Air Purification Systems
Lab Charge LLCInformation and Alerts
Alert Details
This business has 1 alert.
Ad Review
The Better Business Bureau of Greater Houston and South Texas reviewed the business’s website in March 2023. The business's website has stated "SATISFACTION GUARANTEED. CUSTOMER FIRST We offer a 30-day 100% Money Back Guarantee on all purchases!"
Despite this statement, the Better Business Bureau has received complaints and reviews from customers who state there issues with the products, and they were not able to receive refunds from the company. This issues falls within Standard 20 of the BBB Code of Advertising:
20. Warranties or Guarantees
When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee."
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