Restaurants
Dunkin'Headquarters
Complaints
This profile includes complaints for Dunkin''s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 422 total complaints in the last 3 years.
- 150 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******** ****g of the order. I then placed an online claim for the situation asking for a refund. I recieved a prompt response from someone named ****. They informed me that the only way to process the refund is in store and not through the app. Due to me living hours away this was out of the question. He then asked if I would accept a gift card to which I replied yes. It has now been 3 weeks since the order was placed and 2 weeks since I accepted the giftcard. I have sent 4 follow up emails including a follow up claim. I have heard nothing. At this point, Dunkin Donuts has robbed me.
Business Response
Date: 05/08/2025
The ************** Loyalty Support team contacted this guest on 5/8/25 and was able to address their concerns.Initial Complaint
Date:04/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] IT IS LIKE A FORM LETTER, DUNKIN' DOES NOT TAKE CONSTRUCTIVE CRITICISM
THEY SHOULD GIVE ME POINTS, IT COSTS THEM NOTHING
*** ********
************
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,***
Business Response
Date: 05/06/2025
The ************** Guest Support team contacted this guest on 5/625 and was able to address their concerns.Business Response
Date: 05/06/2025
The ************** Guest Support team contacted this guest on 5/625 and was able to address their concerns.Business Response
Date: 05/06/2025
The ************** Guest Support team contacted this guest on 5/625 and was able to address their concerns.Business Response
Date: 05/06/2025
The ************** Guest Support team contacted this guest on 5/625 and was able to address their concerns.Business Response
Date: 05/06/2025
The ************** Guest Support team contacted this guest on 5/625 and was able to address their concerns.Business Response
Date: 05/08/2025
The ************** Guest Support team updated the guest's case and provided the feedback to the appropriate teams on 5/8/25.Initial Complaint
Date:04/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that their refund of the $10.33 does satisfy my issues in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**** ********saction. The other employee continued with the other customer. The employee that received my order did not inform me that the transaction was finished nor provided the receipt. I requested the receipt. This was not the experience that I have had at other area Dunkin Donuts. It was dysfunctional. I was unable to understand them. I felt I had to repeatedly say, "So if I understood you correctly...What I think you I heard you say....This is what I would like..." I spent most of the transaction correcting rather than a simple transaction. For example, I felt it should have gone as here is my order, pay, and enjoy my breakfast. It should have been that simple. It wasn't. I would like my meal refunded. I paid $10.33. Receipt Information: Date 04/19/2025 Transaction: A000041317450527906658 Location: Dunkin Donuts in the ****************************************** Employee: BMG ****** **** another employee Terminal ID: 4143 Thank you for your review. **** ********Business Response
Date: 04/29/2025
The ************** Guest Support team emailed this guest on 4/29/25 requesting additional information to address their concerns.Initial Complaint
Date:04/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Dunkin staff at ********************************************************* needs to be completely fired and people with basic manners and politeness need to be hired. There are dozens and dozens of 1 star reviews of this location indicating I am not alone in the manner. Not only have I've been treated rudely, my own significant other has been treated rudely and her friends have been as well when they went there. How come when I go into ********* I receive nothing but kindness, and a total opposite at Dunkin? Corporate should investigate this because clearly they are not hiring people that reflect Dunkin's values.Business Response
Date: 04/25/2025
The ************** Loyalty Support team contacted this guest on 4/25/25 and was able to address their concerns.Initial Complaint
Date:04/17/2025
Type:Status:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.] No one called me. or emailed me. This is blatant lie.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Customer Answer
Date: 04/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as ************************************************ is continually Lying. They have never reached out by email or phone. And I am happy to do a screen share to showcase this. Sounds like I'm dealing with an illegal corporation. They are lying to you and to me. This is ridiculous.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,****
Business Response
Date: 04/24/2025
The ************** Guest Support team contacted this guest on 4/24/25 and was able to address their concerns.Business Response
Date: 04/29/2025
The ************** Guest Support team emailed this guest on 4/29/25 requesting additional information to address their concerns.Initial Complaint
Date:04/14/2025
Type:Status:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
The woman who contacted me ***** is the same person my coworker had trouble with. I work for a gas company. The Dunkin' Donuts happens to be across the parking lot from us. I just found out my coworker had trouble with her card and ***** didn't do anything for her and neither did the toll free number. I do not wish to talk to this person by the name of *****. Furthermore I called the toll free number and got nowhere. They argued and argued and argued with me when I in fact and do have $12.39 left on my card. And a perfect world they were just mail me a new card with that value but they argue with me that it's not on there. And it is because that was my balance and I did not touch it. Better Business Bureau can you get in touch with someone else with Dunkin' donuts please and have them contact me. Thank you
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 04/17/2025
The ************** Loyalty Support team emailed this guest on 4/17/25 requesting to speak about their concerns.Business Response
Date: 04/24/2025
The ************** Loyalty Support team emailed this guest on 4/17/25 requesting to speak about their concerns.Customer Answer
Date: 04/30/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Several of my coworkers have Better Business Bureau complaints against Dunkin' Donuts because we work next door. It's always the same response they email and they want a response and then you respond and they don't respond back with the solution. This is been going on for years and it's something for the Attorney General to look at. Nobody contacted me on April 17th 2025. I did receive an email telling me somebody would be calling me shortly and nobody contacted me. It's the same old story. Again please help me get my $13 credited back to my gift card. Thank you
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Initial Complaint
Date:04/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered and this place did not have any of the items I ordered. I was told I have to get my refund from the app since I ordered through the dunkin app. I contacted through the app and was provided with a case number then told they would give my info to the store. I never got an answer or refund and now I'm being ignored.Business Response
Date: 04/15/2025
The ************** Loyalty Support team reached out to this guest by email on 4/15/25 resolving their issue.Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as ********************************************* Loyalty Support team,
ng the time to contact Dunkin'.We apologize for any confusion. As stated in our Terms and Conditions, points will expire after six months of inactivity or six months with no qualifying purchase on the account. To view our Terms and Conditions, please visit ************************** or the Dunkin Mobile App.Thank you again for contacting us and have a great day. Subject: Case #******** - Dunkin' [ ref:!00Df404mQE5.!500Uu0H3vKw:ref ]
Thank you for your prompt response.
I am writing to express my concern about the sudden disappearance of 2920 points. This situation has left me feeling upset.
I had a disappointing experience at a Dunkin Donuts store on October 27, 2024. I also called on February 28, 2025, but my case remains unresolved. Unfortunately, I felt discouraged by the unfriendly customer service, as they hung up on me before I could finish my sentence, which was very unpleasant.
The experience at Dunkin' was very unfriendly and unhelpful when it came to scanning. To explain further, the cashier didnt scan the ** code on the Dunkin app, so I didnt receive points for my purchase. I contacted customer service to request an extension on my points, and the representative agreed to feedback.
If the customer service representative had clearly communicated that I could not extend my points, I would have purchased food to preserve my points.
I was very upset about paying a total of $300 repeatedly and losing points due to the rudeness of the store staff and the carelessness of the customer service representative.
I sent you the picture. My account shows that the points were registered on October 29th, but on January 8th, I lost ***** points and 144 points.
I would like to request a refund of ***** points.
Because,I purchased it within 6 months (picture attached).
Therefore,I want 2920 points back.
I am confident that you can resolve them.
I expect an adjustment to be made as soon as possible.
(Photo proof of picture)
Im expecting the courtesy of a prompt reply.
Thank you for your time.
Sincerely,
KyunBusiness Response
Date: 04/15/2025
The ************** Loyalty Support team spoke with this guest on 2/28/25 and was able to address their concerns.Business Response
Date: 04/24/2025
The ************** Loyalty Support team updated the guest's case and provided the feedback to the appropriate teams on 4/24/25.Customer Answer
Date: 05/05/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I wanted to follow up regarding the 2920 reward compensation, which I have yet to receive. I believe that filing a formal complaint could help improve service and communication at Dunkin, as this is not the first time Ive encountered this issue. Due to the unresolved nature of this problem, I am considering choosing ********* or ********* instead.
I am disappointed and would greatly appreciate a quick resolution by returning the 2920 reward so that I can continue enjoying Dunkin.
I look forward to a swift reply.
Thank you for your attention to this matter.
Sincerely,
KyunInitial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On the morning of April 10, 2025 I went to this Dunkin around 6:35am and I ordered a brown sugar iced coffee with cream and sugar. I received my drink and pulled off. While I was driving to work I took 1 sip of the drink and it tasted like a nut flavor which I am allergic to. I called the Dunkin and said hi I just left there I ordered a brown sugar iced coffee and the employee who picked up said you have the wrong Dunkin I then called the other Dunkin that is on the same street and they said they were not the Dunkin I was at. I called the first Dunkin back and asked if they were the Dunkin next to *********** and the employee said yes. I said so this is the dunkin I just left, I ordered a brown sugar iced coffee but this drink had hazelnut which I am allergic to. The employee replied what does it say on the ticket I said there is no ticket on the cup. She said do you have the receipt I said not physically I used tap to pay. She said since there isnt a ticket or receipt there is nothing she can do. I said I have the receipt on my phone. She said this one time she can remake me the drink if I come back, I said its not about remaking the drink its about it being made with something im allergic to. She asked me what the lady at the window looked like and just asked me a few more questions about what I ordered and was rude and combative saying theres nothing she can do about it. She then said all the drinks are non allergens and that Ill be fine and wont have an allergic reaction. When I went back to the store when I got off work to show them the cup did not have a ticket and was hazelnut the lady kept being very combative and telling me its a non allergen, which how are people supposed to know that if they are just given the wrong drink. The employees said Im not the first ****** this happened to and wont be the last and theres nothing they can do. They offered to remake the drink again but I did not want another drink I want them to understand.Business Response
Date: 04/15/2025
The ************** Guest Support team emailed this guest on 4/15/25 requesting additional information to address their concerns.Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good Morning, I'm a First Responder for the city of ******** and around 0809 hrs. I went to Dunkin Donuts at ********************************************* I ordered and paid for my food with the manager (Caucasian woman)who was on the register. She was very rude, by the way; no salutations, eye contact, nothing! Two older Caucasian men ordered after me, who she was very welcoming to; salutations through the roof. They got there coffee and food then left. All the while, I'm still waiting and then she realized my order wasn't even in the oven, with no apologies, she made my food and practically threw it at me. The phone number they have on file, no one answers.Business Response
Date: 04/17/2025
The ************** Guest Support team reached out to this guest by email on 4/17/25 resolving their issue.
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