Burglar Alarm Systems
Vision Security, LLCHeadquarters
Information and Alerts
Service Area
- Utah County, UT
Important Information
Customer Complaint
This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade" or that their current provider has gone out of business and Vision Security LLC will be taking over all contracts. Consumers are then being held responsible for two different contracts. While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, BBB has continued to receive complaints with the same underlying issue. If you have a complaint with the company or would like a technician sent out to your home, please contact Sean Brown at [email protected] prior to filing a BBB complaint.
Customer Complaint
This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade" or that their current provider has gone out of business and Vision Security LLC will be taking over all contracts. Consumers are then being held responsible for two different contracts. While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, BBB has continued to receive complaints with the same underlying issue. If you have a complaint with the company or would like a technician sent out to your home, please contact Sean Brown at [email protected] prior to filing a BBB complaint.
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