Fast Food Restaurants
The Wendy's Company Headquarters & Corporately Owned LocationsAbout
This business has 2 alerts
Important information
- Additional Info:As of June 15, 2023 Please be advised that due to the high volume of complaints received for this business, BBB may publish 1 out of every 4 complaints handled through our conciliation process.
- Additional Info:The Wendy’s Company (“The Wendy’s Company”) is the parent company of its 100% owned subsidiary holding company Wendy’s Restaurants, LLC (“Wendy’s Restaurants”). Wendy’s Restaurants is the parent company of Wendy’s International, LLC, formerly known as Wendy’s International, Inc. Wendy’s International, LLC is the indirect parent company of Quality Is Our Recipe, LLC (“Quality”), which is the owner and franchisor of the Wendy’s® restaurant system in the United States. As of January 1, 2017, the Wendy’s restaurant system was comprised of 6,537 restaurants, of which 330 were owned and operated by the Company.
About This Business
Years in Business: 55
Products and Services
Business Details
- Local BBB:
- BBB of Central Ohio
- BBB File Opened:
- 2/4/1973
- Business Started:
- 11/1/1969
- Date of New Ownership:
- 1/1/2008
- Type of Entity:
- Corporation
- Alternate Names:
- Wendy’s Restaurants, LLC
- Wendy’s International, LLC,
- Quality Is Our Recipe, LLC
- The Wendy's Company Headquarters
- Wendys
- Wendy's Old Fashioned Hamburgers
- Business Management:
- Mr. Randy Morgret, Claims Manager
- Ms. Monica D. Bates, Claims Supervisor
- Ms. Rachel Mooney, Consumer Relations Coordinator
- Ms. Liliana Esposito Esquire, Chief Communications Officer
- Ms. Robin Maxwell
- Mr. Michael G Berner, Vice President - Corporate Securities, Counsel & Chief Compliance Officer & Assistant Secretary
- Mr. Gunther Plosch, CFO
- M. Coley O'Brien, Chief People Officer
- Mr. Kevin Vasconi, Chief Information Officer
- Heidi S Schauer, Vice President, Communications, Public Affairs, and Customer Care
- Ms. Kate Bentley
- Mr. Kirk Tanner, CEO
Additional Contact Information
- Principal Contacts
- Ms. Robin Maxwell
- Customer Contacts
- Ms. Kate Bentley
- Additional Email Addresses
- Primary: Email this Business
- Additional Websites
- customer-care.wendys.com/...
Additional Information
- Business Categories
- Fast Food Restaurants, Restaurants, Carry Out Food
Latest Reviews
Marshall S
"Went to a ******* drive-thru and tried to order a regular hamburger. Very simple, just a regular hamburger." ... Read full review
Ashley V
"Wendys is scamming customers through their app and not issuing refunds or food to make it right. Ive been waiting on a refund since 2/4/25 it is now 2/27 and still no refund has been issued." ... Read full review
Dontrell
"False pricing on the menu is false advertising I was told that the price increased after I made my purchase without being advised that the pricing on the menu was wrong"
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.