Information Technology Services
Protectera LLCInformation and Alerts
Alert Details
This business has 1 alert.
Alert
BBB has received multiple reports from consumers that Protectera is engaged in a tech support scheme, taking computers "hostage" and demanding payment for "repairs."
Starting April 2018 previous clients of the business are reporting receiving telephone calls purportedly from the BBB notifying them that a refund can be obtained for the services rendered early either due to the investigation effort or the entity going out of business. The BBB number is spoofed. No such calls are made by the BBB. The new offers are fraudulent.
The BBB and the IC3.gov advise that the victims who receive a pop up or locked screen,
- "should shut down the device immediately. Ignore any pop-ups instructing to not power off or restart the computer. Victims who reported shutting down the device and waiting a short time to restart usually find the pop-up or screen lock has disappeared.
- Do not re-contact fraudulent tech scam companies. Expect additional fraudulent calls as these companies often share their customer database information.
- Should a criminal gain access to a device or an account, individuals should take precautions to protect their identity. Immediately contact financial institutions to place protection on accounts as well as change passwords and actively monitor accounts and personal information for suspicious activity."
To file a complaint with IC3.gov (Internet Crime Computer Center) please visit https://www.ic3.gov/
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.