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Business Profile

Discount Stores

Big Lots

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Discount Stores.

Complaints

This profile includes complaints for Big Lots's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Big Lots has 751 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Big Lots

      4900 E Dublin Granville Rd Westerville, OH 43081-7651

    • Big Lots

      PO Box 28512 Columbus, OH 43228-0512

    • Big Lots

      2855 Olentangy River Rd Columbus, OH 43202-1510

    • Big Lots

      1760 SOUTH MAIN ST BELLEFONTAINE, OH 43311

    • Big Lots

      1277 N. MEMORIAL DRIVE MEMORIAL PLAZA LANCASTER, OH 43130

    Customer Complaints Summary

    • 462 total complaints in the last 3 years.
    • 107 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a living room suite with big lots on ***** Highway I have the warranty I paid a lot money for and the couch recliner has never been right since they delivered it and now it doesnt want to recline at all it makes a bad popping noise also . I had reached out to somone several times about fixing this and never got help . Now the store is closed . What can I do to have somone come look at my couch .?

    • Initial Complaint

      Date:05/02/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can't get a status on an order placed.

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered on 2/18/25 and the order has still not been sent and the email provided doesn't work

    • Initial Complaint

      Date:04/24/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      How is it you can't help me they keep messaging me so you should be able to at least help me get my money back 

    • Initial Complaint

      Date:04/24/2025

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got approved for a big lots credit card, and made several purchases on the card and the card issued, when making a purchase on items over a certain amount, the items will be on a 6 to 12 month promotion deal on all items purchased over$150 dollars, I purchased an item for over $647,paid it off with no interest because so long as you pay your purchased items off within the time period, you owed no interest, next item purchased was over$300, dollars paid it off early to avoid interest, the business was closing down in 2 weeks, and before it did I purchased an item of $188 dollars a week before the store closed, I also used the card on smaller priced items,so after making these purchases, I had a bill of around $450, when I made these purchases I asked the store manager will I have a certain time to pay for the purchased items before interest is included, I was told no interest if paid within a 6 to 12 months times frame, just like the other items I had bought the same way,and I paid off everything before and never had to pay interest on the items because I paid them off within the time frame, but when I made my 1st payment on the Last purchased items on 02/15/2025,of $****** THAT would have are was the amount that qualified for no interest for 6 to ******************************************************************************************************************************************* on something That I bought 2 months ago, on a big lots credit card that I used before under the terms of no interest, if paid in full within 6 to 12 months, and I even asked the if I paid the $ ****** dollars out of the $441.92 dollars I owe would they stop the interest and the said no you still have to pay interest and this is not what the credit card issued was ever applied to, I feel because they closed down in February of 2025, the are trying to charge as much as they can, and they are reopening the same store this next month May 2025, under new owner ship,

    • Initial Complaint

      Date:04/22/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Never filled my order would like my items

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a king *********** bed and specifically asked if the bed rails were included in the bed. The store manager confirmed everything was in the boxes. The side panels were not in the boxes and unable to locate anywhere. We have an unusable king sized bed and want our money back.

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Big lots failed to adequately inform customers with store credit that they were closing and our store credit would be worthless. I want my money back. They owe me approximately $60

      Business Response

      Date: 03/24/2025

      2229577

      Thank you for sharing this concern with Big Lots. We are sorry to hear that this experience has not met expectations. Our goal is always 100% customer satisfaction, and if we miss the ***** we appreciate any opportunity to investigate and make things right.

      A member of ********************** Team has followed up with ********* ***** and reviewed their concern. We have communicated with Ms. ***** and informed her that, effective January 17, 2025, the use of gift cards was discontinued. Rewards customers were notified via email, and this information was also communicated through in-store signage and our FAQs on **************************. Big Lots considers this matter now closed.

      Big Lots thanks ********* ***** for their feedback and the opportunity to review this concern.
      Thanks,
      **********************

    • Initial Complaint

      Date:03/13/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, this is the response I have received from big lots. I have clearly stated that the manufacturer had closed their doors even before they sold me the couch. I have a broken couch and now that they have closed all of their credit cards my credit score has gone down. I would appreciate at least them paying off the rest of the couch through commenity and or a full refund. Furthermore, let me know what I can do to continue to file this complaint. 

      Business Response

      Date: 03/14/2025

      23063680

      Thank you for sharing this concern with Big Lots. We are sorry to hear that this experience has not met expectations. Our goal is always 100% customer satisfaction, and if we miss the ***** we appreciate any opportunity to investigate and make things right.

      A member of the Big Lots ************* Team has followed up with ****** ********* regarding her concern. Mrs. ********* purchased furniture during the liquidation, and she has reported that the item is not functioning properly. We have informed her that, as Big Lots is going out of business, all sales are final, and we are unable to process claims for damaged items or warranty requests. As we have provided this information, Big Lots now considers this matter closed.

      Big Lots thanks ****** ******** for their feedback and the opportunity to review this concern.

      Thanks,
      Big Lots *************

    • Initial Complaint

      Date:03/08/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I accept the business's response to resolve this complaint.

      Regards,

      ***** ********

      Business Response

      Date: 03/12/2025

      2228229

      Thank you for sharing this concern with Big Lots. We are sorry to hear that this experience has not met expectations. Our goal is always 100% customer satisfaction, and if we miss the ***** we appreciate any opportunity to investigate and make things right.

      A member of Big Lots ************* Team has followed up with ***** ******** and reviewed their concern. After reviewing it appears the order was placed on a fraudulent site. As Big Lots is in liquidation online ordering was discontinued January 1, 2025. Mrs. ***** was advised to contact the bank immediately. Big Lots considers this matter now closed.

      Big Lots thanks ***** ******** for their feedback and the opportunity to review this concern.

      Thanks,
      Big Lots *************     

    Big Lots is NOT a BBB Accredited Business.

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