Complaints

This profile includes complaints for Southern Home Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Southern Home Services has 57 locations, listed below.

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  Southern Home Services

  1060 Maitland Center Commons Blvd Ste 250 Maitland, FL 32751-7216

  
• 

  Cunningham Associates Heating And Air Conditioning Inc.

  3114 Marjan Dr Atlanta, GA 30340-3902

  
• 

  AirNow Home Services

  3481 Main St Millbrook, AL 36054-3216

  
• 

  Plumbing & Air Service Company

  136 Macy Station Dr Kernersville, NC 27284-0042

  
• 

  Yellow Dot Heating & Air Conditioning

  2400 Sumner Blvd STE 120 Raleigh, NC 27616-6676

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the address and telephone number of the business:

   

  Address:  The Plumbing and Air Service Co.
                   ***************************
                   ************ **, 27284

  attention: 

  ****** *******
  Field Supervisor 
  **************************************************************************************
  **************
  The Plumbing and Air Service Company

   

   

  o be refunded for the service agreement. The Plumbing and Air Service *** has been given ample time and consideration to work with them to get service, but now I have decided that this is a BAD company to do business with and they have made the relationship between me and them very bad.I want refunded.Thank you,***** ******

  Business Response

  Date: 05/05/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration caused by the rescheduled appointments and understand how valuable your time isespecially when you've taken time off work.

  After reviewing your account, I can confirm that your original maintenance visit was scheduled in December and later rescheduled to May 1st between 11:00 AM and 2:00 PM. Unfortunately, on that day, our team was delayed due to emergency calls involving customers with no air ********************** and other urgent pre-sold service jobs. We recognize that this disrupted your plans and caused unnecessary stress, and for that, we are truly sorry.

  Regarding your request for a refund of the $350 service agreement: our records indicate that the membership was provided to you at no cost as part of your water heater installationthere was no charge processed for this service agreement. Because of this, our office manager informed you that we are unable to issue a refund.

  We value your feedback and your time and are disappointed that your experience has led to this dissatisfaction. While were unable to offer a refund for the complimentary membership, we would like to make this right in another way if possible. Please feel free to contact our office directly so we can work toward a resolution that acknowledges the inconvenience caused.

  Customer Answer

  Date: 05/05/2025

  I paid more for the hot water heater and was told that you would give me a $350 allowance for the 3 year maintenance contract.

  I could have gotten the replacement of my water heater for about $200 dollars less, but I decided to go with you since I was getting a $350 dollar deal of 3 years maintenance to make up for the difference. 

  I agreed.

  Now, you have not held up your side of the deal.

  I will accept $200 dollars refund.

  Thank you.

  *** Greene 

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23272575
  
  I am rejecting this response because:

  I paid more for the hot water heater and was told that you would give me a $350 allowance for the 3 year maintenance contract.

  I could have gotten the replacement of my water heater for about $200 dollars less, but I decided to go with you since I was getting a $350 dollar deal of 3 years maintenance to make up for the difference. 

  I agreed.

  Now, you have not held up your side of the deal.

  I will accept $200 dollars refund.

  Thank you.

  *** Greene 

  Business Response

  Date: 05/08/2025

  Thank you for your follow-up.

  Were glad we had the opportunity to speak with you in person and come to a resolution regarding your concerns. Its important to us that our customers feel heard and respected, and we appreciate the chance to clarify and address the matter directly.

  Please dont hesitate to reach out if you have any additional questions or if theres anything else we can assist with.

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******ompany does not dispute that I am sure this credit, and I have been told that it had "processed the refund through accounting" but I still haven't received it, and is been about 50 days that I've been waiting. Please help encourage this company to actually give me the funds that they have promised.

  Business Response

  Date: 04/14/2025

  Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and frustration youve experienced.

  
  After reviewing your account, we acknowledge that your refund was not handled correctly during the initial processing, and we deeply regret the inconvenience this has caused. We understand how important it is to resolve these matters promptly, and we take full responsibility for the oversight.

  
  We are pleased to inform you that the issue has since been corrected, and your refund has now been fully processed. You should see the credit reflected on your account shortly, depending on your banks processing times.

  
  We appreciate your patience and sincerely apologize for the repeated delays and lack of communication. If you have any further questions or need additional assistance, please dont hesitate to reach out to us directly. We're committed to making this right and improving our service moving forward.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am happy to report that M.E. Flow has completed the job. **** was responsive and worked with my schedule to finish installing the **** filter slot. He checked in with me personally and followed up once the job was complete. ty of the install due to the failure to notice a filter slot was needed and due to the fact that the duct work fell off within two weeks. The amount of time, attention, and personal leave I have had to take to accomplish this work is unacceptable. I was told by two separate employees that I could leave my house and have technicians come when I am not home. This is also unacceptable. I feel taken advantage because I am a single woman. The only reason why I feel Im getting calls back is because I have told the loan servicer that the work is not complete; therefore, the money has not been disbursed to M.E. Flow for payment.

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It appears you have the name of the business incorrect.  The business is Advance Air Home Servicesall to gain access. He believed the condensate line was the issue. i gave him permission to cut as access point into the wall in my garage. He agreed, made the access point and found the issue. The condensate line had come totally apart and the water was pooling underneath the unit and soaking the wall and floor around the area. He also told me all of the insulation around the unit had been soaked along with the drywall around the area. I examined the area and found the drywall damage. He repaired the condensate line and after 18 months the issue had finally been repaired. I was relieved until I began to noticed the damage and discoloration from being soaked over the past 18 months.

  Business Response

  Date: 05/05/2025

  Thank you for taking the time to share your experience. Were truly sorry for the ongoing issues you faced, but were very glad we had the opportunity to speak with you in person and work toward a resolution. Your patience throughout this process means a great deal to us, and we appreciate the chance to make things right.

  If theres anything further you need, please dont hesitate to reach out.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had two new ********** installed in July 2021. Paid $12,000 in full, contractor/company never performed the final inspection or closed out the permit. Now I have a broken AC that they refuse to work on or warranty because of said permit. Also was never offered warranty options that wouldve covered the issue.

  Business Response

  Date: 04/24/2025

  Hi *** *****, 

  Thank you for reaching out and sharing your concerns. We understand your frustration and sincerely apologize for the inconvenience you've experienced.

  We want you to know that were happy to continue working with you to resolve the issue with your AC system. In order to move forward with any repairs or warranty-related service, the original permit from the 2021 installation must be properly closed.

  To do this, the final inspection needs to be completed by your local jurisdiction. Since the inspector will require access to the property, this step will need to be scheduled at your convenience. Once the permit is officially closed, we will be able to proceed with the necessary repairs.

  If you need any documentation or support from our team to help coordinate the inspection, please dont hesitate to let us knowwere here to assist in any way we can.

  We appreciate your patience and look forward to getting your system back up and running as soon as possible.

   

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installed HVAC extension is not functional. Was given an appointment and now it cancelled and without a idea of when it will be completed.********, was unable to give me information on when an appointment could be scheduled, and she would not let me talk to anyone who could.Bottom line is that an appointment given today was cancelled unilaterally and no one can tell me when it will be rescheduled.This is just unacceptable to cancel without notice.

  Business Response

  Date: 04/14/2025

  Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience you've experienced.

  
  We understand how frustrating it must have been to have your appointment rescheduled unexpectedly and to not receive a clear timeline at that moment. That is not the level of service we strive to provide, and we're sorry that this left you feeling unheard.

  
  After reviewing your account, our records indicate that our team did return and completed the necessary work following the rescheduling. If there are still any outstanding concerns or if something isnt functioning as expected, we absolutely want to make it right. Please feel free to reach out to our office if you have any additional questions or concerns. 

  
  We appreciate your patience and thank you for allowing us the opportunity to serve you.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought top of the line ****** ** from them and 3 short years later it had to be replaced advanced or ****** has not returned my call

  Business Response

  Date: 04/09/2025

  Hi Mr. ************************ you for reaching out and sharing your experience. Were very sorry to hear about the issues you've encountered with your Lennox systemthis is certainly not the experience we aim to provide.

  
  I wanted to let you know that we have made several attempts to connect with you to address your concerns, but unfortunately, we havent received a response. Were eager to assist you and work toward a resolution.
  Please feel free to give us a call at your earliest convenience so we can discuss the next steps and ensure your comfort is restored as quickly as possible.

  
  We truly value your business and appreciate the opportunity to make this right.

  
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is why I don't allow any creditor to automatically withdraw from my account. Especially now since **** **** and DOGE can use the ******** for anything.

  ********************************************

  Business Response

  Date: 03/31/2025

  Dear Mr. *****,
  Thank you for reaching out and sharing your concerns. We appreciate the opportunity to clarify our policy regarding membership payments.

  
  At Valley Heating and Cooling, it is our standard policy to have a card on file for the monthly maintenance plan. Since you were not comfortable providing your card information, we were unable to process payments through our system. For this reason, we refunded your payments and canceled your membership.

  
  We understand your preference for mailing checks, but unfortunately, our system is not set up to accept that form of payment for memberships. We apologize for any frustration this may have caused and appreciate your understanding.

  
  If you ever need HVAC services in the future, we would be happy to assist you. Please dont hesitate to reach out.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer (******* *******) purchased HVAC system from ***** **** in Nov 2024. Customer paid invoice and 10 year labor warranty in full. On Feb 19, 2025, customer contacted ***** **** due to HVAC system not working. ***** **** HVAC tech arrived at residence, and upon arrival, told customer that he may be charged a "small fee of $49". HVAC tech assessed HVAC system and determined that "unit is working properly". HVAC tech did not complete any repairs to HVAC system. Customer was subsequently charged $537 for "minor repair - level 3", when no repair was necessary or completed. Customer disputed charge to HVAC tech on site and was told he would need to contact **** manager at ***** ****. Customer contacted ***** **** to discuss with manager. Manager, ****, told customer he would "look into it" and return his call. Customer has not received call back from manager or any other ***** **** representative. Customer is disputing charge of $537 on grounds that no repair was deemed necessary or performed, as indicated in attached invoice from Feb 19, 2025.

  Business Response

  Date: 03/26/2025

  Dear Mr. ************************ you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration caused during the service visit on February 19, 2025. 

  
  After reviewing the situation, we spoke with you directly and agreed to refund $268.50 to your card on file. We apologize that the technician did not fully explain the charge during his visit. We understand how important it is to have clear communication regarding costs, and we will work to improve this in the future.

  
  Additionally, a senior technician will be scheduled to visit your residence to double-check the repair and ensure that everything is in proper working order. We take your concerns seriously and want to ensure that your HVAC system is functioning as expected.

  
  Once again, we apologize for any inconvenience this has caused, and we appreciate your patience as we work to resolve this matter. If you have any further questions or concerns, please dont hesitate to reach out to us.