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Business Profile

Moving Companies

Berger Moving & Storage

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Berger Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Berger Moving & Storage has 15 locations, listed below.

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    Customer Complaints Summary

    • 17 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you so much!

      Business Response

      Date: 02/14/2025

      We apologize for any frustration this situation caused and truly appreciate the opportunity to make things right. Customer satisfaction and accountability are our top priorities. Were glad we could resolve the issue regarding your missing rug and ensure you were taken care of. Thank you for your patience and for working with uswe value your trust and your business. If you ever need moving services again, were always here to help!

    • Initial Complaint

      Date:09/27/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $250 isn't an adequate settlement for the trouble we had with the ******** crew.  This is my fourth out-of-state move, so i'm not new to this process.  Arriving and leaving 2-3 hours late was an inconvenience, however, sending an inexperienced and careless crew to my house is not what I paid for.  


      Business Response

      Date: 10/04/2023

      Hello **************,

      We appreciate you bringing your concerns to our attention. We take customer feedback seriously and sincerely apologize for any inconvenience you experienced during your move.

      We understand that your move was not as smooth as you anticipated and want to assure you that we are committed to resolving these issues promptly. We have thoroughly reviewed your case based on the provided information and want to express our regret for the delay, miscommunication and breakage that occurred during the packing process.

      We acknowledge your request for a refund on the kitchen packing materials and, as a gesture of goodwill, will be issuing a check in the amount of $250.

      Once again, we want to express our sincere apologies for the inconveniences you faced during your move. We value your business and your satisfaction is of the utmost importance to us. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

      Business Response

      Date: 10/12/2023

      Hello **************,

      Your satisfaction is important to us and we regret the service provided did not meet your standards. We understand the importance of a professional and punctual moving experience, and it is disheartening to learn that we fell short of your expectations.

      We take these matters seriously and have investigated this issue. Your driver was assigned to handle two small orders on the same day, one of which was yours. Unfortunately the driver chose to load yours second which resulted in a later than expected arrival time.

      To demonstrate our commitment, we would like to offer you additional compensation of $500.

      Once again, we apologize and appreciate your understanding as we strive to enhance our services.

      Customer Answer

      Date: 10/16/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Berger Moving & Storage is BBB Accredited.

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