Complaints

This profile includes complaints for JDBNOW's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  J.D. Byrider

  777 Canton Rd Akron, OH 44312-2606

  
• 

  JDBNOW

  4536 Cleveland Rd Wooster, OH 44691-1106

  
• 

  JDBNOW

  3000 Tuscarawas St W Canton, OH 44708-4138

  
• 

  JDBNOW

  1810 W 4th St Ontario, OH 44906-1706

  
• 

  JDBNOW

  3420 N Ridge E Ashtabula, OH 44004-4312

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  Just because my address isn’t from Ohio, doesn’t mean that I didn’t deal with the akron ohio business. Moving is a thing. I can pull out documents if needed. Picture proof if needed. 
  one of the ladies I dealt with her name was *** ****. 
  
  

  

  Business Response

  Date: 10/29/2024

  This is not a customer of our Ohio franchise location and therefore we do not have access to the account. Please forward to ***************************

  

  Business Response

  Date: 10/29/2024

  *** ******* was the co buyer on the account for the 2009 Toyota Camry VIN : *****************, and was the main point of contact throughout the period of which the contract was active.  The contract took effect 11/23/2019 and the contractual payments were $195.34 bi weekly.  On 2/2/2021 we were notified by *** ******* that she was driving the vehicle when it was involved in an accident.   On 2/8/2021 the vehicle was deemed to be a total loss.  The balance of the loan at the time of loss was $11,242.23, a refund of her service agreement was applied in the amount of $1,613.33, as well as the insurance check in the amount of $5,000, leaving a deficiency balance of $4,628.90.

  *** ******* informed us at that time that she had already purchased another vehicle and that she would not be paying her deductible of $500.  Multiple attempts and offers were made to settle the account between 2/10/2021 and 5/1/2021 which were refused by *** *****.  The current credit reporting reflects the most accurate and up to date information.

  Customer Answer

  Date: 10/29/2024

   I am rejecting this response because:
  I’ve tried contacting the company multiple times in the past years to settle it and was told tough luck by whoever was there. So please don’t say I didn’t try to settle it. 

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  Thats the point I dont want to be in a loaner car, I want to be in the car I'm paying for they didn't accumulate my payment im paying for a loaner that I don't want they only giving it to me to shut me up and keep a payment going I have out of town plans that I have to reschedule and cancel because I'm in a loaner car. I have limited mile I can go over they sell unsafe cars that Im paying a ticket for by the police by the way and I'm over it. ITS  been seven months and I have not yet enjoyed my car and at this point I want a newer vehicle or an refund I just take my business to someone who truly cares about customer not just money hungry...They put me in a loaner car  to say I'm in a loaner no I want my vehicle what I'm paying for also they don't even call me and give me updates on my vehicle or nothing my car has been in the shop now for 2weeks and they don't even know what to do they put faulty parts on your vehicle so the problem only lasts but so long. May payment supposed to be 105 but they have been over charging me 120..I just ask for a extension cause before they give me a loaner car I was caughting rides and *****..The second loaner car almost blow up..and they finally give me a okay loaner but it feels like the tire going to pop off..I understand the support but I paying to be in loaners and that's not okay 
  
  

  

  Business Response

  Date: 10/27/2024

  We have been in contact with Ms. ****** and worked diligently to resolve her issues. Ms. ****** is currently in a loaner car to solve for her transportation issues. We amended her last payment is an attempt to assist financially. The concerns with her car have been difficult to address as the concern is only happening intermittently. These problems create a level of difficulty to diagnose as they do not set any fault codes when they concerns are not currently happening. We will continue to support Ms. ****** in every capacity possible through this diagnosis and repair process.  

  

  Business Response

  Date: 10/29/2024

  Ms. ******,

  We are working diligently to get the repairs to your car completed urgently and accurately. Unfortunately, as we have discussed with you on the phone these intermittent issues are a bear to diagnose. We finally got the car to act up last night and it is currently in the shop with our best teams working to correct these issues. As you know we do not provide loaner cars and we have agreed to provide you transportation during this time.As far as the payment that you claim that we are overcharging you for I would ask that you refer to your Retail Installment Contract that we went over at the time of purchase and provided you a copy of. Your contractual payment is $236.27 bi-weekly. We are unable to refund you or forgive payments on your account. We are also unable to provide you with a different car however, we are committed to providing you with reliable transportation while fulfilling our contractual obligations under your service contract.

  Again, we are terribly sorry for the inconvenience of your car being in the shop and we will continue to provide solutions and communicate those to you with extreme urgency.

  Kindly,

  **** *******

  Customer Answer

  Date: 10/29/2024

   I am rejecting this response because:
  This is  sad.. yall..feel like a loaner car is a privilege. I WANT My car fixed I want to be able to see my mom that's why I bought the car..I would be more happier if yall keep it real like we dont know how to fix your car..I have given yall a trade in and close to 5000 so far and I suppose to chop it up as a lose...everytime something don't go yall way yall threatening me saying bring the loaner car back or throwing in my face yall don't do loaner cars I wouldn't be in yall loaner cars if yall sold decent used cars so I just want my car what I'm paying for..Please don't have ****** call me unless it's about my car or payments at this point I dont see how she still have a job she's very rude and loud I don't want to deal with her..Thanks have a pleasant day don't want to burn to many bridges!!
  
  

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  

  Business Response

  Date: 10/08/2024

  This is not a customer of our franchise group and therefore we do not have access to their account. Please send to **************************** 

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: he did call me we chatted he ensured me my car was worth more than what i stated which i don't believe i cannot even refinance the car because it's not worth what my loan is. 
  I did have to hang up early i did try to call him back 2x no call backs from him. 

  

  Business Response

  Date: 10/08/2024

  I called and left a message to discuss these concerns with our guest. First, the sales price is posted in the sales lobby on the "sales lot posting report". Also, we review the sales price of the vehicle during the sales process prior to the guest going into finance to sign retail installment contracts. We typically only allow a borrower to enter the loan closing out of respect to the buyer(s) privacy and sensitivity to their personal financial information. When requested by a buyer and acknowledgement has been made that the buyer is ok with that data being discussed in front of another individual, we have always made the exception for them to enter the loan closing with our guest. We are aware of the recent service issues and our team has been in contact with the buyer to assist in getting these repairs completed. In the event the clutches within the transmission are bad this would be covered under their extended service agreement.

  

  Business Response

  Date: 10/15/2024

  At the time of the return call it happened to be after business hours. If you don't mind, please return call before 6:00 pm and we can finish our discussion

• Initial Complaint

  Date:10/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  

  Business Response

  Date: 10/02/2024

  To whom it may concern:
  Mr ****** purchased the 2014 Jeep Cherokee on 8/25/2023. During the period from the purchase date until today we have had the car in our service department on 5 different occasions for maintenance.  The financial responsibility of those visits are as follows : The customer paid $84.98, JDBNOW covered $168.00 in good will and $5,140.26 was covered under the customer's service contract.  In June, during the time that we had the customers vehicle for an extended period of time, he was also provided transportation by the dealership. Mr. Cooper's vehicle was dropped off most recently on 9/24/2024 and the repairs needed are covered under the service agreement.  Our service team has been in constant contact with Mr. ****** throughout the process of diagnosis and repair, and pending verification of the repair, is set to pick up his vehicle on 10/3/2024.

  I have called and left a message for Mr. ****** to answer any questions he may have.

  *******
  **** *******
  ************

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  

  Business Response

  Date: 10/01/2024

  We have the car in our shop today and there was a faulty part that was just installed. We are going to cover the cost of the tow, the repair as well as the deductible for all the troubles. We sincerely apologize for the inconvenience and hope that any assistance is helpful!

   

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  
  
  *** only told my wife there was radiator damage ac damage plus the fan the frame damage was never meantioned

  

  Business Response

  Date: 09/27/2024

  To whom it may concern:

  Mr ****** purchased the 2010 Mazda on May 13, 2022. During the period from the purchase date until today we have had the car in our service department on 6 different occasions for maintenance. The financial responsibility of those visits are as follows: The customer paid $110.00 and JDBNOW covered $982.74 in good will. On September 23, 2024 Ms ****** called and stated that her husband was brake checked for following to closely on the roadways and rear ended the car in front of him. Upon inspection of the car there is frame damage as well as other cosmetic and body damage and the repair of the car exceeds the value hence the insurance company deemed the car a total loss. This decision has nothing to due with anyone being "cheap" as claimed and is rather the safest option for the customer. There is a deductible for the claim of $500 and the customers were aware of that when they signed up for the insurance, or at least signed the documents acknowledging that they were aware.

  I have called and left a message at the number provided to assist with any questions that they may have about the claim.

   

  Kindly,

  **** *******
  
  ************

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Should any other issues arise I would expect byrider to take care of these as well.ife's mom had to rent us a car that we owe her over $500 for that we have to repay. We were without a car for a month to get it back and it sounds like a tank rumbling down the road. I'm not at all satisfied with the outcome of this repair. I'm finding it hard to believe that this engine is in good condition from the way it sounds. It's embarrassing to drive past people with how loud this engine is. Thay all stare as you pass them. I just need this fixed and not in another month. I waited too long to get my car back sounding the way it does.

  

  Business Response

  Date: 09/06/2024

  Regarding complaint number ******** for Mr. **** *********, we have thoroughly investigated the matter with the cooperation of the franchise-owned Byrider. Mr. ********* is upset with mechanical issues.

  Mr. ********* purchased a 2016 Jeep Patriot on February 4, 2023 from the Byrider location on Canton Road in Akron, Ohio. The vehicle is covered by a 48-month, unlimited vehicle service contract.

  Upon receipt of this complaint, Byrider promptly contacted Mr. ********** and arranged a service appointment for Monday, September 9th. Once the vehicle has been diagnosed, Byrider will collaborate with Mr. ********** to ensure the necessary repairs are completed.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience and value Mr. ********* as a customer. We look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:08/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because

    not sure why they are bringing up that i signed any agreement for autocheck when that is clearly not accurate and shows the dishonesty with this company that they use a system that isnt accurate as opposed to one that is & then try to hold people accountable for signing it as if thats doing anything. Its being dishonest. 
  i also attempted to have my car looked at/fixed to which they were never cooperative & only gave me one option which was to bring the car & leave it there, leaving you car less for days & that was not an option for you as well as having the capability to find rides when you do not live close since they werent willing to provide rentals. My car only finally got looked at when you discovered there was a recall & took it to **** to which they diagnosed it & then JDB wanted to work with you & let you have it fixed at a location that was convenient. But of course they found a reason to say it wasnt covered & forced me into taking another loan for repairs instead of covering the costs for something that was clearly an issue prior to me owning it. & now they are offering to diagnose the car again and only if i bring It to the far location & again arent agreeing to actually make anything right. Just offering unrealistic options to make it look like theyre trying.

  
  

  

  Business Response

  Date: 08/19/2024

  We have reviewed all facets of this complaint and made attempts to resolve them with the customer previously. As stated upon the commencement of the sale in accordance with the AutoCheck there were NO ACCIDENTS REPORTED and we have a signed copy of that AutoCheck from the customer. As part of our vehicle acquisition process we pull an AutoCheck report prior to reconditioning all vehicles to ensure that there are no branded title issues in the past. We do not, and never stated that we pulled CarFax, we do not use CarFax, we use AutoCheck. After the customer brought these concerns to our attention on August 12th we agreed to schedule her an appointment immediately to inspect the vehicle and an appointment was made to do so. We were never afforded an opportunity to look at the car per the request and the car was subsequently dropped off at another franchise location location as a voluntary surrender. We will status the account as a voluntary Repossession and send letters out in accordance with the original retail installment contract. In the event the customer would like to go through with the inspection of the car and continue with the retail installment contract, we will gladly assist where we can.

   

  Kindly,

  ***********************

  

  Business Response

  Date: 08/27/2024

  Attached is AutoCheck that ******************** signed at the time of the vehicle's purchase. Additionally, she also signed the Vehicle History Reports Acknowledgement and Agreement, which releases Byrider from any accountability for information provided in third-party automotive history reports. As stated in the previous response, we do not utilize CarFax and therefore, were unaware of the accident. Furthermore, the incident did not result in a total loss, which would have impacted the title branding. We have consistently supported and will continue to assist ******************** in any way necessary.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was purchased through them and it was a lemon the engine was bad and the transmission was bad and the account is trying to be charged for a new one after they had an affiliate store try to fix it and messed it up worse didnt have no fluids in it didnt put back parts on the car and it messed up less than 3 days after them giving it back

  

  Business Response

  Date: 05/14/2024

  This is not a guest of our franchise location and therefore we do not have access to their account

  

  Business Response

  Date: 05/14/2024

  We are unable to locate this customer by the name or phone number that was provided. Please provide the location's address where the vehicle was purchased and the name, phone number, and account number that is associated with the account. Thank you.