Complaints

This profile includes complaints for Equity Lifestyle Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Equity Lifestyle Properties, Inc. has 80 locations, listed below.

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• 

  Equity Lifestyle Properties, Inc.

  2 N Riverside Plz Ste 800 Chicago, IL 60606-2682

  
• 

  Fairview Manor Mobile Home Estates

  3115 N Fairview Ave Unit 3 Tucson, AZ 85705-3737

• 

  Lake Haven Resort Community

  1415 Main St Dunedin, FL 34698-6253

• 

  Bay Landing RV Campground

  2305 W US Highway 380 Bridgeport, TX 76426-4661

• 

  Equity Life Styles

  2346 Druid Rd E Clearwater, FL 33764-4102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23212014

  I am rejecting this response because:

  this is quite literally a copy and paste response, exactly the same as last time, that has done nothing to fix my account or prevent problems booking. Is TT even reading these messages?

  Regards,

  R *****

  motorhome which there is no hope of me fitting in but there is nothing I can do to resolve.The ability to book suitable sites is therefore impossible as staff do nothing, generally, to help fix the problem which is on the ** end.I would remind the organisation that failing to provide the contracted service owing to defects in software caused by a premature move to an assigned site system which is clearly a vast failure, is likely to be a breach of contact.There are many other issues with assigned sites, such as parks reserving entire sections for retail, some parks apparently not having any availability even beyond any members contracts etc, but that is a discussion for another day.Please can this matter be rectified in the long term? If the system lacks the ability to manage site length perhaps it may be wise to abandon assigned sites until such a time as the foundation ground work is complete.Many thanks,

  

  Business Response

  Date: 04/28/2025

  Thank you for contacting us regarding booking stays with Thousand Trails. It is our understanding that the web team at Thousand Trails has recently deployed a solution that should allow for a smoother and more accurate booking process. As always, we welcome and encourage open lines of communication, and in the future, please feel free to reach out to our call center team at ************** or our campground teams directly to ensure your booking is for the most accommodating site type possible for your rig size. Thank you again for contacting us. 

  Customer Answer

  Date: 04/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23212014

  I am rejecting this response because:

  The matter remains unresolved - the business has clearly not even looked at my account nor taken any steps to resolve the issue.

  I would suggest the business initially correct my account as they have done before, and subsequently ensure a long term fix is applied. Obstructing the booking of campsites or cancelling a reservation on arrival (as has happened to others with the same issue) is likely to be a breach of contract or at worst fraud.

  Regards,

  R *****

  Customer Answer

  Date: 05/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23212014

  I am rejecting this response because:

   

  youre just repeatedly sending a copy/paste response which has absolutely nothing to do with my issue. Is it really that hard to read and respond to a complaint?

  Regards,

  R *****

  

  Business Response

  Date: 05/12/2025

  We are confident that the concern youve expressed with the online booking process has been resolved. We encourage you to make another attempt to book a stay on ************************** or reach out to our member services team for assistance. We hope you will enjoy your stay.

  Customer Answer

  Date: 05/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23212014

  I am rejecting this response because:

  My account issue was resolved because I modified the problematic booking. Its likely to recur as soon as I book oceana or ******* canyon again.

   

  I would also add that I have evidenced unavailability of campsites years into the future, far outside of the booking window of any membership.

   

  In terms of trails collection - there are no available sites at ********* or ************* on any date checked over a year into the future  and I have screenshots to this effect. Given the longest date a member can book is 90 days + 21 for an adventure member, its clear TT are selling sites that do not exist.

  In terms of own sites, TT campgrounds appear to have been reserving a significant number of sites for retail. ********************* for example had no sites available in Gold at any point over a year. Once I raised this on social media, this was corrected.

  Most campgrounds since assigned sites are not busy owing to the quirks of assigned sites that nobody asked for. Making bookings is essentially impossible now. There is no ability to extend, piece together reservations or move sites (even where they are defective) which is likely to amount to a breach of contract. How do TT plan to compensate members for this?

  Regards,

  R *****

  Customer Answer

  Date: 05/14/2025

  **** *****

  ********************************

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  October Strangenline portal through my own research to pay the fees. I replied to the message again on 4/28/25 with a screenshot of my payment receipt, again asking for cancellation. On 5/4/25 an additional monthly membership fee was drawn from my account. On 5/5/25 the collections office responded, but not to my most recent email with the receipt attachment, saying that I could pay online if I wanted but still needed to call. No additional information or links. On 5/6/25 I replied that my account is current, and I want my membership cancelled at one year as promised. No one has responded. This practice of promising to cancel the membership when my account is current, and then finding confusing and suspicious ways to keep the membership active after payments are made, feels predatory. I have documentation of the email thread and my payments. I expect my membership to be ended before the renewal date.

  

  Business Response

  Date: 05/13/2025

  Thank you for contacting us regarding your Thousand Trails membership. It is our understanding that as of Tuesday, May 6th, your membership has been cancelled with no remaining fees owed. Thank you again for contacting us.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *****e I tried to rectify with them (via phone calls and email) it is either rejected (email) or the phone says due to high call volume they refer you to their website and hang up. I have never used this pass and am unable to now due to the region (we purchase to use in the winter months while traveling to the south region). We are unable to utilize this pass anywhere else due to our business being seasonally, and we cannot go while we are working, so it makes the pass completely unusable. There was the offer of 100% satisfaction guaranteed or full refund, but they don't respond or support emails are rejected. So I have no other option. Thank you for your time. My membership number is *********

  

  Business Response

  Date: 05/12/2025

  Dear Ms. ****** thank you for contacting us regarding Thousand Trails. It is our understanding that your membership has been cancelled with no remaining fees owed. Our member services team has processed a full refund of your membership as well. Please allow 1-14 days for this refund to appear on your credit card statement. Thank you again for contacting us.

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thousand Trails terminated my membership after another one of their members pulled a gun on me. In their termination letter, they listed rules violations. I myself did not violate the rules. The criminal did. I was only the victim.The termination happened six months after the incident. I have called and emailed multiple times since being terminated and no one at the company will talk to **** have attached their letter and my emailed response. My next step is for my lawyer, through Flagler county's victim advocacy program, to make a formal request for arbitration.

  

  Business Response

  Date: 05/06/2025

  Dear Ms. ***** thank you for contacting us regarding your Thousand Trails membership. It is our understanding that your membership was reinstated as of Thursday, May 1st. You may continue to use your membership to book stays at this time. Thank you again for contacting us.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23240073
  
  I am rejecting this response because: I should have acess to all encore resorts as I was told when I called in to question what I would have acess to. I was also told I'd be able to upgrade to the thousand trails plus, but now I'm being told I can't do that unless I purchase a while different membership. 
  
  Sincerely,
  
  ******** ***s very much informed I would have full access to this community of camp grounds and RV resorts. I expect them to uphold there side.

  

  Business Response

  Date: 05/05/2025

  Dear Ms. **** thank you for contacting us regarding your Thousand Trails membership. It is our understanding that the membership you purchased includes all Thousand Trails campgrounds across all five zones. However, your membership does not include the Trails Collection add-on program which includes an additional group of campgrounds and RV resorts. For the full list of which campgrounds are included in your membership, please refer to your membership contract or the My Campgrounds page in your membership portal online. If you would like to add the Trails Collection onto your membership to gain access to these locations,you can purchase it at ********************************************************************. Thank you again for contacting us.
  

  

  Business Response

  Date: 05/13/2025

  Thank you again for contacting us. It is our understanding that the membership you purchased includes all Thousand Trails campgrounds across all five zones and that the agent you spoke with confirmed this over the phone with you. However, your membership does not include the Trails Collection add-on program which includes an additional group of campgrounds and Encore RV resorts. For the full list of which campgrounds are included in your membership, please refer to your membership contract or the My Campgrounds page in your membership portal online. If you would like to add the Trails Collection onto your membership to gain access to these locations for stays up to 14 consecutive nights long and a booking window of 60 days, you can purchase it at ********************************************************************. Unfortunately, the Trails Collection Plus, which offers longer stays and a longer booking window, is only available to Thousand Trails Adventure members.

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23240073
  
  I am rejecting this response because:
  When I called originally about the membership I was informed I would have acess to all thousand trails and encore parks with no limitations on stays or duration. 
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23235367
  

  Thank you for your response. I respectfully disagree with how my situation has been represented and am disappointed that Sunshine Key and Equity Lifestyle Properties have chosen to avoid meaningful dialogue in favor of vague and retroactive accusations.
  
  I have been a guest at ************ since ******************************************************************** a timely and cooperative manner. Any time I was informed of a prohibited item or a rule-related concern, I complied immediately. To now be accused of numerous resort rule violations over the years without documentation or prior warning feels like an attempt to justify a ban that stemmed from two recent incidents both of which were resolved responsibly and without ongoing problems.
  
  The claim that a child was seen operating a golf cart without supervision is factually incorrect. My family was not even present in the campground on the weekend this allegedly occurred, making it impossible that the child in question was connected to us. Its troubling that such a serious accusation would be made without proper verification.
  
  Ive already acknowledged that I used inappropriate language during a moment of frustration, which occurred while emergency medical services were assisting my mother-in-law after a fall in the campgrounds bathroom. The second incident involved my brother docking his boat in the ****** after an unexpected equipment failure made it unsafe to anchor outside. We paid for the ****** stay in full, and police on the scene agreed with the necessity of the action.
  
  Despite my efforts to resolve this civilly including multiple attempts to speak with on-site management and written outreach to Equity Lifestyle Properties I received no follow-up. When I peacefully parked outside the resort to request a meeting with the manager, I was met with threats of police involvement by two assistant managers.
  
  This response only reinforces my belief that my family was unfairly targeted and treated differently than other guests. After nearly two decades of loyalty, I expected fairness, communication, and professionalism none of which were demonstrated in how this situation was handled.
  
  Sincerely,
  
  ****** ******

  hased the required fuse and resolved the issue. Despite this, security called the police. He explained the situation, and officers agreed he had no choice but to remain safely docked. We later paid for both nights of ****** use.Despite resolving both issues respectfully and responsibly, we were banned without further discussion. Other guests in similar situations have not received the same treatment, which leads us to feel that our family was unfairly targeted.We are asking for Encore to review this matter at the corporate level, reconsider the ban, and ensure fair treatment for all guests, regardless of background.

  

  Business Response

  Date: 04/29/2025

  Dear Mr. ******* thank you for contacting us regarding *************** Resort & ******* It is our understanding that in addition to the aggressive language directed towards resort staff and docking a boat at the ****** without registering with the resort,numerous resort rule violations have been documented in recent years. These violations include use of a prohibited item on your site that you were asked to remove several times by resort staff, exceeding the maximum number of vehicles permitted for each site and parking vehicles on other sites not under your reservation without permission, welcoming guests to your site without registration, and allowing a child to operate a golf cart without ************** is also our understanding that any violation of resort rules is reviewed by the resort management team and addressed accordingly, which in this case has culminated in your current standing with the resort. Thank you again for contacting us.

  

  Business Response

  Date: 05/07/2025

  Thank you again for contacting us. It is our understanding that your current status with the resort is a result of numerous resort rule violations during the ******* of *********, and 2024. Any violation of resort rules is reviewed by the resort management team and addressed accordingly. It is also our understanding that as a seasonal guest, each member of your party is asked to acknowledge resort rules and regulations upon checking in.

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23235367
  
  Thank you for your response. However, I must again respectfully dispute the resorts continued claim that my ban is due to numerous resort rule violations over the ******* of 2022, 2023, and 2024.

  At no point during my time at ************ was I ever informed that I was accumulating repeated violations that would lead to permanent removal. When minor *****s were brought to my attention, they were immediately resolved, and I complied fully with staff requests.
  

  Regarding the incident with the alleged golf cart violation it is factually false. My family and I were not even present at the campground during the weekend this supposedly occurred. Making such a claim without verifying who was involved is not only careless, its deeply unfair.
  

  Yes, seasonal guests acknowledge resort rules, and we have always respected them. I take personal responsibility for the isolated moment of frustration I expressed in 2024, which occurred during a medical emergency involving my mother-in-law in the campgrounds bathroom. I also responsibly resolved the marina ***** involving my brother, who docked temporarily due to an equipment failure and we paid for the full stay.
  

  Instead of offering any real path to resolution or communication, I was met with threats of police involvement simply for waiting outside the campground to speak with management who remained unavailable despite multiple attempts.
  

  Again, I have been a loyal guest since 2006. I expected transparency, professionalism, and an opportunity to resolve this matter respectfully. Unfortunately, I have received none of that only vague accusations and avoidance.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23226307
  
  I am rejecting this response because: 

  I understand there may have been no evidence. However the last 2 weekends have been great. I do appreciate you looking into this. Your inquiry into this matter has been very helpful. 

  
  

  
  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 04/25/2025

  Thank you for contacting us regarding ****************. The team at *************************** is dedicated to delivering positive camping experiences to all guests and upholding park rules and regulations is a priority. It is our understanding that any instance of campers disturbing the peace are explored with the appropriate teams. While you filed several complaints against a fellow camper at ***********, campground management and law enforcement found no evidence to support these complaints.Thank you again for contacting us.
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23097833
  
  I am rejecting this response because:

  
  1. No one frome ELS management has been to my home to inspect leveling issues, so please provide evidence on how you have come to this conclusion.

  
  2. You have neglected to address the other issues i listed due to these trees. 
  

  ELS requires homeowners to maintain their homes, but make it impossible to do so with issues like this
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 04/02/2025

  Dear Ms. ******** thank you for contacting us regarding Island Vista Estates. It is our understanding that upon review by the community management team, your home site is intact and does not need to be releveled due to the tree near your lanai. Thank you again for contacting us. 

  

  Business Response

  Date: 04/18/2025

  Thank you again for contacting us.
  The community management team conducted a visual inspection of the exterior of your home and surrounding area as part of our evaluation on March 24th. If you would like to schedule a time for a more in-depth inspection with a member of our management team, please call or visit the management office.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23097833
  
  I am rejecting this response because:

  Attached is the response from management. This issue is always put on the homeowner, who RENTS the lot from ELS. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** was stolen, Company notified in September 2024. Have spoken 5 times to representatives about getting a new thousand trails membership card. Keep getting promises a new one is on the way but here we are 6 months later and still nothing

  

  Business Response

  Date: 03/26/2025

  Dear Mr. ********* thank you for contacting us regarding your Thousand Trails membership card. It is our understanding that our membership services team has ordered a new membership card for you, which you can expect to arrive in 8 to 12 weeks, and a temporary digital card that you can expect to receive within 48 hours. However, you do not need to have your membership card on hand to book or check into stays as long as you have a valid driver's license, and you may continue camping as normal while you wait for the card to arrive. Thank you again for contacting us.