Electric Bike and Scooters
Hilltopper Electric Bike CompanyHeadquarters
About
This business has 1 alert
About This Business
Products and Services
Business Details
- Local BBB:
- BBB of Minnesota and North Dakota
- BBB File Opened:
- 6/13/2011
- Business Started:
- 6/14/2019
- Business Started Locally:
- 9/9/2010
- Business Incorporated:
- 6/14/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Clean Republic, LLC
- Business Management:
- Chris Mobley, Sales Manager
- Yong Hou, Warehouse Manager
- Mike Shope, CEO
Additional Contact Information
- Principal Contacts
- Mike Shope, CEO
- Customer Contacts
- Mike Shope, CEO
- Additional Phone Numbers
- Other Phone: (310) 508-9391
- Additional Email Addresses
- Primary: Email this Business
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Refund and Exchange Policy
- Warranty and Return Policy
Warranty Specifics:
- 30-day money back guarantee. Returns of undamaged kits may be issued full refunds less a 5% restocking fee and shipping costs gone to the shipping company.
- 1-year standard warranty on all components, including batteries.
- 3-year extended warranty ($29 additional at time of purchase) on all components, not including battery performance (since people use the batteries in so many different ways that there is no way to directly guarantee the performance in all situations).
- Warranties can be used for an exchange of a component only once.
- Customer pays return shipping on returns or warrantied component inspections.
If you have any quality issue with any component, simply return it to us for inspection (we do not pay for return shipping) and we will issue you a replacement component or fix the original at no additional cost. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems.
Do-It-Yourself modifications such as altering the electrical system or damage due to gross negligence or abuse are not covered by the warranty, though we will always work with you until any customer service issue is resolved. Quickly visit, search, and join our FAQ & Research Forum and/or Blog for detailed answers and discussions.
If you need to return your product:
Please mail your package in a traceable method to the address below, and please include a note stating your order number and describing your situation and/or request.
Clean Republic
5515 University Avenue
Grand Forks, ND 58203
USA
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