Newspaper
San Antonio Express NewsInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate San Antonio Express News has a pattern of complaints and customer reviews concerning delivery of services and customer service issues. Consumers allege they are experiencing numerous billing issues and delivery issues.
Consumers allege:
- difficulty canceling their subscription even after calls and emails requesting to cancel are made. Some consumers allege they still experience receipt of bills, charges after cancelation.
- continuous delivery of papers even after they have canceled their subscription
- difficulty receiving a refund after they have canceled their subscription
- they were never subscribers to San Antonio Express News
- difficulties receiving their papers as subscribers to San Antonio Express News
In November 2021, BBB submitted a written request to the company encouraging them to address their pattern of complaints. However, as of July 2023, BBB conducted a follow-up investigation and concluded the pattern of complaints previously noted remains.
As a result, BBB submitted a written request to the company seeking additional information including how they intend to address the pattern identified within consumer complaints and customer review data. BBB will update this profile with any additional information, including any business responses, when it is available.
Service Area
- TX
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.