Important information
- Customer Complaint:Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison team directly by email at [email protected].
In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at www.bbb.org.
Complaints
This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,396 total complaints in the last 3 years.
- 376 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****e.
This is a clear case of misleading sales practices and poor service. The warranty was misrepresented, and the resolution offered is both costly and unreasonable. I am seeking reimbursement for the denied claim and/or a full refund of the $250 “**** *****” warranty, as it did not provide the coverage that was promised to me at the time of sale.
Desired Resolution:
• Refund of the $250 warranty OR coverage of the current damage under the warranty as originally represented.
• Improvement in warranty explanation and transparency for future customers.
Business Response
Date: 05/22/2025
Good Morning BBB,We are very sorry to hear of the concerns our customer is
having with the sectional that was purchased from us here at Bob’s in April of
2024. This furniture came with a one-year warranty against manufacturing
defects, this coverage did expire in April of 2025.The **** ***** protection is a plan through a third-party company,
********. ******** covers the
merchandise damage resulting from a single accident and product breakdown for
up to five years. It does not however cover damages resulting from animals (beaks,
teeth, or claws).We do apologize for any miscommunication regarding this warranty
that was given at the time of purchase. While we are only able to refund the
**** ***** coverage 30 days after the initial delivery, we will offer to refund
the amount the customer paid for the part order and order it as a courtesy.We have processed this in the account and attached
confirmation for the customers records, as soon as the part comes into stock
from the vendor we will ***** this directly out to the customer. Please let us
know if they have any questions or concerns.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Bob’s Discount FurnitureBusiness Response
Date: 05/22/2025
Good Morning BBB,We are very sorry to hear of the concerns our customer is
having with the sectional that was purchased from us here at Bob’s in April of
2024. This furniture came with a one-year warranty against manufacturing
defects, this coverage did expire in April of 2025.The **** ***** protection is a plan through a third-party company,
********. ******** covers the
merchandise damage resulting from a single accident and product breakdown for
up to five years. It does not however cover damages resulting from animals (beaks,
teeth, or claws).We do apologize for any miscommunication regarding this warranty
that was given at the time of purchase. While we are only able to refund the
**** ***** coverage 30 days after the initial delivery, we will offer to refund
the amount the customer paid for the part order and order it as a courtesy.We have processed this in the account and attached
confirmation for the customers records, as soon as the part comes into stock
from the vendor we will ***** this directly out to the customer. Please let us
know if they have any questions or concerns.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Bob’s Discount FurnitureCustomer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
IN DECEMBER I PURCHASED OVER $8000.00 IN FURNITURE. AFTER THREE MONTHS THE COUCH BEGAN TO RIP. I CALLED AND THEY GAVE ME STORE CREDIT UNDER THE WARRANTY. I THEN WENT TO THE STORE TO PURCHASE NEW COUCHS WITH THE STORE CREDIT. AT THE TIME THE STORE MANAGER STATED TO ME THAT THEY WERE NOT RESPONSIBLE THE REMOVAL OF THE DAMAGED COUCHES. I THEN PROCEDDED TO THROW THE DAMAGED COUCHES AWAY. THEN THE NEW COUCHES ARE GETTING DELIVERED. WE ARE TOLD THEY CANT LEAVE THE ORDER WITHOUT THE OLD COUCHES. I CALLED THE STORE AND SPOKE TO THE MANAGER WHO ADVISED TO THROW THE COUCHES AWAY. SHE STATED SHE WOULD HANDLE THE ISSUE. TODAY I CALL AND TOLD I CAN ONLY GET CREDIT FOR $700.00. PLEASE TELL ME HOW THIS IS FAIR.Business Response
Date: 05/20/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with their sofa that was purchased with us here at Bob’s Discount
furniture. We are unfortunately unable to locate the customers records with the
information that was provided.If they could please respond back to us here via BBB with
the name, phone number, or order number that would have been associated with
this order at the time of purchase we would be happy to look into this further
to see what we can do.We do look forward to hearing back from our customer.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to start by highlighting the excellent service we received at Bob’s in **********. The staff were incredibly helpful and professional—especially Mike, who was amazing. He was patient, knowledgeable, and guided us through selecting great beds and a couch for our living room. It was truly a pleasure working with him.
Unfortunately, our experience with the delivery team was the complete opposite. When the delivery arrived, the driver informed us that due to a light drizzle, they couldn’t bring the furniture into our home. We were told that if we accepted the order, it would likely be ruined and could damage our walls—plus they were short-staffed and unable to complete the delivery properly. This forced us to reschedule.
To make matters worse, we had already disposed of our old couch and beds in anticipation of the original Friday morning delivery. Now, we’re without essential furniture until the following Thursday—weather permitting. With unpredictable weather, it’s unclear how long this delay will actually last.
We contacted customer service multiple times and were assured the delivery would be expedited for Saturday morning at 7 AM. We woke up early, prepared again—and no one showed up. No call, no update, nothing.
While our in-store experience was fantastic, the lack of professionalism and accountability from the delivery team and customer service has been incredibly frustrating and disrespectful. At this point, we’re seriously considering canceling the entire order due to how poorly this was handled.Business Response
Date: 05/19/2025
Dear BBB,
We are truly sorry for the delays on the delivery. After reviewing the account we can see the delivery was successfully completed on 5/15/25. If the customer have any additional questions or concerns please feel free to respond back using this BBB channel. Once again we apologize for the frustration.
Warm Regards,
Thaymara C
Bobs Discount Furniture
Corporate Customer Care LiaisonInitial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a set of furniture in late April, scheduled to be delivered on May 1st. On that day, the two delivery workers showed up, made only a very minimal attempt to bring the furniture upstairs, then claimed the stairway was too narrow. I clearly requested that they at least leave the furniture inside my unit, and I would find a way to handle it later—but they completely ignored me and took the furniture away without any willingness to try, which was extremely unprofessional.
Customer service later promised a redelivery on May 7th and even sent me an email confirming the delivery window would be between 2:00–5:00 PM that day. I took another full day off work and waited, but no one ever showed up. Only in the evening did I receive a call stating the delivery could not be made.
Even worse, customer service then claimed the delivery team attempted delivery but could not complete it—this is completely false. I was home all day, and no one came. They also promised to call me back with a solution before 6 PM on May 7th, but I have heard nothing since.
Now I’m being told the next available delivery will be next week. I have already waited two weeks and taken two full days off work because of this. I cannot accept waiting another week, especially due to false delivery records and failure to follow through on promises.
I am requesting the following:
1. Immediate rescheduling of delivery for the soonest possible date, not next week.
2. Compensation for the time I’ve lost waiting due to failed and mismanaged deliveries.
3. A clear explanation as to why the delivery team recorded a false attempt, and why customer service failed to return my call as promised.Business Response
Date: 05/13/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with their recent order from us here at Bob’s Discount Furniture. We
have been able to access the customer’s account, and we do see that the original
delivery was attempted on 5/2/2025, the delivery team was unable deliver this
set into the home due to the narrow stair way. They did take photos that
support this determination.While this was rescheduled for another attempt on 5/7/2025,
the team already knew that this was not going to be successful as they are
unable to fit it up the customers staircase.Unfortunately, our teams are not going to be able to deliver
this set into the customer’s home for them.We can offer to reschedule the delivery for a drop off only,
our team will not be able to bring this up the stairwell as this may cause
damage to the furniture or the customer’s home. The customer would be
responsible for moving this into the home themselves.While we do not compensate for missed time or wages at work,
we can offer compensation for the lack of communication on the second delivery
attempt. We will honor a refund of the delivery fee in the amount of $199.99.If the customer would like to continue with rescheduling a
drop off they can reply back to us here with a few dates that would work best for
them. We do look forward to hearing back from our customer.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered furniture 3/27 and came in 4/28 received 15 text message about delivery had to wait for carpet to be installed text today for delivery 5/31 and was told that my carpet is out of stock now and I have to wait until approx 6/7. This is ridiculous to be told by the store manager in ****** ***** that the furniture is not mine until I schedule delivery, if this is the case you should be told that when you purchase. I need delivery by 5/31 as I’m having carpet installed 5/30. I have a very sick husband and do not need more stress and I definitely want to be compensated for this order please call ****** ###-###-####. Thank youBusiness Response
Date: 05/12/2025
Dear BBB,
We are truly sorry for the delays unfortunately the soonest delivery date we have is 6/7/25. Once the delivery gets completed we can offer some compensation for the delays and frustration.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonInitial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****call their customer service number (even though it had only been 2 days since I picked up the product). On 5/5/25, I called the customer service phone number, and through chat they informed me that they would charge me for the replacement parts. I see several other complaints against the company on BBB, I wish I had done some research prior to my purchase.Business Response
Date: 05/07/2025
Good Afternoon BBB,
We are very sorry to hear of the concerns our customer is
having with counter stools that were purchased from us here at Bob’s. We have
been able to access the customers account and we do agree that a replacement
would be warranted at this time.Unfortunately we are unable to order parts for these stools,
however we have created an order for a new stool to be shipped to our customer
directly via *****.These stools are showing in stock, so they should expect
this replacement in 7-14 days. The customer can discard of the current stool
with the defects as we will not be taking that back.Please let us know if the customer has any questions or
concerns regarding this process. Again, we do apologize for any inconvenience
that this has caused them and we do look forward to having this taken care of.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: it was not the banks for. It’s was YOUR COMPANYS fault for not explaining it properly even when i repeatedly asked your sales rep about the interest and if was charge in the ENTIRE AMOUNT or just the balance. THEY REPEATEDLY TOLD ME IT WAS JUST THE BALANCE!!! i wanted to pay cash for my order but suckered into doing this and now getting charge almost double. I spoke to ***** ***** and they told me to contact you guys this is absolutely INSANE and down right scamming people i have read thousands of cases on this now and something needs to be done to rectify this situation immediately
Sincerely,
***** *******Business Response
Date: 05/07/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with the financing contract through ***** ***** bank. While we truly do understand
the customers concerns any interest charges / special term agreements are
solely up to *****
***** as we are the retailer and not the financing company.The special terms calculation is listed on the 3rd page of the customer’s monthly billing statement from ***** *****. To avoid paying Deferred
Interest Charge(s), they must pay their Special Terms Balance in full by the
Special Terms End Date.The customer will need to discuss their concerns with ***** ***** directly. We have listed the contact information for them below. We do
apologize that we are unable to help further with these concerns.###-###-####
******************
Mon -Fri 9A - 7P ESTKindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureBusiness Response
Date: 05/15/2025
Good Morning BBB,
We are truly sorry for any misunderstanding that the
customer had with the financing agreement at the time of purchase, however they
entered into a contract with ***** ***** directly and not Bob’s Discount
Furniture.On page 3 and 4 of their monthly billing statement from
***** ***** it does go into detail regarding the special term financing, and information
regarding how interest would be charged if it is not paid in full by the
special term end date.As we are the retailer and not the customers financing company,
we are unable to take responsibility for the interest charges on the customers
***** ***** card, We are truly very sorry for any inconvenience that this may cause
them.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been in contact with the sales manager. They advised they will be issuing a full refund and have scheduled the items that I have to be picked up this week.Business Response
Date: 05/07/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer has had with their recent order and delivery from us here at Bob’s. We have been
able to access the customers account and we do see that this is being handled
with our corporate office directly.If this is incorrect and the customer needs additional assistance
they can reply back to us here via BBB. Thank you for bringing this to our
attention.Kindest Regards,
Brittney W .
corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 05/08/2025
I have been in contact with Tie from the corporate office. On 5/3/25, i visited Bobs furniture in ****** ********* **. The sales manager Carl assisted me with scheduling the return of the remaining items and advised me that a refund will be issued. The items were picked up yesterday 5/7/25 by their delivery team.Customer Answer
Date: 05/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a couch with a recliner after 14 months the recliner broke the wood it is made out of cracked I filed a warranty claim with the company they sent someone out they looked at it and claimed we had to of jumped on it I complained to them and they did nothing about it I ended up buying the same section of the couch and the exact same thing happened I tried making a claim again after I paid extra for the bob warranty and got the same result do NOT buy anything from this companyBusiness Response
Date: 05/08/2025
Good Afternoon BBB,
We are very sorry to hear of the concerns our customer is
having with the sectional that was purchased from us here at Bob’s. The
replacement piece that was purchased by the customer was delivered in May of
2021.This piece came with a one year warranty against
manufacturing defects that did expire in May of 2022. The accidental warranty
through ******** was not purchased on this order.We are truly very sorry however as this furniture has been out of
warranty with us since 2022 we do not have a resolution moving forward for these
concerns. Thank you for understanding.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
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