Pest Control Services
TerminixHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Pest Control Services.
Reviews
This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,146 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromEvan M
Date: 08/10/2022
Has been an ongoing battle with Terminix trying to get them to come to my house and honor the contract they had me sign First I was told by three different customer service representatives that my $250 quarterly would not change in price no matter what the technician said when he got to my house Then when the technician gets to my house its a completely different story he will not do the work without signing a separate contract for $550 on the first visit when I was promised 250 Then I proceeded to call customer service to see what exactly was going on and was told by customer service that $500 was way too much and that they would send a new technician specifically not this one rude technician who was money hungry fast track to the next appointment today Wednesday the 10th Got the entire house ready and took the day off of work to get ready for the technician By 11 AM I noticed no call from Terminix so I start to get worried and call them myself This is when I find out they have terminated my plan without giving me any sort of notice making me completely clean my house and take the day off of work costing me over $200 loss No help to get my plan reinstated I am choosing a different company after giving them to chancesReview fromSolomon J
Date: 08/10/2022
We had an inconsistent, unprofessional experience with Terminix. We continued to be told when someone was scheduled to come out and to follow up with giving us a call when this didn't happen was because they were short staffed. When we had times scheduled for the staff to come out sometimes we never received a call. One time when the staff member never showed it caused loss of work due to waiting during the time provided to us for the staff member to come out.Review fromRebekah T.
Date: 08/09/2022
TERRIBLE EXPERIENCE! I called to set up an appt for Terminex to come to one of my rental properties to spray for roaches and check for possible termites. The entire thing was a scam from the beginning. I made the appointment for them to come out. The guy gets there. I explain that I have seen live roaches around the fridge and in the bathrooms and where possible termite damage is. He informs me the termite inspection is a different appointment. I was not told that on the phone when I scheduled for them to come out. The guy proceeded to walk around and squirt a little spray here and there, barely spraying anything near the fridge or anywhere else in my EMPTY house where there is no furniture except for a refrigerator. He finished upstairs and goes down to my full size basement. He is down there in the dark without turning on any lights for less than 5 minutes. According to the paperwork, he used approx 8 oz of spray in a house of over **** sq ft. He was in the house for less than 20 minutes (including 5 min of chatting). The next day I go back to the house and there are live roaches . I call Terminex upset. I cancel my contract, was told that corporate would contact me and should get a refund in approx **** days. Neither happened. I called back and was told that my case was closed and there is nothing they can do for me and that I will not get a refund because services were rendered. I asked about the termite inspection I didn't receive and was told I hadn't been charged for that. The ***** service was for the approx $270 I was charged. Had I known I would never have agreed to that. I asked to speak to someone else and was told there was no one else I could talk to. Really! Since all this I called another company. They were in my house for almost ************************************** cabinets, along all the baseboard, every available area. There have been no live insects in the three weeks since. The service cost me half with no contract.Terminix
Date: 08/10/2022
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Rebekah T.
Date: 08/16/2022
Customer #******** ************************* ******************************************************************* ************** ******************Review fromsam C
Date: 08/09/2022
Came out for initial treatment for ********* ants. 1 week later had recurring infestation in the house. Contract says if there is an issue to call and they will come out and retreat. 5 calls and 3 weeks later the company has not responded. When I call they tell me there is no availability. Yet they are sure charing my card the 100.00/mo fee. When I told them I wanted to cancel they said it would be a ******* dollar cancellation fee and they would come out and remove the bait stations. Funny how they cannot get out to treat but they can come out to remove something. I would not recommend this company to anyone for any reason Prefer to leave zero stars but the program forces me to put at least one in.Terminix
Date: 08/10/2022
Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromAsia D
Date: 08/09/2022
Terrible service, I have wrote a review about this company on goggle and someone did contact me however just recently the company fraudulent took $2,400 dollars from my account that i didn't authorize. I stopped payment because the services rendered weren't acceptable. I am so frustrated and upset that they thought it was ok to take my money with my authorization. I have disputed with my bank but I will be going higher because this ridiculous. It never ends with Terminix, terrible customer service , terrible leadership , terrible business. I would never recommend this company to anyone. Terminix doesn't care for their customers.Terminix
Date: 08/10/2022
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Review fromMesrak B
Date: 08/09/2022
Does not even deserve one star. I haven't even gotten service in the last 12 month or more and now I got charged 202 without my permission really!!!Terminix
Date: 08/10/2022
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromJulia D
Date: 08/08/2022
I hired terminix for flower beds and drains. One problem after another with them and their communication . Lies, excuses, no communication. Treated like I had no idea what I was talking about. My contract said would not be billed until job complete. Immediately billed and job was not complete. Not only was it me but a friend hired them as well. She continues to not have her job complete. I hired them for a family member to spray., Again not complete. I have left message after message. I have emailed. Nothing. No response.Terminix
Date: 08/10/2022
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromJOSEPH L
Date: 08/08/2022
CALLED THEM ABOUT A "FLY" PROBLEM. SENT A SALESMAN INSTEAD OF A TECHNICIAN. HE EXAMINED MY CRAWL SPACE AND REPORTED I NEEDED AT LEAST $10,000 OF REPAIR. ALSO REPORTED I NEEDED TERMITE, RODENT,ANT,SPIDER,ROACHES, AND OTHER SERVICES. I WAS CHARGED $115.00 AND SIGNED A I YEAR CONTRACT WITH AUTO-PAY FOR THIS AMOUNT. SIGNED 7/12/2022. I HAD 3 DAYS TO CANCEL WITH NO PENALTY. ON 7/16/2022 A TECH CAME AND INSERTED TERMITE TRAPS AROUND MY LAWN WITHOUT MY PERMISSION. I CALLED THEIR SO -CALLED CUSTOMER SERVICE NUMBER AND SPOKE TO A REP IN THEIR RETENTION ***** WHATEVER THAT IS. I WANTED TO CANCEL THE CONTRACT. SHE TOLD ME TO SIGN AND DATE THE NOTICE OF CANCELLATION AND FAX IT TO THE BRANCH OFFICE IN *******, **. AT THE BOTTOM OF MY SIGNATURE I WAS INSTRUCTED BY HER ABOUT OUR CONVERSATION AND SHE WOULD EMAIL THE BRANCH MANAGER. THIS WAS NOW 7/21/2022, SIX DAYS PAST THE DEADLINE TO CANCEL. I CALLED A LOCAL EXTERMINATOR HERE IN ************ AND WITH ONE VISIT MY "FLY" PROBLEM WAS DONE. I CALLED MY BANK AND THEY STOPPED ALL ATTEMPTS TO COLLECT A MONTHLY PAYMENT VIA AUTO-PAY. I AM NOW TALKING TO MY ATTORNEY. THEIR SALES PRACTICES ARE CRIMINAL. MY HOME HAS NONE OF THESE PROBLEMS WITH SO-CALLED INVESTATIONS. TO REPEAT AND CLOSE, THEIR SALES PRACTICES ARE CRIMINAL AND SOMETHING SHOULD BE DONE.Terminix
Date: 08/10/2022
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromSteve T
Date: 08/07/2022
Terminix in Key West is the the worst service company I have ever had to deal with!! Would not complete services that were agreed to and paid for, lousy workmanship on services they performed, never to this day ever returned a call to address my concerns, not even corporate office after I filed a complaint! Go anywhere but here for termite service, THE WORST!!Terminix
Date: 08/08/2022
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Review fromMatthew H.
Date: 08/06/2022
I have had termite control for one year, I had to call them up to come out, they canceled 3 appointments.I purchased general pest control in may, the lawn got sprayed around my house for about 10 minutes, never did the lawn. My lawn is full of bugs and ant hills. In June we asked them to come back out, they have no warning and said they would be out in the next hour, we had to cancel that one for to having a birthday party in the backyard. We rescheduled, they never showed up. Now it is august, I mowed through a ground bee nest, they said they would be out next Tuesday, that was fine. They canceled, till the following Tuesday. I called and informed them I have family that is allergic to bees, they said they would be out Saturday. Guess what nope, they said next Tuesday again.Account including termite canceled, worst service from a company in years. No communication and change dates without you knowing. Lady on the phone tells me she cant cancel my services until they come out and get the termite traps. Called my bank and put a stop payment for anything terminix. They broke their contract with me, my termite was supposed to have been done in July.Terminix
Date: 08/08/2022
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Terminix is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.