Airlines
Eastern Airlines, LLCInformation and Alerts
Alert Details
This business has 1 alert.
Bankruptcy
On 07/17/2017, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 2:17-bk-10814 . This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to Middle District of North Carolina 324 W Market St Greensboro NC 27401 for resubmission to that court. The case number should be entered on the form.
Important Information
Customer Complaint
Based on consumer reporting to BBB Serving Central NC, BBB files indicate that this business has a pattern of complaints concerning flights that are delayed hours - even days, or flights that are cancelled and rescheduled for another day - or not rescheduled at all. Customers report finding out about the delays and cancellations only when they arrive at the airport and they report the gate agents give few explanations. As a result, customers report being forced to book flights on other airlines in order to make their reserved vacations. Customers say those new tickets are often much more expensive than the original Dynamic Airways tickets. Also, the airline says it takes seven to 10 days for it to issue a refund, but customers report waiting weeks longer for their money.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.