Reviews
This profile includes reviews for WellNow Urgent Care's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
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Review fromMichelle M
Date: 05/21/2025
WellNow has the worst billing department. When you pay your co-pay you need to make sure you know what you are signing because I unknowingly gave them permission to bill my Flex spending card for any additional payments. They did send a text saying that a payment would be processed but because I thought they were spam I deleted them. I received a statement in the mail that reflected a discount and I was planning to mail them a check for the amount on the bill but they went ahead and charged my flex spending account for the total amount before I had a chance to pay the bill. I called the billing department looking to first stop the payment but it had already been charged. I request a refund for the discounted amount and they said that the discount was only for a certain amount of time and that was what was reflected in their system from 4/1 - 4/30. The statement that I received was dated 4/24/25 and no where on the statement did it say that I only had to 4/30/25 to pay to get the discount. I hadn't even received the statement until after the promotion had ended. I asked to speak to a supervisor and they said no one was available and that they would send it to their "escalations" team and that someone would contact me in the next day or two and it has been over two weeks. I have called them three times and still have not received a response or gotten the issue settled. Because the statement does not reflect what my flex spending account was charged, if I don't get this settled soon, I am going to have to pay my flex spending account back. I will not be using their services again because this is very unprofessional and from the other review I have read I am not the only one that has had a hard time with their billing department. I am going to continue to call them until I get this resolved but wanted to leave a review so other would be aware of how their billing department works. If I could have left a no star rating, I would have preferred to do that.
WellNow Urgent Care
Date: 05/22/2025
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromJolean E
Date: 05/09/2025
The well now in *************** is outstanding all of the girls are pleasure to be seen by and very very nice and relatable I never like going to well now but the nurse is definitely make it betterWellNow Urgent Care
Date: 05/13/2025
Thank you for your review on behalf of WellNow Urgent Care!Review fromAustin J
Date: 05/07/2025
trash absolute trash sending "bills" to collection a year and half later after having to go there twice for a cold. the first visit and second visit were actually fine i paid in full for the first visit with no insurance no problem. after still not being better after a few days i was instructed by them to come back which i did. the second visit i wasn't suppose to be charge since i was there only a a few days before hand which wow i thought was great and honestly was pretty happy about how they handled this situation i wasnt a pain or even asked for it for free they did it and offered it since i was just there. they said i was good to go no charge. now a year and a half later now that i have been charged for a second visit the only way i knew about this bill was because i was sent to collection i never got a bill for the second visit or even an attempt at calling me about it nothing they just sent me to collection for a free visit their words not mine. now when i call them they have no records they can give me can give me, they cant give me bill for it they cant defend themselves for why they would send me to collection and not try to contact me about an outstanding bill. this is why everyone hates the medical industry you guys are a bunch of scammers and shouldn't be used.WellNow Urgent Care
Date: 05/08/2025
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromPiper A
Date: 04/22/2025
Do not go to the WellNow in ********, **. They don't even have a doctor on site. You'll see a Physician's Assistant posing as a doctor. I spent $150 with insurance just for them to take my temperature and prescribe a drug that would have aggravated a pre-existing condition (that he never asked about) if hadn't researched it.WellNow Urgent Care
Date: 04/23/2025
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromLjiljana S
Date: 04/12/2025
Absolutely unacceptable treatment by this urgent care clinic.I arrived in severe physical pain seeking urgent care. Instead of receiving compassion or professionalism, I was met with total disregard. The provider (who introduced herself as ******* *******) refused to listen to my concerns, denied me appropriate treatment, and abruptly ended the visit with no explanation.When I calmly requested a refund for services not provided, the front desk staff escalated the situation by using vulgar and profane language and threatening to call the police unless I left immediately. I was stunned and deeply shaken by how I was treatednot as a patient, but as someone unwelcome and dismissed in a moment of serious pain.I have been a patient at this clinic in the past and had positive experiences, but this incident revealed a shocking level of negligence, cruelty, and complete lack of compassion or professionalism, which could be dangerous for other vulnerable patients in pain.If my refund is not issued promptly, I will be contacting my legal counsel and filing a formal complaint with the appropriate medical and regulatory authorities, including professional licensing boards. I will be holding the provider and the clinic fully accountable for this abusive and inhumane ************ one should ever be treated this wayespecially not by those entrusted with our health and safety. Any healthcare facility that allows this type of conduct must be held accountable and reported to the highest medical boards and oversight agencies. I will also be documenting this experience on public platforms for others to consider before visiting a facility where I personally experienced what I found to be deeply cruel and dehumanizing treatment by medical professionals.Patients deserve care, not threats, disrespect, and verbal abuse. This facility should be held accountable.WellNow Urgent Care
Date: 04/18/2025
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromJanice P
Date: 04/09/2025
as far as care, ok. Just very long wait. But as far as payment...ya better be sure what ya have to pay. Ours was way less than what was told. But because their system was down....yea right...we had to pay more. Now trying to get our money back, the difference, just getting the run around. It's been 46 days. They took our money that day and we have to wait this long to get back. NOT right. So better beware on that part of it. Like I said we will not be back. Will go to ER first. Plus most of the billing people I've talked to were not even in the **. And most could hardly understand them. Beware is all I'm saying.WellNow Urgent Care
Date: 04/18/2025
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromAlexis H
Date: 04/02/2025
******* was by far the absolute worst person Ive ever encountered in a medical setting. My daughter was upset and in pain(4y.o) and immediately tried to do stuff with her instead of letting me calm her. I asked for a temporal thermometer and she said no we dont have one with the biggest attitude. My daughter was kicking and ******* apparently has never dealt with children before. She didnt get kicked or hit and he yelled at my kid to not kick her. I stepped up and said thats enough. I want a new nurse. Your bedside manner *****. She argues some more and says actually it doesnt but Ill get you a new nurse and I said thats enough with you and as shes shutting the door she responds with thats enough with you! Like I wouldnt hear it. She got an earful from me after that. An ethics review needs to be had with her.WellNow Urgent Care
Date: 04/17/2025
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromDonna S
Date: 03/30/2025
I received a bill for services received. It was the only bill. It was a past due notice saying I was being turned over to collections. I paid the bill by check. The same amount was also charged to my credit card. I was double billed and double paid. Their billing **** agreed when I called. Said a check refund was in the mail Called 3 times & was told the same thing. No check came. I had to dispute through my credit card and they researched it. Credit card withdrew the payment because Wellnow was paid twice and admitted it. They did not want to give me my money back. They would not issue the refund check they said they would, 3 times! I will not go back to Wellnow. Their billing **** is not trustworthy.WellNow Urgent Care
Date: 04/17/2025
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromLindsey K
Date: 03/28/2025
Terrible customer service. Called dozens upon dozens of times to get a bill recoded. Going through insurance they charge $230 and out of pocket was $75. I have spend hours on the phone with my insurance and wellnow in a three way call. My insurance provided everything required. Yet Im still getting past due bills in the mail, when they owe me a refund. **************** tells me the same thing everytime, that a supervisor will call me and I never receive a call. They tell me they will escalate my issue and months later nothing has changed. AWFUL! Oh and they will hang up on you.WellNow Urgent Care
Date: 04/17/2025
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review fromShawn B
Date: 03/19/2025
Received a paper check with my address and my sister's name. We live in different states. Billing department would not verify legitimacy of it. It was clearly a foreign call center. Seems to me if they do owe 1 of us 70 dollars then they are doing their best to not actually pay. It's only 70 dollars , but this company is not reputable in my opinion.WellNow Urgent Care
Date: 03/20/2025
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
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