Swimming Pools
Pool Nation USAInformation and Alerts
Alert Details
This business has 1 alert.
Alert
On July 25, 2024 BBB contacted Pool Nation USA regarding a pattern of complaint. BBB files indicate that this business has a pattern of complaints with consumers alleging
that they ordered and paid for a pool, but when they received it there were parts missing. Customers also allege that they requested a refund but did not receive one. Customers state that they made multiple attempts to contact the company regarding their concerns, but that their calls and emails were not returned.
On August 20, 2024 the business responded:
We are appalled that we have had so many issues and apologize for them. The employee we had overseeing issues was not doing their job and we just became aware of that problem. The 1st thing we have done is terminate that employee and is no longer with our company. The second thing is to hire a new employee to handle the customer service. The third thing is to check on the performance of that employee on a frequent basis and review the emails and phone calls on a daily basis. Once again, we apologize for the issues that our customers have endured and will do our best to make everything right.
BBB will continue to monitor any in coming complaints.
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