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Business Profile

Pet Transport

MY BEST PUPPY

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Transport.

Information and Alerts

BBB RatingF

Reasons for rating

  • BBB concerns with the business's practices.
  • Failure to be transparent about ownership, location, or products/services offered

Alert Details

This business has 1 alert.

Alert

In April 2019, BBB attempted to contact My Best Puppy (mybestpuppy.com & nextpuppies.com) after receiving a complaint alleging that a consumer paid $499 for a puppy.  The consumer had no further contact from the business and did not receive the advertised puppy.

BBB asked My Best Puppy to provide basic information including its physical address, a working telephone number, names & contact information of responsible management, verification of state and/or federal licensure to breed and/or transport pets, and a completed BBB Standard Business Questionnaire.  BBB also requested references with full contact information for at least ten (10) U.S. consumers who had successfully purchased pets as a result of its services.  Additionally, BBB requested substantiation of guarantees and testimonials posted on the My Best Puppy & Next Puppies websites.  The results of that inquiry are reported in the Advertising Review section on this Business Profile.

As of April 15, 2019, BBB had received no response from My Best Puppy.  Registry information shows that the websites originate from a private domain provider; no location can be determined.  BBB has not been able to locate information connecting the websites to any corporation or other entity in the United States and the Richmond, Virginia address used is fictitious.

BBB has reason to believe that mybestpuppy.com & nextpuppies.com are fraudulent websites with connections to pet transportation scams.  BBB urges consumers to use extreme caution before making a purchase or sharing any other information with My Best Puppy or any related websites.

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