Shoes
Hey Dude ShoesInformation and Alerts
Alert Details
This business has 1 alert.
Government Actions
FTC vs Hey Dude Inc
On August 6, 2024, the Federal Trade Commission announced that are sending nearly $1.9 million in refunds to consumers harmed by online shoe seller Hey Dude, Inc.’s refund and shipping practices.
In September 2023, the company settled allegations that it repeatedly violated the FTC's Mail, Internet, and Telephone Order Merchandise Rule (Mail Order Rule or MITOR) and suppressed negative online reviews in violation of the FTC Act. The FTC’s complaint against Hey Dude charged that the company failed to notify customers about shipping delays, did not provide cancellations or refunds for delayed orders, and used gift cards in place of monetary compensation to refund customers who never received their orders in violation of the Mail Order Rule. The FTC also alleged that Hey Dude violated the FTC Act by only publishing the highest ratings to its website from a third-party online management review interface and suppressed more than 80% of online reviews that did not give four or more stars out of a possible five, between 2020 and 2022.
The FTC is sending PayPal payments to 36,757 consumers who experienced unexpected cancellations and shipping delays or received gift cards from the company instead of refunds for out-of-stock items. Consumers should redeem their PayPal payment within 30 days.
Consumers who have questions about their payment should contact the refund administrator, JND Legal Administration, at 877-495-1096 or visit the FTC’s website to view frequently asked questions about the refund process. The Commission never requires people to pay money or provide account information to get a refund.
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