BBQ Supplies
Outdoor Mobile GrillsInformation and Alerts
Alert Details
This business has 1 alert.
Alert
Pattern of Complaint: BBB files indicate that this business has a pattern of complaints concerning consumers experiencing difficulties receiving products from Outdoor Mobile Grills. On February 10, 2022, BBB submitted a written request to the company encouraging them to address their pattern of complaints. As of March 11, 2022, BBB has had no response from Outdoor Mobile Grills.
Investigation of Business Practices: BBB In January 2022, BBB began investigating Outdoor Mobile Grills’ business practices. This investigation was prompted by a large volume of complaints and customer reviews received by BBB. Based on an evaluation of the consumer complaints and customer review data, BBB’s file conditions indicate that this business has a pattern of complaints and customer reviews concerning delivery and customer service issues.
Consumers allege they paid deposits (over $35,000.00 in aggregate) for product with long periods elapsing with no contact from the business, multiple delivery dates scheduled but no delivery and that work was not completed as contracted. BBB is concerned about the pattern and underlying issues of these allegations.
In February 2022 BBB began contacting Outdoor Mobile Grills to address the underlying issues of these disputes. BBB requested the business respond with an outline of the policies/procedures, actions they are taking, and other efforts they have in place to help address and eliminate the underlying issues of this pattern. As of March 11, 2022, BBB has had no response.
Service Area
- TX
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