Information and Alerts

Alert

On March 2, 2021, Better Business Bureau was alerted to a business operating as I.B.I, or International Bureau of Immigration. This business is a privately operated business and is not affiliated with the United States Customs and Border Protection. I.B.I. charges a fee of $260.00 to assist consumers with the Global Entry Program. The business claims that consumers can avoid processing lines, no paperwork, access to expedited entry benefits in other countries, services are available at major U.S. Airports, and reduced wait times.

Global Entry is a service provided by U.S. Customs and Border Protection for a fee of $100.00 per person. Consumers wishing to participate in the Global Entry program can visit the U.S. Customs Border Protection application website at https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/how-apply to learn more.
The following information appears on U.S. Customs and Border Protections website at https://www.cbp.gov/travel/trusted-traveler-programs/global-entry.

Beginning September 8, 2020, conditionally approved Global Entry applicants will be able to complete in-person interviews at most Trusted Traveler Programs enrollment centers in the United States. These applicants must schedule enrollment center interviews in advance by logging into their account on the Trusted Traveler Programs website.  Enrollment on Arrival remains operational at participating airports. NEXUS and U.S.-Canada FAST interviews at U.S. and Canadian enrollment centers will remain suspended until further notice. SENTRI and FAST-South enrollments on the southern border may also be limited

Global Entry is a U.S. Customs and Border Protection (CBP) program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Members enter the United States through automatic kiosks at select airports.

At airports, program members proceed to Global Entry kiosks, present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification and complete a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit.
Travelers must be pre-approved for the Global Entry program. All applicants undergo a rigorous background check and in-person interview before enrollment.
While Global Entry’s goal is to speed travelers through the process, members may still be selected for further examination when entering the United States. Any violation of the program’s terms and conditions will result in the appropriate enforcement action and termination of the traveler’s membership privileges.

For security reasons and to protect ones identity, Better Business Bureau encourages consumers to utilize the U.S. Customs and Border Protection Global Entry program as passport information should not be shared publicly.

Complaints can be filed with Better Business Bureau at www.bbb.org as well as with the Federal Trade Commission Consumer Protection at ReportFraud.ftc.gov.