Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Walgreens Drug Stores

  6019 N. Mesa St. El Paso, TX 79912

• 

  Walgreens Drug Stores

  3100 N. Mesa St. El Paso, TX 79902

• 

  Walgreens

  1490 E Main St Harrisville, WV 26362-7700

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  Walgreens Drug Stores

  3355 N. Yarbrough Dr. El Paso, TX 79925

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Communication was made over telephone and the agent assured me that my personal data would be removed from their computer systems so I can obtain my prescriptions elsewhere going forward.
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 05/14/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  1. Date resolved: 5/14/2025
  2. Who resolved: District Manager, *********** *.
  3. How resolved: The District Manager spoke with the customer, addressed their concerns and apologized for the inconvenience.
  4. Customer satisfaction: The District Manager ensured the customer we will respect their request.
  5.Compensation given: None
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  
  Thank you,
  
  
  **** *.
  Executive Response Specialist
  *************************************************************
  Fax:************

  

  Business Response

  Date: 05/19/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  1. Date resolved: 5/19/2025
  2. Who resolved: District Manager, *********** *.
  3. How resolved: The District Manager spoke with the customer, addressed their concerns and ensured customer that their requests will be met.
  4. Customer satisfaction: Yes
  ************** given: None
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  
  Thank you,
  
  
  **** *.
  Executive Response Specialist
  *************************************************************
  Fax:************

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23320128
  
  I am rejecting this response because:

  The only response received was a generic cut and paste email. I did not receive any communication directly from the store, who likely still has my phone number on record (see below.)

  Additionally, while my prescriptions were transferred successfully to my new pharmacy, I have not had any confirmation that my personally identifiable information has been permanently deleted from your company's servers.

  I expect a call from the location in question, and after that, confirmation that my personal data has been wiped from your servers.

  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a photo order on **************************. The website stated that the order would be ready at 8:03 today I went to Walgreens at 9:06 today when I got there I pressed the button. A woman was standing a few feet away arranging balloons. She called out someone to come and give me service. I ordered two photo books. The ***** man asked me my name and started searching for my order. While he was looking I told him that it was a same day order and he said it was probably still in the computer. He says got it and walks to the woman arranging the balloons and said she said its a photo book. She says from where she is. Oh ***** is not here you cant get it. Only ***** can do it and she is not here. I said why would the website say I would get my order today if I couldnt get it. Im assuming you are the manager and you can hear how this sounds. Yes. She then walks over asks for my name and checks the system. While saying I dont know why she gave ***** the day off today. She then says your order is on hold. I say well how would I know my order was on hold. You wouldnt know. I love the convenience of same day orders but from now on Im going to CVS. She seemed so unaffected and this was a got for Mothers Day. I am tremendously disappointed

  

  Business Response

  Date: 05/12/2025

  Unfortunately, we did not receive enough information from your email to respond appropriately. In order to assist you please provide the following information:

  -Address of the store location

  -Order number 

  
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6th 2025 a prescription for six pills was sent to a Walgreens on **********************************************. I received the text from the provider confirming it had been submitted. My appointment with the providers at 9:15. At 9:25 the water was submitted to the Walgreens pharmacy. The individual at the the counter initially informed me about the three prescriptions a very common drug will scheduled for the following two days. This makes absolutely no sense. I contacted the provider and the insurance company we both stated the medications are clear to go. He was defiant racist voice and stated they are not going to be clear until tomorrow. I then called another pharmacy they inform me that they didn't fact have the drugs in stock and he didn't understand why they wouldn't fill them. I called the pharmacy in question spoke with a woman who stated we will be able to fill them by two. I went in at 2:00 the same gentleman stated that they couldn't find the first prescription and that they were working on the other prescription. This totally contradicts the whole conversation. At 1:30 you said he wasn't going to be able to fill it cuz they were going to lunch. Lunch is at two I am having surgery he then said that they can't get it ready until after thee. I have ambulatory issues. Making it hard to move around and travel. You done abruptly end of the conversation raising his voice and walking away. I work in the pharmaceutical field I know a little bit about pharmacies.

  

  Business Response

  Date: 05/11/2025

  Dear ******* Latino,
  
  Thank you for contacting Walgreens ****************************** I apologize for any inconvenience that this may have caused. Unfortunately, we did not receive enough information to respond appropriately. In order to assist you please provide the following information:

  
  Phone Number: 

  Email Address: 

  
  We would be happy to follow up. Thank you for your continued business.
  
  Sincerely,
  
  **** *.
  Executive Response Specialist
  ***************************************************************
  Fax: ************

• Initial Complaint

  Date:05/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23288987
  
  I am rejecting this response because:I have submitted several complaints to Walgreens regarding the pharmacy in **********, NJ *****, but unfortunately, nothing has changed. In 2023, there was an incident where an employee chose to ignore me while I was waiting at the window to drop off my prescription, which resulted in me getting it back without any assistance. Since then, I have been filling my prescription at a different pharmacy, as the service at that Walgreens remains disappointing. The employees continue to display rudeness and unprofessional behavior on occasion. The district manager, **** ******, was very helpful, but the local store manager was uncooperative. It's unclear whether the corporate managers at Walgreens have the authority to make personnel decisions for that specific location, as it could be operated by a franchisee independent of Walgreens policies. I kindly request that you keep the attached documents confidential. This will allow me to file future complaints with Walgreens managers in hopes of receiving support from a cooperative district manager like Mr. ******* Thank you.
  
  Sincerely,
  
  ****** *******d get the Cash Rewards, and she replied, "I don't know." Walgreens will not provide the Cash Rewards, and they continue to allow employees at that store to yell at me. My account number is an old cell phone number I used many years ago when I started the Walgreens Cash Rewards account, ************. I filed a Walgreens Contact Us form through the ************************ website and communicated with customer service, to no avail. I explained to Walgreens **************** about the issue regarding the Walgreens Cash Rewards but they distracted away from that issue. Therefore, I decided to file this complaint with the BBB. I have a tendency to wear a Navy cap with the name and image of the Navy vessel my late brother served with, USS CONYNGHAM DDG-17 GUIDED MISSLE DESTROYER as an electrician.

  

  Business Response

  Date: 05/13/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  
  
  1. Date resolved: 5.12.25
  2. Who resolved: ****** *. District Manager
  3. How resolved: District Manager emailed the customer, offered an apology for this experience and the distress it may have caused. The District Manager assured the customer that all of his concerns would be addressed store leadership and additional coaching would be provided to the team. $33 Walgreens Cash was also added to the customers ************************ Account. To further address the concerns and behavior of staff a separate case was sent to a special team that handles these types of concerns for review.
  4. Customer satisfaction: Yes
  5. Compensation given: $33 Walgreens Cash
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  Dr. ******** *.
  Executive Response Specialist
  *****************************
  ***********************
  Fax: ************

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a **** emergency that needs to be taken care of now!! Walgreens at *************************************************************************** #**** has been filling my medications for the last 5 years. I took my medication there last Wednesday 4/30 to be filled like I do every month. I asked pharmacist while I was on the phone w/ her if she had enough to fill because if not, I would go somewhere else. She checked her stock while I was on the phone and told me she did and would get it ready for me so my son can pick it up. Less than 2 hours later, my son picked it up but when he brought it home, it only had 15 in the bottle out of 90 doses I was supposed to get. I called asking what happened. They told me they filled someone else's prescription w/ it. Pharmacist then told me to call back on Thursday it would be in. I called back Thursday but no medication. He then told me to call back on Friday. Same thing no medication. Then he told me I had to wait until Monday, yesterday but it would be filled. I called yesterday, still no medication. I have been out since Sunday and have started withdrawal. Now he's telling me he doesn't know when he can fill it!!!!! I cannot go without my medication. I will end up using dope because the withdraw will be so bad I will not be able to handle it. Please, please please help me!! This is Walgreens screwup and there has to be a way to get this fixed!! The pharmacist admitted to me today, staff has been using what medication that's been coming in to fill other orders instead of finishing filling mine and that's why their out. How can this be? I need my medication filled today!! I don't know what they have to do but it needs to be filled today!!! If I OD and die, my son will sui everyone involved in this!! How can a pharmacy s**** up this much? How?

  

  Business Response

  Date: 05/11/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  1. Date resolved: 5/7/2025
  2. Who resolved: District Manager, ****** *.
  3. How resolved: The District Manager spoke with the customer and addressed their concerns. The customer was also provided the ********************** managers name and information to be assisted personally.
  4. Customer satisfaction: Customer appreciated the outreach and discussion.
  5.Compensation given: None
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  
  Thank you,
  
  
  **** *.
  Executive Response Specialist
  *************************************************************
  Fax:************

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/5/2025 Pharmacy-Drive Thru WALGREENS #**** ****************************************************************** ************** I placed a in-store order for pick up online, the app asked if Id like to add my pharmacy prescription items. Added pharmacy prescriptions and paid. Received a text that all items were ready for pick up. I arrive, the pharmacy glass says, closed for lunch (fine). I go to the curb side for my in-store items, call in, its brought out. I return to the pharmacy drive thru later, its now open. Tell the attendant my info, she ask for payment. Explained that Ive paid, she continues to tell me, NOT ON MY END I show my receipt, text for pickup and the card transaction clearance. This individual was rude, irritated, and dismissive. Its not the customer fault that ********************** has a system issue thats not communicating. This was a simple over-ride internally, and a customers PRESCRIPTION should not be held HOSTAGE (one med was for a severe deficiency)

  

  Business Response

  Date: 05/09/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  Summarize the resolution addressing these questions:
  1. Date resolved:5/9/25
  2. Who resolved:District Manager **** *.
  3. How resolved:District Manager **** *. called the customer to apologize for the inconvenience and assured the customer that the appropriate steps will be taken by management to prevent any further disruptions to service.
  4. Customer satisfaction: Yes
  5. Compensation given: None
  
  If you have any questions, please do not hesitate to contact me.
  
  
  
  Thank you,
  
  
  
  ****** *.
  Executive Response Specialist
  ******************
  ***********************
  Fax: ************
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23266434
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 04/30/2025

  This consumer uses Walgreens store#***** at **********************************  The phone number for this location is ************.

  

  Business Response

  Date: 05/08/2025

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case  to our Leadership Team for handling. The following information was provided as the resolution details.
  
  1. Date resolved:5/7/2025
  2. Who resolved:District Manager Lamonika
  3. How resolved: The district manager Lamonika spoke to the patient and explained to her that the information she is looking for is in the *** website and the corresponding responsibility of the pharmacist to ensure that we are following the law. The district manager also explained to her that her prescription will be ready on the 29th of every month and if she has any issues she is more than welcome to reach out.
  4. Customer satisfaction: She understood but was still was not happy with the outcome.
  5. Compensation given: No compensation at this time
  
  If you have any questions please do not hesitate to contact me.
  
  
  Thank you,
  
  
  ******* *.
  Executive Response Specialist
  *****************************************
  Fax: ************