Womens Clothing
The Buckle, Inc.Headquarters
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Complaints
This profile includes complaints for The Buckle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 36 total complaints in the last 3 years.
- 11 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/12/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: It does not provide a valid solution. What’s the point in having a “system to protect the consumer” when you are unable to purchase?
Sincerely,
***** ******Business Response
Date: 05/13/2025
The guest's order cannot be completed due to a system decline. Our third-party risk assessor has canceled the order which is in place for the security of our guests. If the guest is unable to place an order online, we recommend visiting a Buckle store location to complete their purchase.Initial Complaint
Date:01/22/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I still do not understand how the items would have been lost during shipping unless the package was damaged as they were all in the same bag.
Sincerely,
****** *****nt they did not care to steal my money and it was their word against mine. However after looking up reviews on their company I realize this same issue has happened to other people. So either the company itself seems to be scamming people or the workers are trying to get free clothing. Either way I don't care at this point but I want my money back. I know all 5 items were in that bag and I refuse to let them get away with this. There are so many complaints about this company I think something needs to be done. Its time for a full blown investigation to come about with this company as their are entirely too many complaints and customer service is lower than a 0.Business Response
Date: 01/24/2025
Buckle was able to confirm that the items BKE Brushed Knit Top **** *********** and BKE Raw Edge Henley **** *********** were not physically within
the return package for *** *********. Buckle’s inventory has been accounted for
as well as supporting documentation. Due to the guest reporting that the items
were shipped within that shipment, Buckle will be filing a claim with the
carrier to verify if the items were lost during transit. As a courtesy, a full
refund was processed for the reported items onto the guest’s original form of
payment.Initial Complaint
Date:12/10/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: I believe this is unfair judgment considering I did not receive what I ordered.
Sincerely,
****** ********fit, and they used according to the CSR.Business Response
Date: 12/13/2024
RMA ********* was received with three items in the package. Two pairs of jeans were refunded as they matched the RMA for the BKE Jake Straight Stretch jeans with SKUs ********** and **********. The third pair of jeans listed on the RMA was an Outpost Makers Original Straight Stretch Jean with SKU **********. The guest noted, “These jeans are slim straights and didn’t come with any hang tags, etc.". The item that was received Outpost Makers Slim Straight Stretch Jean, SKU 1********** Buckle investigated the situation and item sent within the RMA to determine if this was the result of the incorrect item received, and it was found that the fulfillment location did not have that item physically on hand during the time of fulfillment. It was located that the guest had purchased this item on 12/12/2022 with their Buckle Card. Since the item was outside of Buckle’s return policy, it was shipped back to the guest.Business Response
Date: 01/02/2025
Buckle has no new information to provide - we provided known information in our first response. Our records show that the correct denim was shipped to the guest. The order fulfillment process will not ship product without tags attached.Initial Complaint
Date:11/24/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: this is my receipt showing a charge of 188.85 from the buckle and a statement from the bank showing the amount paid as well
Sincerely,
******** **********Business Response
Date: 11/26/2024
Buckle charged the guest’s selected payment method $120.45 for order ********* once it was fulfilled. The original total was $186.85, but the Boys - Buckle Black 109 Boot Stretch Jean size 16 was cancelled from the order. We have confirmed with our payment processor that the amount charged was indeed $120.45, which settled on 10-18. We recommend the guest contact their financial institution (Klarna) to review their payments that they are making for that specific purchase.Business Response
Date: 12/13/2024
Buckle acknowledges that the original pending authorization was $186.85,
however, Buckle collected from the bank $120.45. We are unable to refund
for the cancelled item because the bank did not pay Buckle for that item.
Due to the bank settling for the amount of $120.45, we suggest disputing the
charge with your financial institution. We’re confident that the
financial institution will discover their error and correct it accordingly.Initial Complaint
Date:10/20/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went into the buckle store located in the ********* **** to pay my bill. I asked the sales clerk to look up my account because I had no card. She looked up my account gave me my balance and I paid it off that was July 16th. Well on July 17th ********* **** decided to add an interest charge and then, 30 days later, began reporting to the credit agencies as I was in the middle of being qualified for a home loan that would not happen until the summer of 2025. I called the bank which echoed what I knew they did and on a recorded line. The bank had the nerve to offer to take 15 dollars off the balance of 125. dollars, I declined as I owed them nothing. I got off the phone immediately and called the Minnesota Attorney General's office and have initiated a lawsuit and have started disputing this on my credit bureau and with the State Department of Commerce
This has caused me to be stuck in a very bad place personally and has affected me mentally and emotionally. This is not the first time this has happened they have done this to me on at least 3 different occasions with the Buckle and ********** ******* ***** as they are the bank for them as well FYI I have a zero balance on my ********** ******* card as of the end of September HUMM did they do it again with that account as well. I have all of my documents and receipts because I paid in cash and was at the store a half hour after they opened at 11 am. I can't help but ask myself if they have done this to me with both accounts and on several times how many others are there? this has cost me more than you or them will ever know in my personal life and livelihood. Emotional paid and hardship, they have to be stopped. They cost me my house with reporting for three months on a zero balance that they added to. I have written a letter of notification to them as the Attorney General's Office instructed me to do and it will be in the mail tomorrow.Business Response
Date: 10/21/2024
Buckle does not own the account *** ***** is referencing and should not be listed as a participant. The contact in this concern should be ******** **** as the complaint is due to how ******** **** charges interest and fees. Buckle has no control over their business practices.
Thank you.
Initial Complaint
Date:09/29/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: your expressed warranty from defects made by your employee are binding as they acting as your agent during the transaction. Since you have no formal warranty as a company policy, that employees stated warranty should stand. Please accept the defective product for exchange.
Sincerely,
****** *******Business Response
Date: 10/11/2024
*** ******* purchase was made 861 days ago which is exceeds Buckle's return policy as listed on the back of the receipt. Thank you for bringing the product into the store for review, but a return is not available at this time.
Business Response
Date: 10/15/2024
There is no specified warranty period on Buckle products - return information is printed on the back of all Buckle receipts.
The Buckle, Inc. is NOT a BBB Accredited Business.
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