Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lincare Inc.

  19387 US Highway 19 N Clearwater, FL 33764-3102

• 

  Lincare Inc.

  PO Box 17306 Clearwater, FL 33762-0306

• 

  Lincare Inc.

  PO Box 9004 Clearwater, FL 33758-9004

• 

  Lincare Inc.

  PO Box 4779 Clearwater, FL 33758-4779

• 

  Lincare Inc.

  8403 Redmac St Ste A Port Richey, FL 34668-6888

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered an agreement to purchase a cpap machine with American Home Patient. They continue to send unneeded supplies, and I can't reach them to stop the shipments. I have been on hold for hours without success of reaching anyone. LINCARE, their sister company then started billing me for the paid **** and sends these supplies. They have the same phone number as American Home Patient. I called my insurance company and they see the improper billing. My insurance company advised me to stop sending them money as they say i don't owe anything and that I overpaid. The insurance says they overpaid as well and will seek reimbursement. The problem is, they are threatening me with court if I don't pay. The records say that Lincare has been sued multiple times for this practice, but they still continue. I want them to stop sending me supplies I don't want and to stop charging me.

  Business Response

  Date: 05/05/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was billed without my knowledge of when it would be billed or the amount. I called to dispute the charge and nothing was done. The local office was extremely rude and kept transferring me to people who couldn't help me.

  Business Response

  Date: 05/05/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23275915
  
  I am rejecting this response because:
  Lincare has taken $630 since we cancelled. Would like a refund for $630. 
  Sincerely,
  
  *** ******

  Business Response

  Date: 05/02/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23275555

  Sir/Ma'am,

  Attached is my (patient) signed authorization for release of Personally Identifiable Information (PII) to enable Lincare and BBB access to my health data and records for my refuting of charges from Lincare.  

  Coincidentally even after multiple requests for account closure and stopping of supplies, I received an additional box (unopened) yesterday evening.  I called and spoke to ***************** they said they are sending a pre-paid shipping label to return the package, but according to other veterans, even after returning the supplies there is a HIGH likelihood that Lincare will not remove the charge. (I spoke to a Lincare local ***resentative that noted to take a picture of the mailing label and to do package tracking for proof of Lincare receiving the return, as the local *** stated hearing very similar issues, and that getting charges removed is a difficult and lengthy process.)   The previous charge was for $54.95, so I am betting that Lincare will be charging me the same again for the new unauthorized shipment, so request that the amount of the refute incorporate the additional new charges pending.   

  I am rejecting this response because:
  Lincare has added another hurdle of completing this PII authorization.  I have done so ... what is the next hurdle? 

  BBB, I am annotating this so you can see, they will ask for something else.  

  With frustration,
  - ***** W. *******, Lt ********* ****
    VA Rating: 100% Permanent & Total Disability 

  Business Response

  Date: 05/02/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Business Response

  Date: 05/09/2025

  Please see attached resolution letter. 

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor ordered a nebulizer for me from Lincare. in mid-February, to treat my lungs. I picked up my prescription and waited to hear from Lincare. After several weeks of no contact, I called Lincare and no one called me back. I called again a week later, and no one called me back. Every time I called, I was on hold for 20 minutes and could not get past the person who answered the phones - they kept taking messages that were not returned. After 6 weeks of this, I called my doctor and told them I could not get through. Finally Lincare called and took my copay over the phone. They said someone would deliver the nebulizer and show me how to use it. Another week went by with no contact. Today I gave up on calling and just drove to *******, NC to get the nebulizer, 9 weeks after my doctor ordered it for me. The people at Lincare were full of excuses. They had meetings. They had a funeral to go to. They did not know why I had to wait 9 weeks for something I should have gotten in 2 or 3 days. I talked to the manager who said it was not accceptable that I had to wait. Of course it is unacceptable! They are the only place in town to get a nebulizer, what would have happened if I ended up in the hospital because I could not use my medication???

  Business Response

  Date: 04/29/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23260271
  
  I am rejecting this response because I have been in touch with them many, many times already.  Each time they promise to correct the billing mistake, but never keep their promise.  They have all of the information required to resolve this issue, but the never follow through.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/29/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 04/29/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23251554
  
  I am rejecting this response because: Please see attached.
  
  Sincerely,
  
  **** ****

  Business Response

  Date: 05/13/2025

  Please see attached resolution letter. 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get CPAP supplies from Lincare. I saw my primary on 2/11/25. They sent a referral to Lincare. I had 4 surgeries & was unable to use my CPAP during that time. On 3/1/25 l called Lincare & was told my supplies would be there in 7-10 days. No supplies.I called back in about 2 weeks. I was told that they canceled my order for non compliance but that was resolved & I would get my supplies in 7-10 days. I called 4/1 & was told they required authorization. On 4/7 I called Blue Shield & was told there was no request for an authorization. I then called Lincare.Lincare said they need authorization. I requested a copy of the authorization request.Then they said they needed a compliance report. We made an appt on 4/8. I went in & provided that as I had purchased supplies on my own. Lincare asked "you have ******************* | told her "No, I have Blue Shield." A few days later I received a call & was told I could order supplies. I called the next Monday to order supplies & was asked "You have ******************* No and they had my address incorrect. They told me it would take ***** hours to update my insurance. I called the following week to order supplies. I was asked So, you have ******************* I explained the ************ said they would have someone call me from billing. They did. The last message I received from them was on 4/22 and I have left multiple messages since with no response.

  Business Response

  Date: 04/25/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23245876
  
  I am rejecting this response because: Lincare states that they may not be able to proceed without a HIPAA release signed by me, and they have supplied a blank HIPAA release form for completion. I'm happy to complete this form if it gets them to fix their billing mistake, but who should be named as the authorized individual -- it should be a person at BBB of West Florida. Please advise.
  
  Sincerely,
  
  ****** *******visor. I was put on a short hold and then asked for my phone number so that a supervisor could call me in ***** hours. It's been 24 hours and still waiting; in the meantime they've robbed me of money are dragging their heels on returning it.

  Business Response

  Date: 04/25/2025

  Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

  Customer Answer

  Date: 04/28/2025

  I am voluntarily withdrawing my complaint against Lincare. On April 26 they returned the money they erroneously withdrew from my account and I have proof of receipt of those funds as of April 27. This does not mean that they handled the situation well - no supervisor ever reached out to me, no explanation was ever provided, and their apology was perfunctory at best. However, now that I have my money back I can proceed with permanently terminating all relationships with this business, and that will be the real satisfactory resolution..