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About

About This Business

We've been creating moissanite for over 20 years - not just making, but tirelessly refining and improving. Generating better products and developing better techniques for cutting and polishing.

BBB Accredited Since: 2/1/1998

Years in Business: 29

Products and Services

Manufacturers of lab grown moissanite and lab grown gemstones set in jewelry

Business Details

BBB File Opened:
1/5/1998
Business Started:
6/1/1996
Business Incorporated:
6/28/1995
Alternate Names:
Charles & Colvard Created Moissanite
Moissanite Created by Charles & Colvard
Moissanite.com
Business Management:
Ms. Alyssa Cochran, Customer Care Specialist
Ms. Abby Bevilacqua, Sr. Manager, Customer Relations

Additional Contact Information

Principal Contacts
Mr. Don O'Connell, President/CEO
Customer Contacts
Ms. Maria Flanagan, Outside Legal Counsel
Ms. Hillary Watson, Vice President of Sales and Marketing
Mr. Don O'Connell, President/CEO
Ms. Alyssa Cochran, Customer Care Specialist
Ms. Abby Bevilacqua, Sr. Manager, Customer Relations
Fax numbers
Primary Fax: (919) 468-0486
Other Fax: (919) 468-5052
Additional Phone Numbers
Other Phone: (800) 210-4367
Other Phone: (919) 468-0766
Other Phone: (919) 468-0357
Other Phone: (919) 468-0372
Other Phone: (919) 468-1204
Other Phone: (919) 468-1650
Other Phone: (919) 468-2559
Other Phone: (919) 468-2552
Other Phone: (919) 468-2553
Other Phone: (919) 468-2554
Other Phone: (919) 468-2555
Other Phone: (919) 468-2556
Other Phone: (919) 468-2557
Other Phone: (919) 468-2558
Other Phone: (877) 202-5467
Other Phone: (919) 882-5503
Additional Email Addresses
Primary: Email this Business

Additional Information

Business Categories
Jewelry Manufacturers

Latest Reviews

  • Keri K

    "We purchased my engagement ring from *********************************************** almost 2 years ago. So, I decided to return to this company to purchase my wedding band." ... Read full review

  • Steven P

    "I am writing this complaint in utter frustration after spending over $10,000 on jewelry purchases with **************************************************** in the past six months. Despite the significant investment I have made in your company, I am appalled by the egregious lack of communication, accountability, and basic customer service I have received." ... Read full review

  • Margaret C

    "My ring was promised before the day of my wedding. Its been 2 weeks and I still do not have my ring!" ... Read full review

View all Reviews

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