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Business Profile

Moving and Storage Companies

Moving Hub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kate F

    Date: 07/11/2024

    This company has every red flag on the DoT website, DO NOT TRUST THEM.1) Gave me a 2 day pick up ********** had a flight out the next morning. They called me at noon 2nd day & said they wouldn't make it that day for pick up & would not compensate me for having to change my flight, no concern that I had to be out of my apartment that day. They gave me a $100 discount & ended up charging me other ridiculous fees that offset the entire thing.2) Random Fees: Some of these are mentioned in the agreement fine print, but I've found it changes from day to day. One day elevators are free, but at drop off they tried to charge me $100 elevator charge that is not disclosed. They tried to charge me 3x the long carry fee for the distance I had, probably thinking I wouldn't measure myself.4) They had my inventory wrong. I told them before they loaded, but they refused to recount boxes. Got in a huge argument with over it & only would recount when I refused to sign the inventory list after they loaded up.5) They are extremely unprofessional - they will randomly call/text from different numbers, never give you ETA or location. My boxes arrived torn up, open, crushed.. They throw them around and god knows where they've been the last 2 weeks. Luckily I brought all my ********************** in my car when I drove it cross-country so my things were okay. They seem to be running some sort of scam with the broker company that hooked me up with them, making me call all over, acting like they are separate parties, but they are definitely in cahoots somehow. I was on the phone threatening legal action with the broker when Moving Hub called me & conveniently were loading my things right now and it'll be to me the next day after they refused for a week to tell me where my stuff was. Sometimes I would call Moving Hub & leave a voicemail but the broker would return my call within minutes. It doesn't make sense.I'm out of space, but bottom line STAY FAR FAR AWAY FROM THIS COMPANY.

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