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Business Profile

Fitness Center

Crunch Fitness

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Crunch Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Crunch Fitness has 70 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Crunch Fitness

      22 W 19th Street, 3rd Floor New York, NY 10011-4204

    • Crunch

      60 Serramonte Ctr Daly City, CA 94015-2345

    • Crunch Fitness

      215 W 23rd St New York, NY 10011-2302

    • Crunch Fitness

      222 E 34th St New York, NY 10016-4842

    • Crunch Fitness

      17050 Collins Avenue North Miami Beach, FL 33160-3642

    Customer Complaints Summary

    • 1,006 total complaints in the last 3 years.
    • 421 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *****



       

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First issue Crunch fitness ************************* ******* is giving me a problem with down grading my membership. Crunch Fitness is not letting me have ***** periods I haven't came in the often with them, they won't let me carry over the time I haven't came to carry over. Pure greed on their end. Second thing is they're telling me I can't downgrade my membership unless I pay $20 which is already hard because I'm disabled and have PTSD which makes it harder for me to work they knew this. I asked to let them let me keep coming in until I can resolve the billing issues with ****** which I said I would pay They asked me to not come in until I can pay which seems like they're taking advantage of the money part but they won't let me carry over my time that I haven't came in, it's like well we can't do that. I hopeful that we can't figure this out. Because if not that's pure corporate greed. So hopefully we can figure this out. Like extend the ***** period because it's not my fault it's ****** fault for not letting me pay. I am looking for a resolution with this.

      Business Response

      Date: 05/19/2025

      Good Afternoon,

      Management Response:

      Similar to other subscription models, the time doesn't carry over.  If the account is in good standing, access is granted.  If behind on invoices, access is restricted until full payment is made.  For this specific reason, we prefer ACH billing on file for a seamless process regarding monthly payments.

      Thank you,

    • Initial Complaint

      Date:05/10/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ****** at Crunch *************************** emails. This has been going on for more than one year. I want him to refrain from contcting me. I am not interested in Crunch gym.

      Business Response

      Date: 05/12/2025

      Hello,

      Thanks for your concern. You have been opted out of all email communication, and this has been communicated to the individual to ensure no more emails are issued in anyway.

      Crunch Member Services

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a founding member since 2021 at ********************* ************ My contract states as a founding member my rate will not go up. I was paying *****. Then you imposed some 2 dollar ************** which raised it to *****. Today the price went up again for no reason to ***** NO ONE will fix this. You have no customer service that cares and I am getting tired of fighting my local gym who says they cant fix this. I want this fix or I am going to start lashing out across the internet about crunch. Seems to be the only thing you understand. Really aggravating that you dont have customer service and dont care about loyal members. I will just join another gym and dispute all charges based on breach of contract!!I want this fixed permanently and I want a refund for the extra charges above *****. Unacceptable!!

      Business Response

      Date: 05/19/2025

      Good Afternoon,

      Management Response:

      Area Supervisor) contacted the member and explained the change in pricing.  We waived his next month for the lack of communication and inconvenience.

      Thank you,

    • Initial Complaint

      Date:05/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I am not satisfied with Crunch Fitnesss response and would like to provide an update.


      After filing my original complaint, I spoke with the manager, who has continued to avoid accountability and misrepresent the situation. She falsely claimed I never canceled my membership, despite the fact that:

      -She acknowledged during our conversation that I have not been back to their gym since December 12,

      -I started a new membership elsewhere that includes access to Crunch locations, making it illogical to maintain two memberships, and

      -My bank records confirm that I attempted to cancel the original membership as far back as December, shortly after visiting the gym in person in November to do so.

      Despite all of this, she still attempted to charge me for another billing cycle even though I had clearly canceled months earlier.
      I consider this a fraudulent and dishonest response to a valid complaint. I am requesting that Crunch:

      Acknowledge my original cancellation,
      Stop any future billing, and
      Refund all charges made after November 2024.

      Thank you for your continued assistance in resolving this matter.
      Sincerely,

      **** ******

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** ******




       
      nor timely in-person cancellations. Crunch failed to meet these legal obligations and continued charging me without ********** requesting confirmation that my membership is fully canceled, all future billing is stopped, and that I am refunded for the months I was wrongly charged. If this is not resolved, I am prepared to escalate with the NY Attorney General, FTC, and local authorities.

      Business Response

      Date: 05/09/2025

      Hello,

      Thank you for reaching out with the concerns. Our records show club management has been in touch regarding the concerns presented. While law dictates that cancellations are processed within 10 days of receipt of request, agreement terms, conditions, and policies are still in effect. We have no record of an attempt to request cancellation. Additionally, per agreement terms and conditions, cancellations need to be requested in writing via online contact us submission, email to us, or any other written submission. We have always had an online option to request cancellation, and are in compliance with all laws. Verbal requests or phone calls to cancel are not accepted or honored per member agreement terms and conditions. Billing is not based on usage, and charges are not prorated or refunded on the basis of non-use like all live service subscriptions. We unfortunately will not be proceeding with a refund without written proof of a request submitted to us prior to any billing cycles in question. The membership has since been cancelled to avoid any further charges.

      Crunch Member Services

      Business Response

      Date: 05/23/2025

      Hello,

      We apologize for your continued frustrations. We reviewed your account, notes, available documentations, and we regret to inform you that we stand by our final decision and there is nothing more we can offer.

      Crunch Member Services

    Crunch Fitness is NOT a BBB Accredited Business.

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