Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Party Supplies

Party City Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Party Supplies.

Complaints

This profile includes complaints for Party City Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Party City Corporation has 160 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Party City Corporation

      100 Tice Blvd Woodcliff Lake, NJ 07677-8404

    • Party City

      7929 Abercorn Extension Savannah, GA 31406

    • Party City Corporation

      8503 Kingston Pike Knoxville, TN 37919

    • Party City Corporation

      2901 Tazewell Pike Su a Knoxville, TN 37918

    • Party City Corporation

      11334 Parkside Drive Knoxville, TN 37934

    Customer Complaints Summary

    • 115 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      *** ***

      Business Response

      Date: 01/30/2025

      after investigating the issue, the customer will be refunded $10.00 back to the original form of payment. See attachement. Thank you

    • Initial Complaint

      Date:12/26/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,


      **** ******

      Business Response

      Date: 01/03/2025

      After looking into the issue, a refund will be processed for the customer. Also note that we are closing all stores due to bankruptcy. Thank you

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      As the refund is for the school, checks must be made out to JTHS Class of 2025.

      Regards,

      ****** **********ue to the poor quality control on Party City. Even worse, those that did not win, in order to make it right, were refunded money because of the mistake that Party City made. Now, money that would be funding our Class of 2025 is short $1000.I have called customer service multiple times since December 7th, 2024. I have two case numbers (******** and ********) and have also made it very clear that this is not a ********, NJ store issue, rather an issue that comes from well above them. The Rockaway store was pleasant, helpful, and kind. The manager who called me was fantastic, but this is not a store problem. I know that a store receives a delivery and puts it in the correct place on the shelf. The amount of time it would take for a store to check all raffle ticket rolls would be too much. The manager did say she was giving the information to her DM on Friday, December 13th, but I have not heard back from them on Friday, December 19th.

      Business Response

      Date: 12/31/2024

      A refund will be processed immediately. Thank you.

    • Initial Complaint

      Date:11/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my entire order due to it being damaged, i did this A MONTH AGO. Emailed, chatted, and finally called for an update. They gave me zero information and told me i would be followed up with via email, STILL NOTHING!!! I need my full refund back! Chat ref with all return shipping here: ********

      Business Response

      Date: 11/07/2024

      After investigating the issue, we found the following: The customer did not receive one of the items, and the other items were found in the system marked as returned. A full refund was issued on 11/6/24. It may take a couple of days to post to her account. Apologies for the delay. Thank you.

    Party City Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.