Complaints

This profile includes complaints for Newell Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Newell Brands, Inc.

  6655 Peachtree Dunwoody Rd Atlanta, GA 30328-1606

  
• 

  Graco Children's Products

  4110 Premier Dr High Point, NC 27265-8343

• 

  Ignite USA, LLC

  180 N La Salle St STE 700 Chicago, IL 60601-2503

• 

  Newell Rubbermaid Liquid Manufacturing Technology Center

  831 Volunteer Pkwy Manchester, TN 37355-6459

• 

  Newell Brands, Inc.

  400 - 586 Argus Rd Oakville, ON L6J 3J3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Dear Better Business Bureau the company has promised me another back warmer heat pad for I am waiting I have not received it today. Perhaps we should check on it? Thank you
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 05/09/2025

  Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer experienced an issue with their heat pad. We can confirm that we have connected with the consumer and come to a resolution. The consumer has also been educated on how to get warranty assistance from ******* customer service should it be needed in the future. At this time, we would consider the matter resolved in full. If the consumer might have any other questions or concerns, we encourage them to reach back out to us via the open internal case.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* model fm2100 uses green barbed jar accessory connector that breaks easily. 3 replacements needed in 6 months (see photo).Foodsaver refuses to send me another replacement hose at this point after sending 2 already.Per AI ****** search: The most common issue reported with FoodSaver accessory port hoses is that the "green" end that connects to the FoodSaver body breaks or cracks easily due to the constant flexing. Some users also experience difficulty finding the correct hose attachment on the website, with some finding it to be a hassle.

  

  Business Response

  Date: 05/08/2025

  Thank you for taking the time to notify us of this complaint. We are sorry to hear that the consumer experienced problems with their Foodsaver hose. We can confirm that we have connected with the consumer and a satisfactory resolution has been agreed upon. At this time, we would consider the matter resolved in full. If the consumer might have any other questions or concerns, we encourage them to reach back out to us via the open internal case

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****see any code. A fourth and possibly fifth *** were equally unhelpful. During my chats, ***s did explain that their policy always excluded clearance items as stated on their website. However, on multiple previous occasions, I have made purchases of clearance priced candles that were eligible for sales promotions. I looked forward to these sales in particular. Regardless, I merely asked that Yankee Candle honor their promotion AS STATED on their advertisement. Each *** referred to their email promotions and that they clearly stated that exclusions applied. When I reiterated that I had not received any email promotions but rather a promotion via text, I was asked to provide a screenshot of the text. I complied each time. And although the text clearly states that ALL candles are 40% off, I was unable to receive that discount. I also spoke with ***s and a supervisor by Messenger, phone, and email. I was told ** was fully transparent. These ads are false and misleading. I expect ** to honor their ad.

  

  Business Response

  Date: 05/05/2025

  Thank you for bringing this complaint to our attention. We have contacted the consumer to gather more details and see how we can assist. We are pleased to confirm that the 40% discount has been applied, and an appropriate resolution has been provided.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They issued a check refund that I am supposed to receive.  While it does not really address my need for the piece for my infant child to sit in the stroller in her car seat, I feel as I can make it work for now.

  I am still disappointed that item is not in stock with no re-stock date, but I do feel like to this point they have worked with my complaint.  I'm now just waiting the check.

  
  Sincerely,
  
  ******** ****

  

  Business Response

  Date: 04/29/2025

  Thank you for bringing this matter to our attention. We are sorry for the frustrations this has caused. We can confirm that a member of our leadership team has been actively working with the consumer to address her concerns. The consumer has also been registered to receive an email notification once the car seat adapter is back in stock. Unfortunately, at this time we are unable to provide an estimated restock date for this item. We appreciate her patience and understanding, and we remain committed to supporting her throughout this process. If the consumer has additional questions or concerns, we encourage her to reach back out via the open internal case.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed Graco because my new pack and play mattress has a gap I took the sheet off and sent it to the email provided for a response and it keeps saying cannot send so the email is non working I provided necessary proof to show that the item did indeed still have a gap without the sheet on I normally love graco so I was shocked to see this issue Reference # ********

  

  Business Response

  Date: 04/29/2025

  Thank you for bringing this complaint to our attention. We can confirm that a member of our leadership team has made an effort to contact the consumer to provide assistance via phone and email, but was unable to connect. If the consumer still needs assistance, we encourage her to reach back out to us via the open internal case. We look forward to helping get this resolved for the consumer as quickly as possible.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sharpie pens are going under the name of Newell Office Brands, which is misleading and very hard to find on the packaging. Sharpie pens are being sold without enough ink to last 2 months of only sporadic use. Defective quality control. This is why I don't buy the off brand. I don't expect Sharpie to be defective. This is happening time and time again. To pay 1.99 in Jan 2025 at ****** only to have the Sharpie pens unusable is a poor business practice. I would like a refund of 1.99 plus tax or a replacement # 0 ********** 7 2 COUNT. I am over 81 years old and I cannot get to the store (Target) to replace the pens)

  

  Business Response

  Date: 04/17/2025

  Thank you for taking the time to notify us of this complaint. We have reached out to the consumer to learn more and see how we can help. We are pleased to confirm that the consumer's warranty has been successfully processed, and the appropriate resolution has been provided. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is not like your crockpot is overly used or abused there is only two retirees in the household. If there is a ongoing problem with the functionality of this model the warranty should be extended. If the same model keeps breaking within a very short time frame there is a problem. No one can afford replacing this product every 2 yrs if the quality in your product is not upto standards.
  Complaint: 23158738
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** Smith 

  

  Business Response

  Date: 04/04/2025

  Thank you for reaching out to notify us of this complaint. We regret to hear that the consumer's slow cooker is no longer functioning. Regarding the ********* brand of products, ********************** provides a warranty to the original end-user purchaser, guaranteeing that ********* branded products will be free from manufacturing defects for one year from the date of purchase or delivery (whichever occurs later), provided they are used normally and cared for according to the brand's instructions. **************** requires proof of purchase. The original unit's warranty transfers to any replacement issued during the warranty period, and coverage does not reset with the replacement product. For more details about the warranty, please refer to the link below:

  ******************************************

  We confirm that the consumer initiated a warranty claim in January 2023, resulting in a replacement slow cooker being sent to her at no charge on 1/10/23. On 2/17/25, the consumer submitted a new warranty claim for the replacement unit that was provided to her under warranty two years ago. Unfortunately, this claim was denied, as the replacement product is no longer covered under warranty. If the consumer has any further questions, we encourage her to reach back out to us via the open internal case.
  

  

  Business Response

  Date: 04/04/2025

  We are sorry to hear that the consumer has rejected our response. We appreciate this thoughtful feedback. Please know that we stand behind the quality and reliability of our products, and our warranty policies are designed to ensure reliability and peace of mind for all our consumers. As there is no practical way to document individual usage, the duration of the warranty is determined based on various factors, including materials, manufacturing processes, and industry standards, rather than frequency of use. We apologize for any ongoing frustrations. 

  Customer Answer

  Date: 04/04/2025

   If you stand behind your product as stated then replace this faulty unit. I have purchased numerous crockpots in the past and have never had problems like this with this model. 
  Complaint: 23158738
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23123259
  
  I am rejecting this response because: this was a defective product when I purchased it as I said. I deserved a compensation even though it passed the warranty. 
  
  Sincerely,
  
  ***** **

  

  Business Response

  Date: 03/27/2025

  Thank you for taking the time to notify us of this complaint. The consumer had reached out to us directly regarding this issue. As per our warranty policy, a proof of purchase is required to obtain warranty performance. Unfortunately, the consumer was not able to provide us with one. Please click on the link below to view our full warranty policy.

  *********************************************

  Should the consumer provide us with a valid proof of purchase from an authorized seller, we will be happy to process the warranty.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23123259
  
  I am rejecting this response because: the seller sold me a defective product and refused to any compesation.
  
  Sincerely,
  
  ***** **

  

  Business Response

  Date: 03/31/2025

  Thank you for taking the time to bring this complaint to our attention. Unfortunately, unless the consumer provides a valid proof of purchase from an authorized seller, we are unable to process the warranty or offer a replacement or any compensation.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a baby registry gift for my first back in 2020 I purchased the city select 2 stroller as it is advertised to grow with your family. Basically you purchase adapters and then various seats or bassinets for your children. However, as of a year or so ago they no longer have the adapters necessary to purchase unless you purchase a big item with it. Its not that they are out of stock of the item but that you need to spend $250+ instead of $35. I feel this breaks the *** act as it is deceptive in nature. Online there are a lot of discourse around the topic and a lot of people have fallen victim to this false promise to be able to grow the stroller with your family. I just want to purchase the adapters only which are available with other kits but somehow they claim none are in stock nor do they have an eta date on them being available. I know its just a Ponzi scheme

  

  Business Response

  Date: 04/04/2025

  Thank you for taking the time to notify us of this complaint. A member of our leadership team reached out to the consumer. The item the consumer is looking for is out of stock, but the consumer been added to the restock notification list. The consumer should reply to the open internal case if they have any questions.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting for a refund to be sent. They said it will be sent on the 7th of April.

  and they have promised to psy for then shipping box too

  *******

  

  Business Response

  Date: 04/01/2025

  Thank you for bring this to our attention. We're sorry to hear the consumer's warranty claim was not resolved as expected and that their experience did not meet expectations. We truly value this feedback and are working to address service gaps identified. We have been in direct communication with the consumer, and a full refund has been issued in accordance with the warranty terms. We trust this will resolve the matter, but if there are any additional concerns, we hope that the consumer will reach back out to us via the open internal case. 

  

  Business Response

  Date: 04/07/2025

   We can confirm that the consumer's refund check was shipped via ***** overnight today.