Real Estate Rentals
Progress Residential Property Manager LLCHeadquarters
Complaints
This profile includes complaints for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,866 total complaints in the last 3 years.
- 300 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** *******
nt over $150 on sod and didnt contact you all even though that should have been your responsibility. I also see that the property is available for lease may 5th which means you all will be getting double payment for charging us for the unreasonable 60 day notice. They are taking our $2170 dep and want an additional $1450
Business Response
Date: 05/12/2025
Hello,
Thank you for bringing this concern to our attention.
While you are obligated per your lease to provide a written 60-day notice and a receipt for professional cleaning upon move-out, leadership has indicated that we will go ahead and waive these fees as a courtesy due to the circumstances.
We have submitted a credit request for the following:
Insufficient Notice - $2,972.05
Cleaning - $450
The credit requests are currently being processed. Please allow up to 30 days for the credit to post. If any refund is due after posting, a check will be mailed to the forwarding address we have on file for you. If you need to update your address, please ensure you notify us as soon as possible.
We appreciate your patience and cooperation while this was reviewed. If you have any further questions or need assistance, please feel free to reach out.
Thank you again,
********
Advocacy Team
Progress ResidentialInitial Complaint
Date:04/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
********* *******
****** ******** the application paperwork, which was processed and approved on April 23rd. But ever since then, they have dragged their feet in sending the new resident amendment form to all parties on the lease.The lack of action from Progress in sending forward the new resident amendment is causing me real financial hardship, and causing housing issues for the girl who is taking over my old room. Because Progress has delayed processing these requests for so long, the new girl and I are facing unnecessary stress and financial burdens.I understand that lease changes can take time, but three weeks of delay on simple leasing paperwork and fifteen calls on the same simple subject is unreasonable. I respectfully ask the BBB to facilitate a prompt resolution: that Progress Residential re-send all girls on the lease the new resident amendment form, and process it within ***** hours as they always claim they will when I call them. Thank you for your assistance in resolving this matter.Business Response
Date: 05/02/2025
Hello *********,
Thank you for bringing this matter to our attention. We sincerely appreciate the opportunity to assist and ensure everything is updated correctly on the account.
After reviewing the details, Id like to confirm that the requested changes have been completed. You have officially been removed from the account, and ****** ******** has now been added. If theres anything further you need or if you have any additional questions regarding this update, please dont hesitate to reach out. We're here to help and want to ensure a smooth transition for everyone involved.
Thank you again for reaching out, and we wish you all the best moving forward.
Best regards,
********
Advocacy Team
Progress Residential
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