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Business Profile

Appliance Sales

Gerhard's

Reviews

This profile includes reviews for Gerhard's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gerhard's has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Gerhard's

      290 N Keswick Ave Glenside, PA 19038-4804

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    • Gerhard's

      9475 Roosevelt Blvd Philadelphia, PA 19114-2212

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    • Gerhard's

      204 E Lancaster Ave Ardmore, PA 19003-3210

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    • Gerhard's

      909 N Bethlehem Pike Lower Gwynedd, PA 19002

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    • Gerhard's

      116 Lancaster Ave Malvern, PA 19355-2123

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    Customer Review Ratings

    1.52/5 stars

    Average of 43 Customer Reviews

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    Review Details

    • Review fromAmber B

      Date: 03/17/2023

      Me and my husband redid our kitchen and bought a Thermador appliance package. Everything is working great, except for the fridge. It was making a high pitched ringing sound as soon as it was installed. The technician came out and replaced a part, but now the alarm that is triggered when the door is open goes off randomly (when the door is closed) - night and day. I have been woken up at 2am, 3am, 4am... The service department they outsource to has come over 4 times and done nothing to fix it. I called our salesperson 2 days ago and was promised someone would be getting back to me that day. No one has yet gotten back to me. Unless you want to be tortured by a $5k fridge that torments you, avoid this place like the plague.

      Gerhard's

      Date: 03/22/2023

      I will reach out to customer service and have them call you and assist you with the "outside servicer" Your product comes with a manufacture warranty and if there is an issue with the unit you can also reach out to the manufacture. Gerhard's appliance is a retail store whom supply the customers with the products they choose. We do not make the product. Service on any product is covered by the manufacture warranty. We do appreciate your business and will try to assist in getting this issue resolved.

      Gerhard's

      Date: 03/28/2023

      I am very sorry to hear about this issue, Gerhard's Appliance is separate from our service department. But if you email us your information directly at ************************************* we'll be more than happy to look into this for you and see what we can do to make things right!
    • Review fromMichele C

      Date: 03/12/2023

      Word of Warning!
      Think very very hard before you enter Gerhards Appliance. The only time you will get friendly service is at point of purchase. Once they have your sale, the customer service completely disappears. Ironically, we avoided a big box store, thinking we would get better customer service at a mom and pop store. Boy, were we wrong!
      I got my appliance delivered in less than a week but it took 5 long months to finally get the damaged product that was delivered repaired. What should have been an exciting new addition to my home became a stressful and frustrating experience that I was never able to check off my “to do” list.
      During these 5 months (while having a damaged product in my house), I endured rudeness from staff when I could reach them, along with numerous unreturned phone calls and emails. Even the manager, who stated that “although some things are out of our control, the one thing we can control is our communication”, didn’t stay in touch as promised. Over the 5 months I heard such amazing things like, “I can’t talk to you right now, there are customers in the store.” and “I may not be able to talk to you on Monday as that is our busiest day in customer service.”
      I worked in a service industry during my 43 year career and know what great customer service looks and feels like. You will not find it at Gerhards!!!!!
      I highly suggest you find an alternate store to buy your appliances. In some cases you may pay a bit more, but will surely be treated better.

      Gerhard's

      Date: 03/21/2023

      I am very sorry to hear of your issues, can you please contact us directly at ************************************* with information so we can look into your order and help make this right!
    • Review fromChristine H.

      Date: 02/07/2023

      Bought a washer in March 2022 it broke in December 2022. It is now February 2023 and it still is not fixed. No one calls back about status and parts keep getting ordered wrong. I was told the wrong parts were in it to begin with. I will never buy from this place again and there parts people do not know what they are doing. The repair place that is called Fast Appliance is anything but fast. The whole entire operation is horrible and they should not be in business. I have also spent close to $200 just to have to get my laundry cleaned. NEVER AGAIN!!!!

      Gerhard's

      Date: 02/08/2023

      Gerhard's Appliance is the Retail store and WE do not do the service. The status of your repair, parts etc would come directly from the service company not Gerhard's Appliance. With the information provided I cannot locate your account to look into the problem for you. Please contact me directly and I will try to assist. 215-884-8650 x.133 Dianne
    • Review fromtstryker

      Date: 01/31/2023

      I purchased a ********** Freezer Last June for Just under $1000. The shelves collapsed in use shortly thereafter.
      Two service calls shortly after initial delivery and three promised and scheduled but incomplete delivery dates with the new replacement and no help from Gerhards.
      I have lost five workdays and Gerhards has done nothing. What makes it even worse is I have never received a call back from their customer service. I have also asked Gerhart's to sell me a replacement of equal size at their cost to help me in some way and they stated they cannot. I cannot recommend them to anyone I know.

      Gerhard's

      Date: 02/07/2023

      We are sorry to hear of your issues, can you please contact us directly at ************************************* so we can help make this right!

      Gerhard's

      Date: 02/08/2023

      When dealing with Frigidaire direct we have no record on what transpires in those cases. Frigidaire set up with the customer directly to have the unit exchanged. It was their delivery company that was a no show several times.
      Gerhard appliance must follow the guideline for returns and this was being handled directly between the manufacture and the customer. Once we were made aware of the customer's issue with the manufacture we stepped in to assist. In good faith we reached out to our representative from Frigidaire for assistance. We exchanged the unit for the customer shortly thereafter. We do hope that you would reconsider your stance on not recommending Gerhard's to anyone you know. We do value and appreciate your business.
    • Review fromAda R.

      Date: 01/27/2023

      Worst local company I have ever supported. Bought a dishwasher in October 2021 - 14 months later broke- called Gerhards who said I should be happy to have gotten 14 months. Really?? Called a repairman who said the whole back looked like someone took a sledgehammer to it- most likely damaged at installation, which Gerhards was paid to do. They refuse to do anything- beware of this company!!!

      Gerhard's

      Date: 01/31/2023

      We are sorry to hear of your issues, can you please contact us directly at [email protected] so we can help make this right!
    • Review fromGJ H

      Date: 01/25/2023

      Check delivered appliances carefully. Do not accept if there are issues.
      They delivered microwave with dents on door and panel, which I did not see until installers left Sent pics to salesperson who said I would be contacted by Gerhard Service. I was not contacted until a week later by a customer service manager when I responded unfavorably to their internal survey. He arranged to have parts sent to my home and said service would call to install.
      Set up install through a phone text. First available date was 4 weeks out. Received text confirm, but service never showed at designated date/time. I had to reach out to service regarding arrival, to which they said they couldn't make it due to in climate weather; i.e. snow flurries. Next date pending 2 weeks out. Hopefully they will make it?

      Gerhard's

      Date: 01/31/2023

      We are sorry to hear of your issues, can you please contact us directly at [email protected] so we can help make this right!
    • Review fromStacey S

      Date: 01/02/2023

      Bought a refrigerator 11/25. Was told 1-2 weeks. Didn’t hear anything so I called 12/9. I was told it was coming in on 12/21 and they scheduled delivery for 12/23. I received an email on 12/21 my appliance was still in transit and they would email me weekly with updates. Still nothing on 12/30 so I cancelled the order and ordered the same frig somewhere else. I had it within a week.

      Gerhard's

      Date: 01/12/2023

      We are very sorry for your experience as we are at the mercy of the manufactures and when they provide updates an ETA's. We are glad that whomever else you went to had the unit was able to get it for you.
    • Review fromMargaret C.

      Date: 12/06/2022

      My husband and I went to Gerhards to purchase a refrigerator. We never had an issue with our previous purchases; however, this purchase has turned out to be a nightmare.

      Gerhard's

      Date: 12/07/2022

      We are sorry to hear of your issues, can you please contact us directly at ************************************* so we can help make this right!
    • Review fromM R.

      Date: 10/24/2022

      Criminal. Purchased a washing machine which arrived damaged and is unusable. Gerhards has refused to refund my purchase price or set up an exchange for a machine. Steer clear of this business. Been trying to rectify since memorial day weekend with no help. Passed from one customer service rep to the next with no help. I'd give zero stars if I could. Save yourself the trouble.

      Gerhard's

      Date: 11/08/2022

      Hello,

      Can you please email us directly at [email protected] with your information so we can look into this matter and see how we can assist?

      From,
      Gerhard's
    • Review fromSusan K

      Date: 08/31/2022

      I chose Gerhard's when I needed to replace all of my appliances because I strive to support local businesses. After experiencing multiple failures of customer service from beginning to end, I cannot recommend this business. It really seems that Gerhard's suffers from a lack of emphasis on customer service, as well as a lack of coordination and efficiency. I found our salesperson, Chris, to be unknowledgeable about the products he was selling and unaware of necessary accessories or additional delivery charges. This resulted in not all charges being disclosed up front and slowed my deliveries when the proper arrangements were not made. Delivery attempts were frequently aborted due to items not being on the truck, missing accessories, or damaged merchandise. I was delivered a non-functioning refrigerator and when I contacted the store was told to "wait 24 hours". I contacted the manufacturer at the same time and was told the refrigerator should cool to the set temperature in 2-3 hours. A service technician was sent to my home late in the day and confirmed the refrigerator was not functional and needed to be replaced; a loaner refrigerator was delivered 24 hours later. By that point, the entire contents of my refrigerator and freezer had been out of refrigeration for >24 hours and needed to be discarded.
      After 5 failed delivery attempts for the washer/dryer, I eventually gave up and purchased the items elsewhere. However, despite multiple contacts to the store, I have yet to be refunded the full amount paid for the washer and dryer.
      Reading through the comments of others it is clear my experience is not unique, and it is sad that a local, family-owned business has no desire to provide the bare minimum of customer service to their community. I have to agree with the review that cautions, "Avoid like the plague!".

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