Reviews
This profile includes reviews for Kinetic's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 306 Customer Reviews
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Review fromLee R
Date: 05/22/2025
WORST EXP!! After filling out an online install for new service for following day, no tech ever showed up. When I called the next business day, I was told it was a scheduling error on their end, and they would reschedule for the next day. Again, a no show no call. When I called afterwards, I was instructed that I should have received a text message showing it had been cancelled. I informed them I have no cell phone, only a business phone which does not receive texts. They apologized and said there was some confusion about whether it was a personal or business account install. I said it is business, but it was an apartment so could be residential if it was easier for them? They claimed to have resolved the issue over the phone and rescheduled for a third install date changing it to a residential. Again, a no show and no call, was once again on the phone for most of the morning, this time a woman told me the number I was calling from showed to already have business Kinetic service and therefore that was the reason orders kept getting canceled and that she would contact her supervisor and call me back with a solution to fix the issue shortly since I had already spent HOURS for over a week now trying to get this issue resolved. I never did get a call back, so the following day (Today) I have already been on the phone once again for well over an hour dealing with requests such as a deed to prove the property exists or a lease agreement. When I advised I have never had such a request for numerous other properties I own that Kinectic has serviced I was placed on a very long hold again. I was finally instructed that the issue is now due to both a business and residential install confliction for the same address. Once the business service request is canceled at some future date in the system someone will contact me in the future to attempt a residential install again, I requested a supervisor but was told none were available but should get a call back, but didn't last time.Review fromJulie G
Date: 05/14/2025
Heavily inconsistent billing, one month it’s $35 for the billing plan, another it will be $65. Customer service is never helpful.
Kinetic
Date: 05/19/2025
Hi Julie, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromEdward B
Date: 05/06/2025
Windstream continues to increase their rates without notice and, in one case, in a devious/hidden way. Last year, Hurricane Helene devastated south Georgia. Our area was without hard-line/optical internet for about a month. I paid my bill that month, as usual, even though I received no service. The next month, Windstream increased my bill by 8.5% and added a credit equal to that amount that would expire in three months. Three months later, when my bill increased unexpectedly, I called to ask about it and was then told that my bill had increased three months earlier, but the credit had simply expired. This month, once again without notice, Windstream increased my bill by 8.7%. Their response to my questions are either to give me an expiring credit or to simply say sorry, that's what the bill is.
I have been a windstream customer for over a dozen years. The only time I've ever received an increase in service is when we moved from DSL to optical/broadband (this occurred in mid-2024, after about 11 years of subscribing). My bill would constantly increase over the years while never receiving additional services. They're continuing this trend, without ever telling the customer that it will be happening.
I would have less heartburn with their company IF THERE WERE ANY OTHER CHOICE FOR INTERNET. Windstream has an absolute monopoly on rural internet here and they know it. They continue to charge whatever they want, while increasing the costs whenever they feel like it, without notice and without reason.
Leave my bill alone or index it to inflations with a once-yearly adjustment. Stop randomly increasing my utility costs without any notice.Kinetic
Date: 05/09/2025
Hi Edward, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromLarry T
Date: 05/03/2025
Absolutely the worst internet service available. You will regret itKinetic
Date: 05/06/2025
Hi Larry, I regret that this has been your experience. I am happy to assist with getting your service issues resolved. You can email me directly at [email protected].Review fromHannah E
Date: 05/01/2025
Horrible customer service. My bill is always incorrect. I always have to prove information because they don't keep accurate records, they charge me for modem that I own.
Do not recommend. Just pay Mediacom more.Kinetic
Date: 05/06/2025
Hi Hannah, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromLaura D
Date: 05/01/2025
Absolute garbage. They'll hound you to sign up for paperless billing, then their app fails to update. They'll tell you it's your fault because you didn't "just know" to uninstall and reinstall the app, but I'll tell you a secret- that doesn't fix it either. They don't send out email reminders or texts, their prices are NEVER what they first quote, it will always be higher by almost double. "$45 a month internet" suddenly turns into almost $100 a month, and when they screw up your bill, you WILL get hit with extra charges. They say they'll "fix" it, but they don't. And speed? You'd be better off walking the data to the source yourself.Kinetic
Date: 05/06/2025
Hi Laura, I regret that this has been your experience. I am happy to assist with any issues you are experiencing. You can email me directly at [email protected].Review fromAmber E
Date: 04/30/2025
Worst experience ever, house burnt down and I called 4 times to confirm my internet was disconnected however they keep charging me, when I call the 5th time they just keep transferring me. Saying I can only listen to my recorded calls if I get a lawyer and Jonie from the loyalty department says that even though you ask to speak with a supervisor they are not allowed to let you. Will make sure this information is spread on every platform they have. I had been with them for ten years and they lost all my business or reccomendations forever after this. The internet they offered sucked anyway.Kinetic
Date: 05/06/2025
Hi Amber, I regret that this has been your experience. I am happy to assist with getting your billing issues resolved. You can email me directly at [email protected].Review fromJames H
Date: 04/26/2025
I was requesting their cable service for my home. The internet shoed that they were servicing myneighbor hood, only to find out that thry were not servicing my neighborhood. One of their service reps made arrangements for VIA SAT to provide me service 2 days later. No one shwed up from VIA SAT 2 days later and no oone at Kinetic had a record of my phone call or the acoount number given me for VIA SAT. VIA SAT had no record of me also. DO not appreciate being played like this and my bank routing number and checking account number was received by this representative of KINETIC. I am worried and disappointed in their misrepresentation of service being provided BY VIA SAT per KINETIC. Pleasefind the employee responsible so this will not happen to anyone else!!!Kinetic
Date: 04/29/2025
Hi James, I apologize for the trouble. When you placed the order you were not speaking with a Kinetic agent. You were speaking with a third party that does sales for different internet providers. If you have not done so already please reach out to Via Sat directly to place an order.Review fromNicole C
Date: 04/26/2025
Absolutely horrible service canceled in March & they are still trying to bill me because it says suspension pending. I have already sent back equipment.Kinetic
Date: 04/29/2025
Hi Nicole, I regret that this has been your experience. I am happy to assist with any issues you are experiencing. You can email me directly at [email protected].Review fromBruce C
Date: 04/18/2025
Terrible service, customer service, kept my last payment even after service was canceled, can never reach a supervisor or even get a call back when promised. Worst service provider I've ever used.Kinetic
Date: 04/24/2025
Hi Bruce, I regret that this has been your experience. I am happy to assist with any issues you are experiencing. You can email me directly at [email protected].
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