About

We provide market research and consulting services to small and large
businesses. No project is too small.
Our solutions include mystery or secret shops, audits, focus groups,
brand reputation management, employee retention programs, and more. We
specialize in projects with multiple steps or moving parts as well as
the simple quick shop. We offer a smart client dashboard with graphs and
visuals built in automatically as well as interactive reports. Plain
Excel sheets are available as well. The smart system is also automated
to send you the reports whenever you want them in a by the minute, hour,
day, week, month options, and beyond. Save time with automation.
Save money with our large database of over one million evaluators (and
still growing) while getting your projects done faster. We are one of
few companies open seven days a week to answer client and evaluator
questions. Shops, audits, and focus groups do not stop because an
evaluator had a question over the weekend about how to proceed, so they
are not delayed days waiting for answers. We pride ourselves on
communication in every aspect of the project. Weekly update meetings are
available if desired.
Our Brand Reputation Management Program puts you in the driver's seat.
We can set up the custom dashboard for your team to manage, thus giving
you access to a suite of tools or we can set it up to manage for you.
The dashboard will web crawl over 70+ websites for reviews about your
business locations and flag all negative reviews, then send a
notification to be addressed. It will link to social media and other
review websites that allow third-party access to address the issue
without having to open a new browser, log in, find the review, and
address it. It will show various information such as Google ratings and
where you fall on the Google list for your industry and more. Handling
your reviews is a part of the search engine criteria for SEO functions.

We handle complex multi-step projects in addition to single-step projects. Our offerings include, but are not limited to Mystery/Secret Shops (Written Secret Shops, Audio Recorded SecretShops, and Video Secret Shops), Audits, Focus Groups, Call Grading, Brand ReputationManagement, and Employee Retention Programs. We serve industries in Banking, eCommerce, Financial, Health, Hospitality, Insurance, Retail, Restaurant, and Travel Industries.