Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

Important information

  • Additional Info:
    According to information provided by Confero, their name is being used to try to scam consumers using a fake check scam. Confero does not ever issue checks to mystery shoppers and they do not shop western union or moneygram. Read more here https://www.conferoinc.com/shoppers-center/consumer-alerts/

About This Business

Confero, Inc. provides customer experience research services to leading national brands, multi-unit and independent growth companies. Customized solutions measure, monitor and report on front line performance and customer satisfaction so clients get the business intelligence needed to grow sales, build brand loyalty and increase bottom line results. Services include onsite mystery shopping, competitive studies, recorded telephone mystery shops, voice of the customer (IVR) surveys, web surveys, compliance audits and on the spot rewards.

BBB Accredited Since: 9/20/2001

Years in Business: 39

Products and Services

Confero is a provider of customer experience research services to leading national brands, multi-unit and independent growth companies.

Photos and Videos

  • image description not provided by submitter

Business Details

BBB File Opened:
11/1/1993
Business Started:
10/1/1985
Business Incorporated:
9/10/1986
Type of Entity:
Corporation
Business Management:
Ms. Elaine Buxton, President

Additional Contact Information

Principal Contacts
Ms. Elaine Buxton, President
Customer Contacts
Ms. Elaine Buxton, President
Fax numbers
Primary Fax: (919) 380-7136
Additional Phone Numbers
Other Phone: (800) 326-3880
Other Phone: (800) 447-3947
Additional Email Addresses
Primary: Email this Business

Latest Reviews

  • Vickie M

    "This company rarely pays on time and it takes on average of ***** days for payment which is much longer than any other mystery shopping company that I work for. The last example of this was my February 15th payment." ... Read full review

  • Connie R

    "Three times in the last year *** had to ask where my payment is after its posted its been paid on their website. ****** has no record of said payment either." ... Read full review

  • Bob J

    "Having worked with confero many times, I have found that they are reliable and pleasant to handle any issues that come up. In my opinion they're one of the best in the business." ... Read full review

View all Reviews

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.