Carpet and Rugs
rugmeup.comInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On 12/16/2024, 12/27/2024 and 1/7/2025 BBB attempted to contact rugmeup.com regarding a pattern of serious complaints. BBB received complaints alleging:
consumers purchasing rugs, and they are either the wrong size, stained, or of poor quality. Furthermore, when they return the item, consumers state they do not receive their refunds and are unable to contact customer service.
The business failed to respond to all of the complaints through BBB’s complaint process.
BBB notified rugmeup.com about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement to avoid similar complaints in the future. BBB also requested general information including the names & full contact information of the business’ principal officers and responsible management, the physical address of its principal office, associations with other businesses and a completed BBB Standard Business Questionnaire.
As of January 21, 2025, rugmeup.com has not responded regarding the pattern of complaints or BBB's requests for information. BBB has concerns about business’ practices and urges consumers to use caution based on their complaint activity and lack of responsiveness.
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