Complaints

This profile includes complaints for Publix Super Markets Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Publix Super Markets Corporate Office

  PO Box 407 Lakeland, FL 33802-0407

• 

  Publix

  13040 Abercorn Expressway Savannah, GA 31419

• 

  Publix

  731 Duval Station Rd Jacksonville, FL 32218

• 

  Publix

  4717 Suite B Hwy 80 Savannah, GA 31410

• 

  Publix

  171 Town and Country Dr Palatka, FL 32177

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 17, 2025, at approximately 8:12 PM, I attempted to make a purchase with a Publix Associate, and my card was declined. I asked the associate if she could give me a moment, and I moved to the bagging area. I was looking through my purchase when she came around, pushed my cart to customer service, and did not say a word to me. I am deeply disappointed with this woman's behavior. I am older than she, so there was a complete lack of respect, not to mention I was utterly embarrassed. I am a full-time graduate student with a full-time job; times can be difficult. I have not been to that location since. I go to the one in ***** near my employer. I am pretty surprised to have had such a negative interaction at Publix. I did not reach out to the store manager because the month before, I had a poor experience at the deli counter, and the line was so long. She asked a Publix associate to help and walked away. This young man did not assist me. I was in line for close to 30 minutes. Does it depend on which Publix I shop in a particular area? This is very concerning as a consumer who loves Publix

  Business Response

  Date: 05/08/2025

  Re: Case #********; **** ******
   
  We received the above concern from the BBB on 5/7/2025. We apologize for any inconvenience Ms. ****** experienced in our store. Ms. ****** did not contact the Publix Corporate office before contacting the BBB regarding her concerns.
  
  We take all communication to Publix seriously and would like to address Ms. ******** issues; however, we do not have enough information to investigate or work to resolve this. To investigate this, we need: 
  
  1. More information about Ms. ******** experiences. Please include as many specifics about the cashier and Store Manager incidents as possible. 
  2. Please include the associates' names and/or descriptions. 
  3. We have multiple stores in the ***** and ******, ** areas. Please provide us with the specific store location (e.g., store number or full address) where you shopped. Our company website, "store locator," provides location information. Attached you will find a website link to it: ***********************************************************;
  6. Can you provide any other information to help us investigate and resolve your contact with Publix?
   
  If Ms. ****** has any further concerns, questions, or other feedback, we hope she will contact her store management or Publix directly to allow us to resolve the issues quickly. We also hope that Ms. ****** will respond with the requested information so we can address her concern and that she will continue to allow Publix to serve her family's grocery needs.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my Experian consumer report they keep allowing ***** has kept changing the balance monthly of what they say is owed and its clearly showing ****** was the last thing owed then the account state it was ****** paid in November 26th being 120 days late next month December it states that its 150 days late which is impossible with it only being a month apart and now the balance has jumped therefore again to ****** in April from only being ****** for the whole account ****** was written off they claimed it states that my consumer report is to be 100 percent accurate and this is not accurate nor is it in compliance of the ***** codes its a direct violation to my rights as a consumer I needs to be removed immediately please help resolve my issue with this account.

  Business Response

  Date: 05/07/2025

  Re: Case ********; **** ******
   
  We received the above concern from the BBB on 5/7/2025. We apologize for any inconvenience Mr. ****** experienced with his Experian Credit Report and the Publix Employees Federal Credit Union (*****) postings. We respectfully request the BBB remove this case from Publix Super Markets, Inc. as it has nothing to do with us.
  
  Mr. ****** did not contact Publix Super Markets, Inc. Corporate office before contacting the BBB regarding his concern, or we would have informed him that we are not the ***** and have no access to assist him with his concerns. We do not have access to *****'s information. We did research the phone number for ***** for Mr. ****** and are including it here for him: **************. We hope Mr. ****** will research the correct contact at the ***** to assist him with his concern.

  As a courtesy, we did find the appropriate link online to file a dispute of information on the Experian Credit Bureau Report and have included that for him below. We hope he will use it to file the dispute, as this is the only way to get the assistance he wants with this particular credit bureau report, since the BBB can't change his credit report either.

  ************************************************************************************************************************************************;
  
  If Mr. ****** has any further concerns, questions, or other feedback, we hope he will contact Experian at the link above and the correct contact at ***** at the number listed above for assistance with his credit report issues.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for an interview at publix ******************************************Anyway I have 20 years experience but when I went by the store after not getting hired nobody in the deli department was white. So I feel I was discriminated against for being white.

  Business Response

  Date: 05/06/2025

  Re: BBB Case #********; ******* ********
   
  We received the above concern from the BBB on 4/30/2025. We apologize for any inconvenience Ms. ******** experienced in our store. Ms. ******** did not contact the Publix Corporate office before contacting the BBB regarding her concern. 
  
  We forwarded the concern to the appropriate area for resolution. They have replied with:
  
  "Here is a synopsis of the actions taken thus far.
  
    *   Representatives from AE Analysis and Reporting attempted to find ******* Thompsons job application to verify her information, including interview. However, we have been unable to find her job application.
    *   I contacted the Store Manager, who is involved as the main interviewer for the store, and he has no recollection of interviewing ******* ******** or contact by her requesting a job.
    *   I have attempted to call Ms. ******** three times (5/2 at 1:51 p.m., 2:56 p.m., and 4:02 p.m.). She did not pick-up and her voicemail isnt activated.
    *   I will try again on Monday at which point I will attempt to verify her name, email, and phone number as well as obtain her candidate reference number. Ill also inquire about the store(s) she applied to and who interviewed her.

  I attempted to call Ms. ******** on 5/5/2025 and received the same experience as last week when I called; she didnt answer, nor did she have voicemail enabled. Therefore, I sent her an email to the email address provided in the BBB case. The email was returned as undeliverable. 
  
  Sincerely,
  ***** *******
  Senior Manager of Talent Acquisition
  Associate Experience
  Publix Super Markets, Inc.
  
  === Attached Email sent to ************************* and Interview Experience at Publix.msg] ===
  
  From Address: ***** *******
  Received: 2025-05-05 11:49:00
  To Addresses: ********************
  Subject: Application and Interview Experience at Publix
  
  Good afternoon Ms. ************************ hope this message finds you well. I am reaching out to discuss your recent communication regarding your experience with our application and interview process. We take all concerns seriously and are committed to ensuring a fair and respectful environment for all candidates.
   
  To better understand and address your concerns, I would appreciate it if you could provide additional details about your application and interview. Unfortunately, we have not been able to locate your application in our system. Your insights will be invaluable in helping us resolve this matter.
   
  Additionally, I have attempted to contact you by phone several times but have been unable to reach you. If there is a preferred method of communication or a convenient time for you to discuss this further, please let me know.
   
  Thank you for bringing this to our attention. We value your feedback and are eager to ensure all candidates have a positive experience with us.
   
  Looking forward to your response.
   
  Best regards,
  ***** *******
  Senior Manager of Talent Acquisition
  Associate Experience 
  Publix Super Markets, Inc.
  
  === Attached Response Email [Undeliverable: Application and Interview Experience at Publix.msg] ===
  
  From Address: ********* Outlook 
  Received: 2025-05-05  11:49:58
  To Addresses: ********************
  Subject: Undeliverable: Application and Interview Experience at Publix
  
  Your message to ******************** couldn't be delivered.
  
  cthompson4 wasn't found at *********.
  
  More Info for Email Admins
  
  Status code: 550 5.1.1 This error occurs because the sender sent a message to an email address outside of Office 365, but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server. 
  
  Original Message Details
  
  Created Date:  5/5/2025 3:49:52 PM
  Sender Address:   ***** *******
  Recipient Address:   ********************
  Subject:   Application and Interview Experience at Publix
  
  Error Details
  
  Error:  550-5.1.1 The email account that you tried to reach does not exist. 
  
  Message rejected by:   *************"
  

  
  If Ms. ******** has any further concerns, questions, or other feedback, we hope she will reach out to her store management directly to allow them the opportunity to resolve the issues quickly. We also hope that Ms. ******** will accept this resolution and continue to allow Publix to serve her family's grocery needs. We also wish Ms. ******** well in her employment pursuits.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 Shell gift card from the Publix store at ********************************************** (actual price was $40 due to a coupon.) When I tried to use the gift card several months later, it had a balance of $0. I contacted Publix to try to resolve the issue, but I had already thrown away the receipt so they wouldn't work with me. I can provide the gift card in question as well as verify the credit card used to purchase it.

  Business Response

  Date: 04/25/2025

  Re: BBB Case ********: ****** ******
   
  We received the above concern from the BBB on 4/24/2025. We apologize for any inconvenience Mr. ****** experienced. Mr. ****** contacted the Publix Corporate office on 4/19/2025, asking for information about the gas card concern.
  
  Mr. ****** was sent the following email on 4/23/25: 
  _______________

  
  "Dear Mr. ******************** you for taking the time to share your comments with us. We appreciate your trust in us to address your concern.
  
  Please bring your original receipt and visit the **************** Desk at a ********************** near you. Upon your refund request, an associate will submit a Contact Trace Form on your behalf, which will take up to 14 business days to process. After 14 business days, a store manager will contact you with more information." 

  ______________

  
  Mr. ****** then contacted the BBB. We are unaware if he went to the store as requested and asked for their assistance. 
  
  Publix does not own the ********* Cards that Mr. ****** purchased; these are owned and controlled by *****. Their contact number is listed on the back of the gas card. Publix has no access to the transaction history or balance information on retail gift or gas cards other than Publix gift cards. We encourage contacting the card company directly for assistance.
  
  If Mr. ****** returns to the original store where he purchased the gas card, they can attempt to help him obtain a copy of the receipt as long as it is not over 6 months old. Once they have the copy of the receipt, the store can submit a Contact Trace form to the gas card issuer to determine if they will authorize a refund of the money to Mr. ******* The Contact Trace form cannot be filled out without the original receipt. 
  
  Once filled out and submitted, the Contact Trace WebForm may take up to 14 business days to process. The card issuer will notify the store management of their decision within 14 business days. A store manager will then notify Mr. ****** of the decision we have received from the card issuer. Please know that the Contact Trace Form does not guarantee a refund. Once the research is complete, a store manager will call Mr. ****** to inform him of the next step. Again, this can take up to 14 business days.
  
  If Mr. ****** has any further concerns, questions, or other feedback, we hope he will reach out to his store management directly to allow them the opportunity to resolve the issues quickly. We also hope that Mr. ****** will accept this resolution and continue to allow Publix to serve his family's grocery needs.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date : 12/23/24 Location: Publix #**** Total $54.95 Reason for Complaint: Fractured my tooth eating a Veggie PubSub. Im writing to formally escalate an unresolved issue regarding a serious dental injury I sustained after consuming a Publix sub sandwich on December 23, 2024, purchased from The ****************** location. I unexpectedly fractured a tooth, within a few hours I had it confirmed via X-ray at a local dental office that the injury was directly linked to the incident. Upon returning home to *************, I immediately underwent a CT scan and required surgery to begin the implant process. I have now been without a tooth for over four months, awaiting completion of the treatment.Ive made multiple calls to the store where I purchased the sandwich and have spoken with *****, who confirmed my order in your system and assured me that corporate would follow up. Unfortunately, despite repeated check-ins, Ive received no response or resolution from your team. Each time I speak to *****, Im told corporate will reach out, but that has yet to happen.This incident has caused me significant physical pain, emotional stress, and financial burden. I believe I should not be held responsible for the cost of this dental surgery, as the injury was caused by your product. I suspect the bread used in the sandwich may have been old or improperly prepared, leading to the ********* asking for your immediate attention to this matter. Please advise on next steps and how to proceed with submitting the necessary documentation to recover the costs Ive incurred. Total ive spent ******* on getting an implant and permanent tooth.

  Business Response

  Date: 04/29/2025

  Re: BBB Case ********; **** ********.
   
  We received the above concern from the BBB on 4/23/2025. We apologize for any inconvenience Ms. ******** experienced in our store. Ms. ******** contacted the Publix Corporate office on April 22, 2025, for a resolution to her concern.  
  
  We shared her comments with the appropriate area which replied with:
  
  "Thank you for your correspondence dated 4/22/2025 regarding EV2024893277 which occurred on 12/23/2024 involving customer **** ********. Please be advised that Publix Super Markets is self-insured and self-administers all claims brought against the company.
  
  On 4/23/2025, we discussed Ms. ********** complaint and concerns with her. Our investigation found that she did not return the product to the store for inspection, and this is not an incident that Publix Super Markets is liable for. However, we were able to extend a Customer Relations Gesture to make up for the negative experience and to show appreciation to her as a customer.
  
  Thank you for allowing us the opportunity to address the concern."
  
  If Ms. ******** has any further concerns, questions, or other feedback, we hope she will contact her store management directly to allow them the opportunity to resolve the issues quickly. We also hope that Ms. ******** will accept this resolution and continue to allow Publix to serve her family's grocery needs.

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Publix Markets in ****** SC I is Involved in Unauthorized ************* Indemnity by Character Assination in Self Checkout Electronic #1 in Fraud and Identity Theft

  Business Response

  Date: 04/14/2025

  Re: BBB Case #********: ***** ******
   
  We received the above concern from the BBB on 4/9/2025. We apologize for any inconvenience Mr. ****** experienced in our store. Mr. ****** did not contact the Publix Corporate office before contacting the BBB regarding his concerns.
  
  We take all communications to Publix seriously and want to help resolve Mr. ******** concerns. We are missing information on what Mr. ******** exact issue is so we can work to resolve this for Mr. ******* The information provided is not clear what he means. We have reached out to the customer by email requesting the information, see the email we sent him below. We hope Mr. ****** will contact us or the BBB soon with the missing information so we can resolve this for him. 
  
  Date Sent:  04/09/2025 15:16
  
  "Dear Mr. ******************** you for taking the time to contact the BBB. They informed us of your comments and have asked us to attempt to address them. Unfortunately, we are not clear on the issue you contacted the BBB about. To further process your case, we need some additional details. Please reply to this email, providing us with:
  
  1) More information about your comments. Please include as many specifics as possible. 
  
  2) Please include the names and/or descriptions of any associates involved and the department they work in. 
  
  3) Please include the full name, size, flavor, and, if possible, the UPC/barcode for any products involved. 
  
  4) Can you provide any other information to help us investigate and resolve your contact with Publix?
   
  Please do not alter the subject line of this email, as it contains your case reference number, which will allow us to expedite the handling of your reply.
  
  We look forward to hearing from you soon.
  
  Sincerely,
  Customer ************************** has any further concerns, questions, or other feedback, we hope he will reach out to his store management directly to allow them the opportunity to resolve the issues quickly. We also hope that Mr. ****** will accept this resolution and continue to allow Publix to serve his family's grocery needs.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pictures of issue.  I would like to be contacted by cooperate, that's what I wanted you all to help with.o of them. I said excuse me and that I would be taking them as I needed them for his birthday. She said I am not needed as a customer and I can't talk to her ******************* like that. Not sure how I talked to them exactly, besides being annoyed that I didn't get what I ordered. I never yelled or cussed. I them said that she needed a better job where she didn't have to talk to customers/the public. She tried to take the cupcakes again and and proceeded to say "*** *******" to me. I told her I would be talking to the store manager. She was evidentially the bakery "manager" ******. As I was directed to the store mgr on duty he was already on the phone. I am assuming ****** had already called him to give him her version before I could get there. When he got off the phone I explained what had happened. There were several witnesses include customers and other workers. He apologized and gave me the cupcakes for free. The issue is that I don't feel like this will be properly resolved.

  Business Response

  Date: 04/08/2025

  Re: BBB Case # ********: *** ****
   
  We received the above concern from the BBB on 4/8/2025. We apologize for any inconvenience Ms. **** experienced in our store. Ms. **** contacted Publix Corporate office previously for resolution before contacting the BBB regarding their concerns. 
  
  Our store manager addressed Ms. ****** concerns and replied with:
  
  "After leaving 2 voicemails, Ms. **** called me back. She was happy at the end of our conversation and ultimately repeated the statement that she wrote in her initial email. I let her know that we provided coaching to our bakery manager about the situation. She was happy that we reached out to her. 
  
  Sincerely,
  
  ******* ******
  Store Manager, Store #****
  ************
  ******************** Publix
  ************"
  
  If Ms. **** has any further concerns, questions, or other feedback, we hope she will reach out to her store management directly to allow them the opportunity to resolve the issues quickly. We also hope that Ms. **** will accept this resolution and continue to allow Publix to serve her family's grocery needs.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 03/31/2025

  Re: BBB Case #********: ******* Olivieri 
   
  We received the above concern from the BBB on March 24, 2025. We apologize for any inconvenience Mr. ******** experienced in our store. Mr. ******** did not contact the Publix Corporate office before contacting the BBB regarding his concerns. 
  
  We forwarded Mr. ********** comments to the store management for resolution. Our Assistant Store Manager replied with:
  
  "We were able to call and speak with Mr. ******* ********, and we sincerely apologized for the inconvenience presented at our location. Mr. ******** was very happy with our conversation over the phone, and will be provided a replacement sub on his next visit to our store. We will apologize to him in person when he is in the store.
  
  Sincerely,
  
  ****** ******** *****
  Assistant Store Manager
  Publix at *******, Store #****
  **************"
  
  If Mr. ******** has any further concerns, questions, or other feedback, we hope he will reach out to his store management directly to allow them the opportunity to resolve the issues quickly. We also hope that Mr. ******** will accept this resolution and continue to allow Publix to serve his family's grocery needs.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Publix should be ashamed of themselves. Publix is a $57 billion company according to ******. And Publix at ******************************************************************** the pizza oven has been down for several days so I have not been able to get any pizza because the oven is not working not only that but this is a brand new Publix location. Its only been open two or three months and the pizza oven stopped working already. Also, what doesnt make sense is why it would take this long for them to fix the pizza oven because I could see if they had to fix pizza oven at multiple other locations, but this is the only location in ******* and in ******* that has hot pizza bar so because it is the only location that has hot pizza bar is not like they have so many pizza ovens to fix and thats why its taking this long. This is the only location that has hot pizza bar so it should not take this long I am very disappointed at Publix. For the past several days, I called the store and they tell me that the pizza oven is still down and not up and running andhas not been fixed yet. Not only that, but Im pretty sure Publix has lost a lot of money because they have not been able to sell pizza, wings, and other hot food items. I guess Publix love to lose money. As long as their pizza oven is not working Publix is going to continue losing customers and money. I stopped at ********* and the store manager at ********* said they lost a lot of money because people was buying pizza from Publix up the street but because the oven is down at Publix, ********* sales has went back up.

  Business Response

  Date: 03/20/2025

  Re: BBB Case #********, Neyo White
   
  We received the above concern from the BBB on 3/15/2025. We apologize for any inconvenience Mr. ***** experienced in our store. Mr. ***** did not contact the Publix Corporate office before contacting the BBB regarding his concerns. 
  
  We forwarded the concern to our Store Management for resolution. Our stores do not have direct access to receive or send external email. Below is the response from the Store Management:
  
  "I spoke to Neyo and apologized for our Pizza station not working when he came to visit. I notified him that it was running now. Neyo appreciated the phone call.
  
  Sincerely,

  
  ******* *****
  Assistant Store Manager
  **************** Publix #****
  ************"
  
  If Mr. ***** has any further concerns, questions, or other feedback, we hope he will reach out to his store management directly to allow them the opportunity to resolve the issues quickly. We also hope that Mr. ***** will accept this resolution and continue to allow Publix to serve his family's grocery needs.