Complaints

This profile includes complaints for ATI Restoration LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ATI Restoration LLC

  3360 E La Palma Ave Anaheim, CA 92806-2814

  
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  American Technologies, Inc.

  25000 Industrial Blvd Hayward, CA 94545-2349

  
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  American Technologies, Inc.

  2688 Westhills Ct Simi Valley, CA 93065-6234

  
• 

  ATI Restoration LLC

  1175 Hall Ave Riverside, CA 92509-1870

  
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  American Technologies, Inc.

  1150 Shore Road Naperville, IL 60540-8759

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After contacting the Better Business Bureau ATI contacted us and informed us that we would receive our refund by today (January 21, 2025).  He did not mention anything about 5-7 business days.  It has already been nearly a month and his is completely unacceptable and unprofessional.  

  mbursed. Since that time we have made multiple inquiries regarding our reimbursement and have been told several times that the reimbursement has been approved and was at the corporate office level. However, we have not been able to actually speak with anyone working on the reimbursement nor have we received any form of refund.

  

  Business Response

  Date: 01/20/2025

  We understand your frustration with the delays and lack of communication regarding your roof repair and refund. We're committed to resolving this and have worked diligently to process your reimbursement. On Friday, January 17th, our Accounts Receivable Manager approved and issued a full refund of $5,605.81 through our web payment portal. You should receive the refund within 5-7 business days. We sincerely apologize for the inconvenience and wish you all the best.

  

  Business Response

  Date: 01/22/2025

  We understand this has been a frustrating experience, and we sincerely apologize for the inconvenience.

  A full refund of $5,605.81 has been approved and issued through our web payment portal.

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The estimate submitted to ***************** and the invoice submitted to me for payment are very different, these documents were submitted with the complaint. A simple walkthrough of my home will show that items in question were not done.

  The invoice that is being submitted for payment includes labor and items that were not included in previous estimates and simply did not apply to the repairs that were necessary. The invoice was created after the COS's were signed, I had no way of knowing what was going to be invoiced or billed for.

  The Project Manager and Estimator did not verify the invoice as they were no longer employed when the invoice was modified. The sub contractor can also verify that the items in question were not done. I have names and numbers for the previous project manager, estimator and sub contractor.

  .

  ed documents to support false claims. It has been 2 months since this began, we want to pay what we owe...but, no one is willing to listen, no one has offered to come out and look at our home.I attempted to make a payment of what I believe is more than valid and less than what is being demanded. But, the portal notes that by making a payment via the portal we are availing ourselves to additional payments without notice and to the discretion of the company.I just received a notice of intent to lien if payment is not made in 10 days. I have gathered supporting photos and created a document with explanation of why the items of interest are fraudulent. I will be sharing this information with the Department of Insurance Fraud Investigations, if ************ request is that the company cease any fraudulent reporting to credit agencies, abstain from putting a lien on our home and accept a payment while the invoice is reviewed by an unbiased party.Not sure what to do about digital fraud

  

  Business Response

  Date: 01/20/2025

  We understand that this is a challenging situation for everyone, and we want to address the customer's concerns with clarity and empathy. To clarify, the payment the customer received was sent directly from their insurance provider to cover the ATI invoice; it was not a mistake. 
  
  To clarify the timeline: The customer expressed no concerns about the work or billing until after payment was requested. The project scope was clearly defined and approved by their insurance company. Throughout the project and upon completion, the customer expressed ******************************* and signed a Certificate of Completion. Furthermore, a credit was issued for work not performed, reducing the repair total. The original scope of work was for $19,585.16 ($2,500.00 Policy Deductible and $17,085.16 for Repairs) The new repair total was $16,189.19 ($2,500.00 Policy Deductible and $13,689.19 for Repairs).
  
  Regarding the invoice, we assure the customer it accurately reflects the agreed price among the customer, **********************, and their insurance company, backed by documentation. The claim of digitally forged documents is unfounded, as we possess both physical and digital signatures verifying the agreements.
  
  We know that filing a lien can add stress, and were here to provide any further documentation to clarify our position. Please reach out with any questions or for further discussion.

  

  Business Response

  Date: 01/28/2025

  The signed work authorization clearly outlines the scope of repairs and the associated costs.
  Total Project Cost: $16,485.20
  Deductible: $2,500.00 due upon signing.

  Phased Payments:
  * $6,992.60 due upon ***** delivery (unpaid despite invoicing since June 2024)
  * $3,496.30 due upon completion of painting.
  Remaining balance due upon project completion.

  The work authorization explicitly defines the payment schedule, ensuring transparency regarding the expected costs.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A tree originally fell on my house 08-2023.They didn't start work until the last week of Oct. They were supposed to take 5 days to complete the job according to the project manager JG. He said the job would be done first week in Nov. The roofer did a lot of damage to my porch I had called him and the company the very same day to let them know about the damage the roofers had done. He said they would take care of it and the main support beam connected to the house was covered under my warranty from a pervious house fire when they did a 2020/2021 job. I told him I wanted another company to repair damages. Venturi sent out another contractor in Feb.2024 for an estimate. Nothing got fixed .I was informed in Feb I had another project manager ****. I didn't see him until April he had another guy do an estimate .I contacted **** **** GM and ***** ******* ** and nothing has been taken care of concerning damages done by the contractors after being told it would be taken care of Feb ******* fence on the side of the house was supposed to be covered by my supplement check *****.** and **** told me when they got the supplement check I would get my fence. I have no fence and a damaged front porch

  

  Business Response

  Date: 01/22/2025

  We understand this has been frustrating for the homeowner. As a returning client (2020), she contacted us 8/10/23 after a tree fell on her house, requesting our services again due to prior satisfaction (window screens, painting, door replacement, joist sealing). We inspected 8/15, documenting conditions with photos, which later became a point of contention as she believed some pre-existing damage was caused by our team. We understand her confusion about coverage; she mistakenly thought her previous warranty covered unrelated beam damage.
  As this wasn't a program assignment, we got her insurance info in early Sept and sent an estimate to the adjuster. A supplement followed 9/21 after finding more damage. Despite no adjuster approval by 10/2, our PM met with her to review the approved scope. Insurance communication was extremely difficult; estimate discrepancies were only found through her. After many attempts, the adjuster requested more photos 10/13 (sent, no response). Approved work began around 10/26 while pursuing the adjuster.
  
  We also had communication challenges with her, with weeks passing without responses despite outreach from multiple staff (estimator, PM, operations manager, regional manager).
  Approved work was done by mid-Feb, still without supplement approval. We consistently communicated the payment risks, but she understandably wanted repairs finished. She received an insufficient supplement check without documentation; the adjuster remained unresponsive.
  
  After months of trying to reach the adjuster, we informed her we couldn't proceed with unapproved work and calculated a credit, including the unrepaired fence, even without the adjuster's estimate. Credit agreement took months due to her additional requests, each requiring research. Punch list items were also addressed. A revised estimate with credits was sent in July for refund approval, but we got no response. The refund was mailed 9/12. On 9/23, she disputed the amount. To resolve this, we agreed to additional compensation and met with her at the end of Oct to provide the funds.

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During fire damage repairs I was given a $400 allowance for kitchen sink and faucets for bathroom and kitchen. I picked out a cheaper bathroom faucet to get a better kitchen sink and faucet. Several times I submitted my choices and was told they were not available. The contractor wanted to get the job finished but was not fast enough to get the sinks before they sold out. Then they asked if they should select one and I provided my features: single bowl, at least 10" deep, stainless steel 18ga (black if available with a bottom grate and a workstation type if available, the faucet was to be a popular style that has a tall curved neck (the sinks I was choosing were including the faucets). What was installed was the cheapest 2 bowel shallow sink 22ga with the cheapest faucet Lowes carries. I told them I was not going to accept that sink and faucet they installed since they knew what I had picked out and was still below the $490 allowed I asked if they would reimburse me id I just ordered what I wanted. I was told that would be OK I ordered the faucet and sink for a total of $213. I sent them the receipts. My appliances arrived on a Tuesday and I was told they'd be there to install them. The weekend came and they did not show, I installed all appliances my self. I supplied a water line to fridge, a cord for stove, a cord for garbage disposal and had to buy a water connection kit for the dishwasher. I paid $21 for the connection kit and I had all other parts on hand so I did not charge them for those items. They would have cost another $50, I sent the receipt for $21 and asked when I could expect the reimbursement. They asked about the total being $233 and I agreed. It's been 2 months now and I've contacted the job supervisor and general manager, sent and email to the office and called I was directly *** to billing and left a message. 2 weeks have passed since and I haven't heard from billing or anyone.

  

  Business Response

  Date: 01/22/2025

  We are so sorry for the trouble and frustration you've experienced with the reimbursement for your kitchen sink, faucet, and dishwasher connection kit. We completely understand how upsetting this delay has been, and we sincerely apologize that it's taken this long. We take full responsibility for the miscommunication and the initial mistake of installing the wrong sink and faucet.

  We've looked into your case and can confirm you are absolutely due the $233 reimbursement we previously discussed. We're processing that refund right away, and you should receive it within 7-10 business days.
  
  We know that having the wrong fixtures installed in the first place, and then having to wait so long for reimbursement, has caused you a great deal of inconvenience. We truly regret the stress and disruption this has caused. We're taking steps internally to make sure this kind of thing doesn't happen again. We value you as a customer and appreciate your understanding as we work to make things right.

  All the best, 

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother and father-in-law contracted with the business for restoration work as a result of a plumbing leak. Part of that work involved, the remodeling of the affected bathroom and bedroom. Some of the work that was identified and listed on the original estimate was not done/completed or Performed by another contractor. To assure we are only paying for the work that was done we have asked for an itemized final bill to compare it with the original estimate, and to assure we are only paying for the work that was actually done. Once we get this final itemized invoice, and assuming it only is charging for work, that was actually performed, we are prepared to pay with the balance immediately. We have made repeated attempts to get this invoice over the last 45 days unsuccessfully.

  

  Business Response

  Date: 09/06/2024

  Good Afternoon,

  First and foremost, we want to acknowledge your frustration and disappointment. No one likes feeling this way, especially due to a service theyve invested in. We acknowledge the importance of clear and timely communication in delivering a satisfactory service. At ATI Restoration, we are committed to maintaining transparency and ensuring customer *******************************. Our management team will be reaching out to the insured to address any concerns directly. We will be sure they receive the answers and assistance they require. We appreciate your feedback and will continue to strive for improvement.

  Thank you, 
  

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on the Board of Directors of Seascape Village Homeowner's Association in ******, **. On Friday, July 19, 2019, a fire damaged units 920, 922, and ****************** in the **************** Homeowners Association. The ****************************************** recommended ATI to perform the repairs. A contract was signed between ATI and the **** The ********** of Directors made all the decisions concerning the repairs, approvals, concerns, and payments and conveyed them to ATI through the Community Manager, *******************************, from ******* ****************** In July 2021, the unit was sold. The new owner, a building inspector, discovered that several items had not been completed to code. She has repeatedly contacted ATI to discuss the deficiencies in the repairs and requested that someone come out to review and correct the issues in her unit. Each time she called, she was told that someone would contact her, but she has never heard back from ATI.Earlier this year, the owner of ********************************************************************************************************* getting ATI to complete the repairs. ****************** called ATI twice to speak with someone about the problems with the repairs. As of this writing, she has still not heard back from ATI.Since ATI has not responded to repeated requests to rectify these issues, the ********** of Directors hired a licensed contractor to review them. The contractor supports the list of deficiencies provided by the current owner. On August 8, 2024, ******************, on behalf of the Board of Directors, sent one last request to ATI to resolve the issues, but we have still not heard back from them. We are asking that ATI complete the work that they were paid to do and bring their repairs up to code ASAP.

  

  Business Response

  Date: 09/04/2024

  Hello,

  Thank you for taking the time to share your feedback. We understand your concerns and apologize for any inconvenience you may have experienced. We appreciate your patience as our Regional Manager reaches out to you for further discussion and assistance. We are committed to improving our services based on the feedback we receive from our valued customers like you. We look forward to speaking with you!

  Respectfully, 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again, this company has NOT reached out to me after Ive left 3 **** at their corp office in **********. Dealing with the mgr if this franchise is like dealing with a no one. He has shown NO EFFORT to correct ANY of this areas I discussed earlier. 
  So I will repeat myself and demand that the BBB follow through with this serious complaint.
  I will NOT pay for items that were not done. PERIOD. I find that their lack of completing the job was their fault and as stated before, they left my job site without completing the work. 
  For the BBB to take the stance that this company just had to make worthless statements without merit is actually a complete let down. 
  I demand that this complaint be refiled and followed through.
  
  Thank you
  ***** *******ith the correct paint. They never stuck to the schedule they set. I would change my spots only to find them not show up. I wouldnt know unless I called them.********* told Proj *** **** that the weatherstripping was cracked and parts missing. He told his crew, fk it! Put it up anyway. Really? He knowingly and willfully put my storm window back without any weatherstripping. I will now have to do it all over again. They left my property and I never heard from them until 10 days later. They left and the last I heard Proj Mgr said to crew was to leave after they put the window up. ATI sends me an invoice with over $10,000.00 in chgs they NEVER DID. I sent them an email letter outlining that I will pay for the work they actually performed. I had to hire another company to complete the work ATI did not. I have once again not heard from them. This is a terrible company!

  

  Business Response

  Date: 09/04/2024

  Good Afternoon,

  We appreciate your understanding and patience in this matter. We understand that the billing issue has caused some concern, and we want to assure you that we take these matters very seriously. We have spoke with the local Regional Manager and reviewed the details of the services provided and, after careful consideration, we are unable to issue a billing adjustment. We assure you that our charges are in line with the work completed.
  

  We're truly sorry to hear about your experience with ATI Restoration. It's clear that the project did not go as smoothly as expected, and we understand your frustration with the delays and communication issues.
  Your feedback is crucial and will be used to improve the services provided by ATI Restoration. We apologize for the inconvenience and frustration you've experienced and appreciate your patience during this process. We're committed to ensuring that all customers receive high-quality, efficient service, and your experience will help us improve.

  Thank you, 
  

  

  Business Response

  Date: 09/13/2024

  Good Afternoon *** *******,
  

  Our Regional Manager is available to further discuss with you any concerns you have with the final invoice. Could you kindly provide us with a time that suits you best for this call? We will make the necessary arrangements to accommodate your schedule.
  
  We are looking forward to speaking with you. 
  
  Kind Regards, 

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  go. We worked hard to pay off our home and cannot afford to move anywhere. We need help getting the contractor to get things done in a timely manner. There has been false promises from the beginning with no result. I appreciate your time. The contractor got paid in full by the insurance company.***************************

  

  Business Response

  Date: 05/17/2024

  Good Afternoon, 
  
  We're genuinely sorry to hear about your experience this is not what we stand for at ATI.
  
  The reconstruction contract was signed on Feb 20, 2024, and the deposit was approved for disbursement on Mar 20, 2024. Drawings were being prepared by the architect during this time. Permits were submitted to the city on April 17, 2024. On May 6, 2024, we received revisions from the city, which were promptly sent to the architect for corrections. The revised drawings were picked up on May 16 and immediately submitted to the city.
  

  While we continue to navigate the permitting process, rest assured that we are doing everything in our power to expedite it and move the project forward as swiftly as possible. Please do not hesitate to contact our Regional Manager directly or email customer service should you have any questions or would like to discuss further. Please get in touch, we do want to make this right!
  
  Best regards,