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Business Profile

Facility Maintenance

ABM Industries, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Facility Maintenance.

Complaints

This profile includes complaints for ABM Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ABM Industries, Inc. has 187 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • ABM Industries, Inc.

      1 Liberty Plz Fl 7 New York, NY 10006-1417

    • ABM Industries, Inc.

      40 Saw Mill River Rd Hawthorne, NY 10532-1535

    • ABM Parking Services

      40 N. Main St. Ste. 1540 Dayton, OH 45423

    • ABM Parking Services

      1301 Market Street Philadelphia, PA 19107

    • ABM Industries, Inc.

      1001 Market Ave N Canton, OH 44702

    Customer Complaints Summary

    • 69 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in their S ************************* lot as I was guide there by sheriffs when I was arriving for jury duty. They had a sign posted saying pay here with a QR code or a meter station to pay. I did not have a qr reader on my phone nor do I know how to work it so I tired to use the meter pay station only to find it was out of order and told me to go to another pay station that was the only pay station on the lot tried calling both their local number from their website as well as the customer service number listed and could not get through to any one called the court they said its fine they will validate my parking when court was over. Came out and my car had been towed. They put a barnacle violation thing on it according to the tow guy at 2:30 I came out at 3:10 and my truck was gone. They didnt even give me time to even try to pay it. Called the tow guy at cotteman towing who gave me a phone number that he said was to *** and its not even connected to them its some cell number register to whom I believe is his girl friend or something. I tried to talk to her to explain the situation she was very rude and didnt say she was the owner of the lot or that she worked for *** she didnt even give her name she basically said oh well. Upon further investigation I see she is the number located on the barnacle thing. I left a message with ****** at the number ABM website for that third street location but Im starting to feel like I was scammed and both companies are working together to do predatory towing. If you look up the tow company they were investigated for that already back in 2023 and even a news story was issued about them. The tow guy himself was very rude and tried not to give me my vehicle. I had to call the police as he was very threatening and even folllowed us out of the lot with one of the drivers trying to instigate a fight. Their company also has an F rating with the BBB the same complaints. Some shady business is happening with these people

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved, due to my error in assuming I had not been timely notified and realized I had been notified, and I have paid the late fee. 

      Sincerely,

      ****** *****



       

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ABM COMPLAINT Issued a $68.00 ticket for allegedly parking illegally on the 12/21/24 at 7:47 pm. This parking lot has been used in the past, for the Deyor arts and entertaining facility. If this parking lot was not a parking destination for the Deyor (concert) then measures should have been taken to acknowledge that fact. If the lot was being used as parking for the concert, then a reminder could have been stuck to my driver's side window about a parking fee. I would have sought out the attendant and paid the fee. However, there were no barriers to keep people from parking. An attendant was not present during our arrival. If fact after the concert we did see any signs of an attendant. However, he or she must have been in the area, a ticket was issued about 20 minutes after we arrived. The lot was full of vehicles. In my opinion this is a form of entrapment. There were no cones or gates to stop people from parking. Once people parked and left for the concert it was too late. Tickets were issued. If cones or barriers were in place, we would have found other means to park.

    • Initial Complaint

      Date:01/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 3rd, 2025, around 7:40PM, I entered the parking garage of ********************** (Lucky Strike Bowling) and was immediately approached by the parking guards. Per the guards: Its $100 to park during the hours of 1PM to 9PM. If you wish to leave then let us know. I told them I wish to ****** my little brother / his girlfriend into the building and then move my car and they confirmed. However, upon exiting, the parking worker told me its still $100 to leave in spite of the aforementioned agreement in a blatantly disrespectful tone - to which I called 911.

    • Initial Complaint

      Date:12/10/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID ********.

      Sincerely,

      ***** *****
      there, this was clearly not a safe place to park and should not have been advertised as such. For that reason, I am requesting $500 from you to account for the cost of the repair, plastic for the window, and the additional parking charges I had to incur elsewhere.

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/15/24 9:15 am parked in the garage for a doctors appointment and even asked the attendant for help locating the building. She led me through a door to the office without informing me of needing to pay a fee to park in the garage. Payment for parking signs are only located on the outside of the building facing the building. You can not see them while driving into the parking garage and can only see them while exiting out the main entrance. There were no signs inside the parking garage indicating they needed payment. After coming back at 9am to leave my car was gone and an attendant could be seen taking pictures of other cars and calling the tow immediate after the owner of the car left. I then had to **** to the towing company and waited an hour to get my car back with a $157 fee for 30 minutes of parking during a doctors appointment.

    ABM Industries, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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