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Business Profile

Bank

Regions Financial Corporation

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Regions Financial Corporation has 1385 locations, listed below.

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    Customer Complaints Summary

    • 910 total complaints in the last 3 years.
    • 216 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transfer of solar account. This company is uncooperative. They take 60 days to transfer a ****** solar loan and and a typical escrow takes 30 days! They then denied the buyer after 45 days! The sellers have already moved and are paying a mortgage and rent. The buyer has over 700 FICO score and only borrowing 300K to purchase the home. This is completely unacceptable.

      Business Response

      Date: 05/20/2025

      The concerns were addressed during a phone call on May 13, 2025. The complaint has been closed with explanation.

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 30th, 2025, a gentleman opened a bank account with my name and contact information. After several attempts to call and have the issue resolved, nothing has changed. I continue to recieve account updates and information on the account in which I did not open. The bank fraud **** refused to help in the matter, and the local branch said they would take care of it. As of the day of this complaint, nothing has been resolved.

      Business Response

      Date: 05/19/2025

      A letter dated May 19, 2025, was sent to ***** ******** addressing their concern. Regions has closed this complaint with an explanation

    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/122025 the bank pulled out 2 automatic payments that I had accidentally set up when I was trying to make changes to the amount that is automatically withdrawn. One payment was $135, and the other was $132.72. When I called to ask them about the 2 payments on 5/2/2025, they informed me I needed to contact my bank to issue a refund, or I can request a refund from Enerbank after 10 days by filling out a form online. They informed me that I won't be able to pay more than the minimum amount due when I set up automatic payments going forward, which makes no sense to me. If I only pay the minimum due, the bill increases. Their website doesn't give a sign-in option when I try to make changes to my account online. It simply gives instructions for how to make payments to my loan when I use my cellular device.

      Business Response

      Date: 05/15/2025

      ******* *******' concern was addressed during a phone call on May 6, 2025. Regions has closed this complaint with an explanation.

    • Initial Complaint

      Date:05/01/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 1st went to get change for a $100, lady says you have to have an account. Just to get change, but we do have an account there. At the ******************* branch in ***************** the women are always rude, short or don't listen which is exactly why I myself closed my account there. I Will pass this branch up EVERYTIME to go to the next one so I don't have to deal with these rude women.

      Business Response

      Date: 05/13/2025

      A letter dated May 13, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.

    • Initial Complaint

      Date:04/29/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of Regions Bank for many years and I occasionally wish to make an inquiry via my PC as I do not handle any type of business over the telephone.However, there is no way to send a message to regions via the PC.Regions has several places where they state "use message me" but never states where to find this 'invisible' message me **********, April 29, 2025, a former Regions worker informed that there is no way to reach 'message me' on a PC, that it is all a runaround (lie) and it is only available on the telephone. Why is Regions deceiving their customers in this manner?Many questions on ****** about this subject but no one gets an answer from Regions.Why is there no contact link for messages from your PC?Why not inform your customers that 'message me' is only available from your phone?This is causing me to feel very distrustful of continuing to use Regions Bank.

      Business Response

      Date: 05/08/2025

      A letter dated May 8, 2025 was sent addressing the concern. Regions has closed this complaint with an explanation.

    • Initial Complaint

      Date:04/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/03/2023 Citizens wind insurance sent a notice of non-renewal due to the age of my roof..I addressed the notice.03/09/2023 Citizens sent a rescission of previous notice. Notice indicated my policy was eligible for renewal.04/23/2023 Citizens sent a premium invoice for renewal.Multiple invoices and reminders were sent to Regions.June 2023, I spoke with Regions representatives that indicated to me that my wind insurance policy had been ******* June 2024 I was informed of a change in my policy.After many hours/days of discussion with multiple representatives of Regions Bank, Citizens and **** I realized that in June 2023 Regions paid my ******************** to **** and not my ************** to Citizens. After further search I found that Regions had been informed in multiple notices of lapse of payment On 08/22/2024 Regions implemented a change of wind insurance due to Regions lack of payment on my wind insurance 06/2023 on 8/2024 . *********************************** policy MIPRCH0150 3-00 Certification number RFW *********** was forced on me at a cost of $10,642 which paid for the previous year 6/20/2023 through 6/20/2024 for services never rendered. As you are well aware this is almost 3 times the amount of what my wind and insurance cost which was taken from my escrow account.. ********************** was supposed to pay my wind insurance policy in June ********************************************* 2023 and never paid Citizens for my wind insurance from 6/13/2023 to 6/13/2024 resulting in cancellation.I had to start process of getting new inspections, documentation and renewal of a updated windinsurance,In October 10/10/2024 I was then charged $11,872 for a policy

      Business Response

      Date: 05/08/2025

      Additional time is needed to submit a response to the complaint.  Regions response will be forthcoming.

      Business Response

      Date: 05/09/2025

      A letter dated May 9, 2025 has been sent addressing the concern.

    • Initial Complaint

      Date:04/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they chose to send us ail statements on my account i did not ask for it them but they chose to send it us mail charge me 3$v each statement that i had not ask for and notif ceo too **** ****** because this action is illegal and also cfpb compl#******-20321008 and ftc compl#********* and state att generl be contacted too

      Business Response

      Date: 05/07/2025

      A letter dated May 7, 2025, was sent to ****** ***** ** addressing their concern. Regions has closed this complaint with monetary relief.

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