNT . I WANTED A 4TH PAIR OF SHOES WHICH DID NOT HAVE THE SIZE IN STORE SO I WAS TOLD I HAD TO PURCHASE ONLINE. I DID MAKE THE PURCHASE ON LINE BUT MY MILITARY DISCOUNT WAS NOT APPLIED . THE PEOPLE AT THE STORE TOLD ME THAT THE ONLINE PEOPLE HAD TO ASSIST IN PUTTING THE DISCOUNT ON EVEN THOUGH I ALREADY PRESENTED MY MILITARY ID TO THEM . I PURCHASED THE **** NIKE LOW CUT ****** 1 (BLACK N RED ) THE MILITARY DISCOUNT DID NOT APPEAR IN THE TRANSACTION . I CALLED THE ************************** AFTER I GOT HOME AND THEY TOLD ME I NEEDED TO DRIVE BACK TO GULFPORT SO THAT THE STORE COULD ASSIST ME . THE DRIVE FROM MY HOUSE TO THE STORE IS 54 MILES AN HOUR DRIVE. I ASKED TO SPEAK WITH A SUPERVISOR AND RECEIVED NO SATISFACTION. I AN A DISABLED VETERAN THAT PROUDLY SERVED MY COUNTRY AND I FEEL TOTALLY HUMILIATED AND DISRESPECTED BY NIKE . MY PROBLEM IS A NIKE PROBLEM THAT ONE OF THE PARTIES SHOULD HAVE BEEEN ABLE TO ASSIST WITH . I SPEND ALOT OF MONEY WITH NIKE AND IT SEEMS AS IF THE NIKE REPRESENTATIVES OR BOTH POITING THE FINGER AT EACH OTHER AND NIETHER IS OFFERING A REASONABLE SOLUTON. PLEASE CONTACT ME AT ********** REGARDING THIS MATTER

      Business Response

      Date: 05/12/2025

      Hi *******,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and experience caused with your order. Please note that we are unable to modify orders that are placed in a store. However, as a one time courtesy, I have issued a 10% refund for your order. Your original method of payment was refunded a total of $9.53. Please allow 3-5 business days for your bank to process the return of funds.
      Thank you again for contacting Nike and have a great day.
      Sincerely, 
      ******
      Nike

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

      Business Response

      Date: 05/14/2025

      Hi ******,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your experience at one of out Nike Stores. We appreciate you as a member of the Nike community, and your passion for sport. Thank you for taking the time to provide us with your feedback. We'll be providing it to the correct department and leadership teams. 
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since last year August I have been unable to make online purchases. Nike ban account for buying online without notice or explanation. I did not do anything illegal to warrant this ban! Even if i make returns it does not mean I am doing something illegal. I have the right to return items I don't want. Nike must show proof if I did something wrong or illegal to warrant a ban which I did not!

      Business Response

      Date: 05/12/2025

      Hi *****,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your experience. Upon review of your account we are unable to accept further orders from you due to an excessive amount of returns. You are welcome to purchase your Nike gear from other authorized retail locations in order to assure the products will work for you at the time of purchase. Please see our Terms of Sale for further information: ***********************************************.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 pairs of shoes from Nike on 2/14/25. I returned both pairs 2/19/25 the refund was supposedly issued back to Apple Pay. Apple Pay or Green Dot show no refund made to my Apple Pay on 2/25. I always pay with Klarna, for my Nike purchases. Nike, keep telling me to check with my institutions. I checked with ***, Navy Federal and ***** no refund. Klarna, said Nike told them the refund was on 2/27/25. I attached all my banking info and Apple transactions. I'm just confused if I paid with my card 9124 why would it go back to Apple Pay. I also attached Klarna statement showing I bought the shoes with that card. *****, also said the refund could have bounced back to Nike. Nike keeps sending me the receipt that shows **** 0000 so that means it's *****. I no longer have the items, but I have to pay on my card for something I don't have nor do I have the money. Where did my $209.84 end up they have no explanation for me. I was told if I send anything else to Nike they will not address it because the case is closed the money was sent back.

      Business Response

      Date: 05/08/2025

      Hi *****,
      Thank you for contacting Nike through the Better Business Bureau.
      We're sorry to hear about the frustration and confusion caused with your refund. Taking a look at our records, I have verified that your refund requested was processed on 2/25/25. Your original method of payment, which according to our records was an Apple Pay card, was refunded a total of $209.84. If you are unable to view the refund, please provide your bank with reference number ********************** and they will be able to locate and verify the refund for you.
      Thank you again for contacting Nike and have a great day.
      Sincerely,
      ******
      Nike

    Nike Inc is NOT a BBB Accredited Business.

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